Reliance Fresh Complaints & Reviews

Dear Sir/Madam,

I want to withdrawal PF from my PF account as I have already sent form for withdrawal to the company for the process it has already been more than 9 months i have leaved the organization and form was sent before 5 month back but still not been process. my PF account NO. is MH/BAN/48701/1291.

As per the company hey have outstanding for my Full and final I have to repay the amount and than it will process.

I want to know what to do for the same. kindly guide.

regards,

kalpesh Pathak

I had purchase a jeans pent worth of Rs 249 VIDE A CASH MEMO NO_C1006 dt[protected].I had gvn Rs500 to the POS boy & went to another counter for some form filling.After filling the form forgot to collect my balance amount & went to home but in the way when i had got remember to collect my balance amount to the supervisor.He had inquired about the matter with POS boy ,he had replied that he had return the balance amount to me but I am sure that Pos boy does not gvn the balance amount in my hand ,he may kept the same else wer at cash counter .Now concern supevisor Mr Sukhbeer -[protected],had been informed to look into the matter to resolve the same

I had a very bad experience today at Reliance Fresh, Janak Puri Store. The staff misbehaved with my two little kids and when argued the staff specially the Guard was acting a goonda. The staff has not coutesy ( I think Reliance has forgot to provide its staff the basic etiquettes as how to behave with custormers) . IT WAS REALLY A HORRIFYING AND VERYVERY DISTASTESTEFUL EXPERIENCE. THE STAFF DOES NOT KNOW HOW TO DEAL WITH A 7 YEAR OLD...IT IS ONLY BECAUSE OF THESE KIDS WE GO TO THIS STORE AND NOW BY MISBEHAVING WITH THEM THEY HAVE ENSURED THAT WE DO NOT REVISIT THIS USELESS STORE...

CAN SOMEONE FROM RELIANCE FRESH WILL HAVE CURTESY TO CALL ME AND SAY SORRY FOR THE ROUDY BEHAVIOUR OF THEIR STAFF.

A SEHGAL

Sir,

I am regular customer of Reliance Fresh MKB Nagar,Chennai. Weighing machine fixed in veg.section is not properly showing correct weight. I noticed this error to the sales girl in several times. But no response till date[protected]. I suggested to them to rectify the weigh machine or remove the same.
To-day I went this evening, again remind this error at cash counter suddently she replied me if you want send as complaint to main office. I shocked about this answer. So, I am sending this email.
Kindly intervene the matter and do the matter.


Thank you

P.RAVIKUMAR

On a recent visit to the Reliance Fresh Outlet on Paud Road, Near Kothrud PMT Depot, Pune, the attitude of the employee sitting at the entrance was found to be surprisingly rude. Even before a customer enters a store, if he is rudely 'warned' about the store's billing restrictions on purchase of items other than vegetables, it is surprising that such a person deserves to be employed in the hospitality industry. If the customer needs to be informed (and not 'warned') about the restrictions of the store, it needs to be put forward in atleast a decent way and using the appropriate selection of polite words.
After experiencing such arrogance, it has been decided to cancel all the monthly purchases from Reliance Fresh and shift to a store where there is some sort of respect for customers.

ALIBABA AND 2 THIEFS..ALIBABA GONE NOW THESE TWO 'AMBANIS' CHEATING N ROBBING ALL THE INDIANS.HERE IN RELIANCE FRESH I SAW MANY ROTTEN VEGETABLES, THEY R SELLING IT FOR 60-70 Rs PER KG.AND MOROVER THEY ARE SELLING LOCAL BRANDS FROM CHEAP MANUFACTURERS AND SELLING THEM FOR SKY RISE RATES.
YESTERDAY I BOUGHT A GAS LIGHTER FROM RELIANCE FRESH, IN THE MORNING IT WAS WORKING FINE AND IN THE EVENING IT WAS ALL DEAD.I WENT TO RELIANCE FRESH AND COMPLAINED, THEY SAID :WE CANT REPLACE IT.SORRY.
ITS NOT THE MATTER OF FEW RUPEES BUT THE WAY THESE AMBANIS ARE CHEATING US ALL FOR OUR HARDEARNED MONEY AND BUYING JETS FOR OUR WIVES AS BIRTHDAY PRESENTS.

