Reliance Fresh Complaints & Reviews

Dear Sir,

I have purchased Mothers Horlicks from Reliance Fresh on October 2008. I saw that the date of manufacture is August 2007 and it has expired on June 2008. They are not taking the product back and returning the money. Instead they are asking me to exchange the product with some other product. Mistake is on their side and they are talking very rude. Is this not a criminal offense in selling expired food products?

Regards,
Vinodh

Today (16/10/2008) around 11.45 hrs. I visited your retail outlet near Korattur railway station and purchased 2kgs of rice plus one bottle of pickle and approached the billing counter for payment. Though there were 10 staff members available, most of them idle, only one counter was functioning with a queue waiting .When I asked one of the staff member of reliance fresh why not one more counter be operated for the convenience of suctomers the sarcastic reply from your staff member is that only one counter will function and the customers have to use only the available counter.
I approached another staff member at the reception desk and told her that if this is the way of function by reliance fresh then the customers will prefer to buy products from outside shops and the looser will be nothing but Reliance fresh.
As there was no response, I came out without purchasing as the transaction in the only functioning counter will take atleast 20 to 30 minutes for my turn.
Please ensure that the staff are not idle and behave in a responsible manner with customery approach atleast in future for the betterment of the organisation.

i have purchased some products from RELIANCE FRESH LIMITED, 89C, MOULANA A.K.A SARANI AT SWABHUMI, KOLKATA-700054 (BILL REFERENCE : C1009 #0044 18:40:51 12OCT2008 S02328 R001) AND NOTICED FOLLOWING MISTAKES :-
1. THEY HAVE NOT GIVEN ME FREE GIFT OF Rs 24/= WITH PURCHASE OF CHM KARORGOLI400G.
2. THEY HAVE CHARGED Rs 56/= FOR MESWAK PASTE 200G WHILE MRP PRINTED ON TOOTHPASTE WAS Rs. 53/=
3. THEY HAVE NOT HARGED ANY AMOUNT FOR AXE SHAVING CREAM ( PRICE PRINTED WAS Rs. 49/=)

I THINK RELIANCE FRESH LIMITED IS NOT SERIOUS ABOUT THEIR BUSINESS AS BEACAUSE I HAVE NEVER NOTICED SUCH TYPE OF MISTAKE IN OTHER OUTLETS BILL.

RAJKUMAR JAISANSARIA
[protected]@yahoo.co.in

Sir,

I am a regular visitor of Reliance Fresh Store at Nangloi, Delhi. on 1st Oct -08 I visited Reliance store to buy some milk. As asked by the Security Guard, I left my helmet on the desk beside him. When I returned to him after purchasing I didn't find my helmet there. When I asked him, he replied it was not his duty to guard customers' articles. After making complain to the store superviser, he got me connected to the store manager and district manager over phone and I was asked to lodge my complain in the store complain register which was nothing but a simple register.

I lodged my complain in the register as complain no. 4, but they denied me giving any receiving.

After that I kept calling them for the result of my complain and every time I got assured that it was in process.

On 7th October, I got reply from the Store Manager, Mr. Ajay Mobile no. [protected] that it is the customers' responsibility to take care of his articles and the store is not responsible for any loss.

Now, I want to ask them

1. If it is customers responsibility then why they are asked to keep their things with security guard?
2. Why the customers are not issued a token in return?
3. Why the do not display "Take of of your articles, the store is not responsible for it"?
4. Why I was asked to register complain, when this was so?
5. Why I got reply so late?

I got very hurt not because of loosing my Rs. 1000.00 helmet but because of the customer care service to a branded store like Reliance.

I request you all not to keep your articles with security guard, even if asked by him, else be ready to loose it.