Dear Sir,

I am providing D.G. power backup to your retail shop situated at M.R.TOWER, RANCHI, JHARKHAND and against the said service you have made payment me to deduct TDS. Now my Books audit is going on and the TDS certificate for the same has been required by my auditor.

I have made enquiry with your retail incharge here for the same but he is unable to do so. Hence I have to put my problem before you.

You are requested to please solve my problem at earliest.

with regards.

sir,
I am writing this complaint in extreme frustration.
I purchased some soaps from the reliance fresh, opp.raffel tower, anand bazaar, indore on 11 august 2009details are:c1004 #0189 21:12:56 11aug2009, s02229 r001
and bill was generated for Rs 46.10 and Mr prakash generated the bill and he generated for Rs47, on asking the full return, he misbehaved and said do what u can i won`t return your money .on asking about regional manager he said that he is not there and do whatever but i wont give you his contact details, .i really felt like slapping on his way of talking and for his personal abusive comments, I dont understand why you keep such illitrates in your store.NOW TELL ME IF THIS IS THE ATTITUDE OF YOUR SALESMAN FOR A SINGLE RUPEE WHY WOULD SOMEONE GO INTO YOUR STORE .and u promise to provide cheapest rate.JUST KICK THAT GUY OUT OF YOUR STORE such kind of people are simply a drawback to your store.

I went to the Reliance Fresh - Pashan, Pune outlet on 06th August 2009 to buy a 5 ltr pack of Saffola Gold oil with which I could get a 1 ltr pack of Saffola Gold free. At the above mentioned store, the 5 ltr pack was not available. To my surprise, I found 3 nos. 1 ltr packs marked 'Not for Sale' and 'Free with Saffola Gold 5 ltr pack' on the rack. I picked up one of them and went for billing, thinking that the 5 ltr pack would be brought from inside.
It was a real surprise for me when I saw the billling clerk billing that 1 ltr pack. When I asked him he told that the 5 ltr packs were finished and so I could not get it. When I asked him how he could sell me something which was supposed to be coming free with a 5 ltr pack, he very harshly replied that the 5 ltr packs were finished, the 1 ltr free packs were supplied extra by the manufacturer and if I wanted to buy it, I should take it, otherwise leave it there. I insisted as to how he could bill that item, he said that the system was billing it and so it was allowed !!!
I left the store without buying it but filled in the Complaints form and put it in the complaints box for the manager to see it the next day. Today is 10th August 2009 and I have not yet heard from anyone from the store.
As far as I know, selling of items which are supposed to be given free with something not allowed. This is what is printed on the pack of such an item. Inspite of this, a Reliance Fresh store tried to sell me such an item.
I want the store to stop doing such a thing and want to bring this to the notice of the higher authorities concerned. Strict action should be taken as per the rules and laws.

This is to bring into your notice that I had worked in Reliance Fresh for One your Period (30-April-07 to 20-May-08) After that I left the Orgnaization. Since then I am trying to take my PF amount.But the HR people of Reliance who sits in Mohan Bagan Building earlier in Canought place are try to convinced me that they have not got any PF Code.According to salary slip a part of my salary was deduting towards the PF & ESI.When I joined I was on the Franchisee payroll after in the month of Feb.08 they have shifted me to centerlised Payroll called SMSL.
I have not got any PF / ESI Facility.
Since July 08 I am following up with HR & other Operation Employees of Reliance but not any positive response
Below is the chain of mail for your reference.

I request you to please do the needful or suggest where should I go to get my PF.I can also attach the scan copeis of my salary slip if require.

----- Forwarded Message ----
From: Akhilesh A Singh <akhilesh.a.[protected]@ril.com>
To: kanchan bhaskar <[protected]@yahoo.co.in>
Cc: Rajeev R. Sharma <rajeev.r.[protected]@ril.com>
Sent: Friday, 6 February, 2009 5:05:29 PM
Subject: Re: PF amount

Dear Kanchan,
Your SMSL PF withdrawal is already in process ...You will shortly get your PF amount directly from CPFC Mumbai.
As for as Franchisee PF amount is concerned ...It may take little more time ..As we are already pressing hard to close the matter.