I m regular visitor of Reliance fresh store at Tamoor Nagar, New friemds colony, new delhi. On 6th Oct at 7pm I went to buy 25bottles of Reliance nor ask others to use 2ltr each of Coke, Fanta and Limca with 10x1 ltrs of frooti. It was agreed upon that upon locating and placing the reqd numbers in night, I shall be able to collect in the morning of 7th Oct at 7.30am. The whole process went off and at the time of billing, the gift item with every 999/- ourchase was not getting logged in and my 45 mts was wasted for this and ultimately I was not given the delivery. I find very funny that inspite of my saying you may give me the gift later on, the whole 3000/- worth of goods were taken back. The man Sandeep made me talk to one Sidartha, his senior on cell BUT Nothing helped. Is the technology to be used for good purpose or kill the job ?
I had party in the afternoon of 7th and had to run like mad to arrange the stuff. I know nothing will happen BUT for sure, I am neither going to patronize it.

Sir

I am a regular visitor to purchase the needed house hold things from relaince fresh since it started.
but to-day when i went to purchase the things to hydernagar branch relaince fresh stores there the entire entrance is been blocked with freshly arraived stocks & so many is selecting as they need, i also did the same for few minutes all of the sudden one of the costmer service attandant started shouting the consumers in abbusive language and started irritated, mean while me and my wife both were putting the selected vegtables in proper way where the trolly's is usually arranged, just to take & move into the stores again he came and started shouting in such a filthy language i could't belive for some time, than i realised he is targeting us. than i asked for the manager of the stores where he is not available for more than hour, His name is Mr.Narsingh, even i tried to contact him to his mobile he did't answer .
then the supervisor is started shouting on us & trying to command us like his asisstant, where as their main job is to serve the people & arrange the things to make it easy for consumer, Here it's has become reverse, Now this stores started to make this coustmer service attandant & supervisor to shout the consumer and the abuse the people.
Here is the I.D. of those persons:
coustomer service attandant Name: Raju salana- F[protected].
supervisor Name: Yousf Hussain syed-F[protected]
Manager Name: Narsingh, His mobile No: [protected] ( i tried more than 10 times)
Then i contacted to[protected]/77 Mr. Bharath is said this complaint to given to[protected] so i called to same Ms.Sangitha I don't have any idea about the consumer complaint to booked.

Then i called to Toll free No:[protected] in this number Ms. Vandana, as she claims her self as excutive of the office, she said the compliant will be forwarded to concern persons so they will take action on this matter but how we the people will come to know is really they are going to take any action on them?
Then i asked for what ever the money i should get as a points on purchase so i asked for pay the thins to me, it will make some evidence, for they made me to wait for one hour & then said redemtion coupon's are not available so they said & i wlaked out of the stores.

AS DOCTOR I NO NEED TO WAIT FOR SUCH A LONG TIME IN THEIR STORES, AT END OF THE DAY IT HAS BECOME ONE OF THE OTHER UGLY SOTRES WHERE THE CONSUMER ASK FOR THEIR RIEGHTS, WHICH USED TO BE LAUGHED AT? IS THE RELAINCE FRESH & IT'S STORES ARE PROVED IT IS NOT DIFFERENT FROM ANY OTHER.

IF ANY CONCERNED PERSON OF RELIANCE FRESH, CAN CALL FOR MY CARD NUMBER, AND FOR THE DETAILS, LOOKING FOR THE CALL FROM THEM, I HAVE GIVEN THE COMPLAINT IN SAME BRANCH & GIVEN MY MOBILE NUMBER.

WITH UGLY EXPERINCE OF RELAINCE FRESH STORES.

From: [protected]@hotmail.com
To: [protected]@ril.com
Subject: URGENT: COMPLAINT AGAINST VIJAY KUMAR AND ANIL KUMAR
Date: Fri, 3 Oct 2008 16:49:25 +0530

Dear Sh.Mukesh Ambani ji,
I HAVE BEEN VISITING YOUR RELIANCE FRESH STORES AND RELIANCE SUPER REGULARLY AND HAVE BEEN APPRICIATING IT EVERYWHERE.

BUT SINCE LAST FEW MONTHS, I HAVE BEEN VISITING YOUR RELIANCE FRESH STORE AT SHAHEED BHAGAT SINGH NAGAR, PAKHOWAL ROAD, LUDHIANA. 2 DAYS BACK I WAS METTED OUT BAD TREATMENT BY ONE OF YOUR CASHIIER FOR THE FIRST TIME SINCE I HAVE BEEN SHOPPING. I COMPLAINED THIS TO YOUR SUPERVISOR VIJAY KUMAR. HE IN RETURN WARNED ME THAT THEIR STORE HAS SO MANY CUSTOMERS AND THEY DONT BOTHER IF ONE OR TWO OF THEM LEAVE US. I WAS SHOCKED. I COULD NOT COMPLAIN TO U THEN AS MY FATHER WAS NOT WELL.

TODAY, I WENT TO THE SAME STORE TO BUY POMGRENATE FOR MY AILING FATHER. I ASKED CASHIER TO PLEASE BE QUICK AS MY FATHER IS WAITING OUTSIDE IN THE CAR. HE ASKED ME THAT I SHOULD GO THE ADJOINING COUNTER. I WENT THERE BUT THAT COUNTERS COMPUTER WAS NOT FUNCTIONING. I RETURNED TO THE SAME OLD COUNTER. I WAS WAITING FOR MY TURN AND WHEN MY TURN ARRIVED, THA CASHIER STARTED BILLING A NEW CUSTOMER. I OBJECTED TO THIS AS I WAS ALREADY LATE AND IT WAS MY TURN ALSO. YOUR SAME SUPERVISOR VIJAY KUMAR ARRIVED AT THE SCENE AND SAID 'WHY DONT YOU COMPLAIN ABOUT ME THAT DAY, GO AND COMPLAIN TO EVEN DHIRU BHAI AND I WILL SEE WHAT HE CAN DO. GIVE ME YOUR MEMBERSHIP CARD NUMBER AND NOW U WONT BE ABLE TO ENTER THIS STORE AGAIN.' THEN ALL YOUR CASH STAFF PEOPLE CAME AND SAID THAT THEY ARE ALL UNITED AND THEY STARTED INSULTING ME IN A VERY RUDE LANGUAGE. I WAS TOTALLY SHAKEN AT THEIR BEHAVIOUR.

JUST SEND HIM TO MORE STORES OF BIRLAS AND HE WILL COME TO KNOW HOW TO HANDLE A STORE WHICH I CAME TO KNOW WHEN I WENT TO SPENCER IMMEDIATELY AFTER SHOPPING AT YOUR STORE. IF YOU CAN RECTIFY THIS ITS OK OTHERWISE GENUINE CUSTOMERS LIKE ME WILL STAY AWAY FROM RELIANCE FRESH.


IAM A RESPECTABLE CITIZEN OF LUDHIANA AND TOTALLY SHOCKED AT ALL THIS. I AM SORRY BUT THIS WAS SURELY NOT SH.DHIRU BHAI AMBANI'S DREAM OR MOTTO. STAFF MEMBERS LIKE SUPERVISOR VIJAY KUMAR AND ANIL KUMAR CASHIER ARE SPOILING THE IMAGE OF VALUED COMPANY LIKE RELIANCE INDUSTRIES. THIS IS YOUR BEHAVIOUR WHEN ALREADY THERE IS STIFF COMPETITION IN THIS FIELD.


NOW I HAVE DECIDED NOT TO VISIT ANY OF YOUR STORES AS I AM DEEPLY DEPRESSED AND FEEL INSULTED.

YOGESH AGGARWAL, LUDHIANA

Hi,
I wanted to inform you about the kind of customer service is provided in Reliance fresh store in sector 22 in chandigarh. I went to the store at 10 AM on 2nd oct and purchased goods like vegetables, fruits and other consumables. I requested for home delivery as i have to go some where else also.Ms Shalu in store assured me that maximum the delivery will be done by 2 PM. so i agreed but i informed them that i have to go out at 3 PM. At 3 pm when i didnot recieved the delivery i called back but the lady at delivery centre Ms Seema told me that it will be done at 4. Again at 4 i called back and this time Mr Ravi told me that it will be done at 5 Pm but after so many calls and cancelling my program to go out finally i got the delivery at 7 PM which was not aceptable coz due to this there was lot of inconvenience caused moreover the vegetables and consumables like butter was not in condition for consumption coz these were lying at delivery counter in polythene. I am genuinely harrased and if nothing will be done on this i have no choice but to file complaint with consumer forum in chandigarh.
Regards,
Sunil k
[protected]