Extremely sorry for inconvenience.

Regards,

Akhilesh Singh
Human Resources
Delhi- NCR.
[protected]

----- Original Message -----
From: "Rajeev R. Sharma" <rajeev.r.[protected]@zmail.ril.com>
To: "Akhilesh A Singh" <akhilesh.a.[protected]@zmail.ril.com>
Sent: Thursday, February 5, 2009 4:05:34 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Fwd: PF amount



Dear Sir,



Pls. advise...





--
Thanks & Regards

Rajeev Sharma
HR Department
M-11. IIIrd Floor,
C.P. New Delhi
[protected]

" YOU CAN ! YES!!;..I[censored] BELIEVE, U CAN."

----- Forwarded Message -----
From: "kanchan bhaskar" <[protected]@yahoo.co.in>
To: "vivek k kumar" <vivek.k.[protected]@ril.com>, "sanjay m gupta" <sanjay.m.[protected]@ril.com>, "rajeev r sharma" <rajeev.r.[protected]@ril.com>
Cc: "deepesh chaturvedi" <deepesh.[protected]@ril.com>, "store del 1607 radh" <store_del.[protected]@ril.com>
Sent: Thursday, 5 February, 2009 3:13:09 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Fw: PF amount



Dear All,

Haven't got any positive response.still wating for my Franchisee &SMSL PF amount.



----- Forwarded Message ----
From: kanchan bhaskar <[protected]@yahoo.co.in>
To: store_del.[protected]@ril.com
Sent: Wednesday, 1 October, 2008 10:29:00 AM
Subject: PF amount


To whom so ever it may Concern

Myself kanchan giving the authorization for query about my PF details from Reliance HR to Mr. Bijay Pratap Singh

MSR Radhey Puri
Employee Code:



Please come to our office at M-11 third floor CP...on any working day and meet Mr. Rajeev Sharma ...PF Help Desk.
Third Floor.
Regards,

Akhilesh Singh
Human Resources
Delhi- NCR.
[protected]

----- Original Message -----
From: "kanchan bhaskar" < [protected]@yahoo.co.in >
To: "akhilesh a singh" < akhilesh.a.[protected]@zmail.ril.com >
Cc: "sanjay sahni" < sanjay.[protected]@ril.com >, "manish chandra" < manish.[protected]@ril.com >, "ashish rawat" < ashish.[protected]@ril.com >
Sent: Thursday, September 11, 2008 12:49:52 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: PF Amount



Hi Akhilesh,

It seems to me either you people have to much work load or you don't respond unil you don't get the reminder well now i am going to send the legel notice and you all have to give answer to that notice.

--- On Mon, 1/9/08, kanchan bhaskar < [protected]@yahoo.co.in > wrote:


From: kanchan bhaskar < [protected]@yahoo.co.in >
Subject: PF Amount
To: akhilesh.a.[protected]@ril.com
Cc: sanjay.[protected]@ril.com, manish.[protected]@ril.com, ashish.[protected]@ril.com, preeti.g.[protected]@ril.com
Date: Monday, 1 September, 2008, 9:48 AM





Dear Akhilesh,

Will you pls let me know when I should come to HR to fill up the form for my PF of SMSL because its been four months of my resignation from Reliance Group.Pls conform about my Franchisee PF..
I will be very thanfull to you.

Thanks & Regards
Kanchan Bhaskar



Dear Kanchan,


It is correct that franchisee has already completed its documentation to obtain PF code but unfortunately It is still pending with PF authorities, Concerns are strongly perusing this mattes and confident to obtain PF code shortly.

As for as SMSL PF amount is concerned we are having central PF code and there is no complicacy.

Akhilesh Singh.

kanchan bhaskar wrote:
> Hi Akhilesh,
>
> Myself Kanchan Bhaskar Earlier working with Reliance Fresh. I joined the Orgnisation on 30/april/07 as MSR at Radhey Puri store when I joined I was on the Frenchisee payroll and INR 517 & 120 used to deduct from my Gross Salary towards PF & ESI but till I worked there I did'nt get any ESI Card.I resinged on 20/may/08 and when I resigned I was on SMSL payroll which started from 01/feb/08 So I do feel that I am eligible to get my franchise PF amount. I went to HR (Canuoght Place) two months back overthere I met Mr. Rakesh who was looking after PF and according to him the PF A/C of Radhey puri was not opened till that time he assured me that it will take another one or two weeks for the whole process as the campany(Reliance Fresh)has already submitted the required documents to PF Department but the delay is from there itself and whatever the deduction have been made from my salary will come into PF A/C once it will open.After one month I again made a call to Rakesh but I did not get any satisfactory response from him. He gave me your E-Mail Id and according to him you are the authourised person to whom i shall contact regard this matter so pls do the needful.
> My code: 60012113
> Store code: 2607
>
> I am providing you the scan copy of my salary slip in which the deduction have been made
>
> Akhilesh
> As PF, ESI are the matter of Statutory Complaince I want to look into this matter on the priority basis.
> Waiting for your revert.
>
> Thanks
> Kanchan Bhaskar

Hi

I want like to bring to your notice that Reliance Fresh ( Kalyani Nagar, Pune) has been selling many food products which are near to expiry.

Recently I purchased Amul Dahi. There was a Reliance fresh sticker on the covered pack which mentioned the date as[protected]. The sticker was pasted on the top of the packed curd product.

After coming home I realised that the sticker of Reliance fresh was hiding the actual manufacturing date which was[protected]. The best before days mentioned on the pack was 15 days.

Unknowingly I had consumed the curd and had bad throat due to the same as the expiry date of 15 days had aleadt passed.

Selling food products by forging the date is a big crime. Kindly raise this important concern so that retail stores like Reliance Fresh dont sell the expired/ near to expiry products.

Hope this complain will lead to some action against the retail store.

Dear sir,

I am a custemar of Reliance Fresh at Ahmedabad, Gujarat.This is to inform you that I purchased milk bag of Amul shakti yesteday and the Manufactaring date of 1 day prior which is of 01Aug09.This is not possible at all and this type of milk bags are availabe only at Reliance Fresh and not any where else.

Please find scan copy of milk bag and bill.

Hope you take some action against this matter.

Thanking you.

Bhumika

The manager,
Customer care,
Reliance Fresh Limited

Subject: Compliant regarding cheating by the Reliance Fresh Store. (Store code:S03061)
Respected Sir,
I want to draw your kind attention towards cheating done with me at your Reliance fresh Store located at Gali No.16, Guru Nanak Nagar, Tafazalpura, Gurbax colony, Patiala. The modu-operandi of cheating is as under:
I went to the store and purchased goods worth Rs.552.95 on31-July-2009 to pay this amount of the bill, I given Rs.600 and my Reliance Fresh Card for adding the points of this purchase but the person at counter refused to accept the card and instead of showing receipt of cash against the bill, he received the credit card/debit card from the security guard of the store and shown the payment made by credit card. Thus, the person at the counter paid the cash received from me to the security guard and the bonus points of my purchase were not entered into my account. Further, the counter in charge only returned Rs.47/- and refused to give me the bill slip but when I repeatedly insisted for the bill then he handed over the bill to me. As per bill, the detail is as under:
Balance Due 552.95
DR/CR CARD 552.95
[S] 622018*********6974
Change 0
Total number of items sold =8
C1007 #0003 13:23:15 31JUL2009
S03061 R002
FR.MGR : Mr. Sanjay
In view of the above, I request you to kindly look into the matter and investigate it. I expect after investigation you will take appropriate action against the delinquents who are tarnishing the reputation of the Reliance Fresh because there are chances of more such cases. Kindly inform me the action taken by you on this matter at the following e-mail address:-
[protected]@yahoo.com
Hoping for an early response.