hI I A M SUMIT GOYAL DOING JOB IN COMPANY ONE OF MY BAD DAY WHEN I AM GOING TO RELIANCE FRESH SECTOR 22B CHANDIGARH TO BUY A WESTON DVD PLAYER. I AM HAPPY THAT TIME WHEN I BUY IT. BUT THIS HAPPINESS IS ONLY FOR FEW DAYS BECAUSE I DO NOT KNOW HOW THE REMOTE OF THAT DVD WAS NON-WORKABLE. I MADE A VISIT THEIR WITH A REMOTE BUT THEY SAID THEY HAVE ONLY SALES OFFICE AND NOT A SERVICE CENTER THAT TIME THEY SAID THAT DVD PLAYER IS NOT IN OUR STOCK...

This is a complaint regarding false trade practises adopted by reliance fresh store .dugri road.ludhiana.whose sales manager is puneet singh. moile no:[protected].

1)The said store under his guidance displays wrong rates at the display counters and when the same is brougt to billing counter paying the bill one comes to know aout the discrepancy.

2) Hot offers introduced by the store sells products that are beyond expiry date nad hence they are playing with te consumer health. Innoent consumer brings the things unknowing of the expiry date without bothering to read it.

3) when a consumer wants the refund of his money back while pointing out the said discrepancy on the counter itself, that is without leaving the counter he is not given back his money back. and instead told to complaint at the complaint box which is again to be opened and read by the person agains whom com palint is to be made that is Mr Puneet Singh Mobile No:[protected]

4)They donot return the change to the customer instead they keep on collecting it at a secret box below the space where cash is kept and manage to sell toffees through out the day to so many customers . the said secret box was brought to the notice of the manger which he very kindly admitted nad had no explanation for the same.

i regularly shop at reliance fresh stores, , tirunagar, madurai. every time the remaining change of small amounts is not being refunded back on the pretext that small denomination coins are unavailabe. I would have so far lost minimum Rs25/- within three months.when i insisted for submitting my complaint the store executives cleverly told me that the register is misplaced and requested me to fill in a feed back form. what sort of cheating is this? will somebody look into and sort out this issue.The bill clerks rudely reply that they donot have change to give us back. I wonder will they accept if i pay 0.50ps less? i have decided not to shop with reliance anymore since i will cheated and helpless.

HI THIS IS PRAKASH.I AM A REGULAR VISITOR TO THIS STORE SINCE JAN'2007, IN BANJARA HILLS HYDERABAD..STILL I HAVE THE TEMPORARY CARD.AND TO MY MIS-FORTUNE..I HAD AROUND 202 RUPEES WORTH POINTS IN MY CARD.BUT IT IS REDEEMDE BY SOMEBODY..WHEN I ENQUIRED .NO BODY IS RESPONDING TO ME PROPERLY.MY RELIANCE ONE CARD NUMBER IS "[protected]".PLEASE HELP ME..

1. I think Reliance Fresh have made their Head office in Hell (Ambani Residence) as no one even the Fr. Mgr. of Vikaspuri (Tel no.[protected] does not have its Head Office addresses where any suggestion or complaint can be made if you are not satisfied with the Store.

2. The Schemes are not displayed in the Vikaspuri Store. The STore is just like a Pigeon Hole where all the items are put one above the other with no Hygiene. The bananas are get rotten with the apples and tomatoes so is the case with the old (fungal) bread. There is no one to help you out in this Ambani's Hell Store
located at Vikaspuri. No one listens and if you make any complaint Manager say they are helpless due to space constraint.

3. On 14 Sep 2008 Vide Cash Memo Number- C1020 #0080 19:25:35 S02604 R003 I had purchased a Dairy Pure Ghee 1000ML. It was having a scheme of 1Kg sugar free with it. The sugar was not given to me and told that it is with Dairy Pure Ghee Tetra Pack, which is not available.

this is ridiculous, when you have displayed a scheme it should be seen that the same material should be available in your store.