Poonam Bakshi

Dear Sir,
I had send through courier Form No.19 & Form No.10-C, on 8th April 2009, for the withdrawal of my PF & Family Pension Fund, on the following address;

Mr. Vinit Korday, HR Dept, Reliance Retail Ltd., Work space No. 2GFBCU02Bldg No. 2, Ground Floor, B Wing, Reliance Corporate Park (RCP), NOCIL Complex, Thane Belapur Road, Ghansoli, Navi Mumbai 400 701.Cont No. 2977 4110 /[protected].

Till date I have not received my PF & Pension amount.
Kindly process the claim through your team.
Your early action in this regard will be highly appreciated.

Regards

Hemant Raakh
[protected]

dear sir,
we are the regular customer of reliance fresh at panchkula (haryana) sector 14.At starting we are satisfied with reliance fresh but for fast few months we are not satisfied because of rotten vegetabels .there is no fresh vegetables.only few vegetables are available that to rotten only .only for name sake it is reliance fresh but it is not true in my opinion.so please try to have fresh vegetables otherwise pls change the instead of reliance fresh just change reliance rotten as soon as possible.

We bought apples from Shahibaug- Reliance fresh - Ahmedabad yesterday for Rs. 99 per kg and the apples were wax coated.

It's a shame that one of the leading outlets like Reliance fresh is keeping such kind of apples. Kindly look into the matter as it's harmful for all o[censored]s.

The personnel in your store are rude and could not care less if their item is sold or not. Today at 4.00 PM i wanted to buy a waste paper basket when at the counter the sales clerk in a rather rude manner informed me that i could not have it due to a technical reason which he failed to specify. The question is not of the basket but the manner in which your staff acts which is rude. The same gentleman sales clerk was requested to call the manager who himself was curt. I am a little hurt with way you treat customers and doubt very much if i will patronize your store again.

Reliance Fresh launched their Mango Festival with a "Naturally Ripened Mangoes" pitch, claiming that 80% of mangoes in the market are carbide-ripened and potentially carcinogenic. However the mangoes on sale in the Indiranagar 13th Cross Reliance-Fresh outlet last week all had suspicious blotchy yellow/green colour variation and powdery coating. There is a huge difference compared to naturally ripened mangoes from trsutworthy outlets like "Fresh Earth" (also in the same locality). Interestingly, last week the prominent notices relating to the claims were not visible at the Reliance-Fresh outlet's mango section. So, are they knowingly selling chemically-ripened mangoes? Only consumer complaints and check by authorities can restore confidence to the consumer.

The apple we bought in Reliance Fresh, Mogappair West, Chennai on July 09, 2009.
Later at home i found it to be coated with wax when i scrapped it with a blade.

i am nikita sheth from ahmedabad. i just want to ask you a question are you putting schemes for customers or for shopkeepers.?
.i visited to your reliance fresh near Medisurg hospital navrangpura.i want to buy pears germshield with scheme, buy three get one free.i saw a shopkeeper from shahpur who was purchasing most of the items which were in the scheme. He purchased almost the entire, keeping one or two pieces available. and when i questioned the staff memebers there, the only they have is that to us all people are customer. i really wnated to know if all people are customer to them, then why should we choose reliance over other local shops of ahmedbad? as when there are offer the shopkeepers take all the lot, and we have to go to them to fulfil our need, and we dont get any kind of offer at those local shops?

the reason as to why i can say that the person was not a customer it that, the murchandises he was buying was more then what a regualr custormer or a normal person needs. it is really unfair to those people who specially visit reliance for their needs. Your company wants people to relay it. but how can we relay if we get the same items of the price in a normal shop near our houses? what is the point of going to reliance?

it is our customer right to question you and hope to recieve your answer as soon as possible. i just hope its not that every person is a customer to us. and you help the general public of india.

p.s: for cross check, if you want check the bills of reliacne fresh near Medisurg Mithakhali, Navarangpura Ahmedabad, and also we have filled a complain in your complain book there.

thanks,
Yours faithfully

Nikita Sheth (customer)