THESE RELIANCE FRESH PEOPLE ARE ADOPTING OLD BANIA STRATEGIES TO LURE THEIR CUSTOMERS WITHOUT ANY QUALITY CONTROL AND WITHOUT HAVING ANY HEAD OFFICE TO LISTEN.

RELIANCE FRESH INSTEAD OF HAVING A BIG LOGO OF RELIANCE FRESH ON THEIR RECEIPT SHOULD DISPLAY THEIR HEAD OFFICE (REGISTERED OFFICE) COMPLETE CONTACT DETAILS FOR MAKING ANY SUGGESTIONS AND COMPLAINTS.

Please expedite the permanent card for the temporray card bearing no[protected]

regards,
S.SOBHAN BABU
[protected]

To day i purchased some 7 items in Reliance fresh shop and bill amount of Rs. 122.24. I have given debit card in cash counter, but the said debit card not accepted in our counter. I said when i was purchased in Banjara Hills, Reliance Fresh they accepted why u r not accepted debit card. My card No. [protected]. Some times we can not carry money that time we have to face problem. This is for u r information and rectification Please.

I have purchased a Kellogg's Chocos from reliance fresh ltd. Hasanpur Village, Patparganj, New Delhi 110092 on August 31, 2008 at 17:44 Hours. The item which i have purchased has the expiry date of August 20, 2008. My daughter got ill after eating the kellogg's chocos. I just want to file a case for compensation against Reliance Fresh Ltd.

Hi !

I am Ajay Kumar from Yamuna Nagar - Haryana. I generally used to purchase all consumable items from Reliance Fresh including Milk. What i have noticed; during some promotional scheme days (when the milk is Rs. 2/litre chepaer) the people at Reliance Fresh will simply deny to sell milk to small customers like me who purchase 3 ltrs. of milk a day. Instead you can see crates of milk being loaded into wagons of dairywallahs and sub-sellors. Can you imagine a sardarji having a small confectionary shop just opp. Reliance Fresh is selling r-select milk and Reliance Fresh having no milk for its customers? Even the manager some Mr. Chopra is not good with the customers, when asked for they say "buy from someone, to whom i am selling, we have a tie up with them and they won't deny you". Is this what you call a retail store? You should stop selling at all to the small customers instead. This is not a single instance but a repeated one. Can you please provide me some e-mail ID or tel. no. of some senior person looking after reliance fresh affairs?

Best REgards,

Ajay Kumar

With great concern, I would like to point out that I went to the Reliance Fresh shop located at the 18th Main Road Anna Nagar West Chennai on 29th Aug 2008 around 7.45 p.m., and bought goods worth Rs. 519/- I have used my credit card towards the payment and unfortunately the check-out operator has informed me that the card has been declined. They did not issue me the decline receipt as proof. Immediately, I have contacted my bank and they informed me that there is a sufficient balance in my credit card account. I have contacted the Supervisor/Manager of the shop and she was not ready to listen to my compalint. She has also challenged me and said that I can complain to anybody and disconnected my telephone connection.

In these days of cut-throat competition, this is a brazen example for discourteous service apart from tarnishing my credit history image.

Dear Sir,
Till date i was the regular customer of reliance fresh but on 24/08/08, there was an offer on Reliance Select Milk Family Pack as well as on full cream milk at Bali Nagar Branch, near ramesh nagar Metro Station, New Delhi. And i purchased 500 ml pack-6 nos. i.e total of 3 ltrs., in this 1 ltr. was of full cream milk and 2ltrs. was of family pack and CASH MEMO Details:-
C1008 # 0171 date 24/08/08 time: 21:10:18

but i was surprised that all the quantity of milk which was boiled in different utensil (as there was two types of milk) got spoilt and there was no choice but to throw it, i went to reliance fresh br. to inform the same and their supervisor mr. mishra/ mr. shukla told me to complain the same on website as they can't refund the amount and to my surprise i was not the only person who was present there with this complaint atleast 4, 5 families were there.

so i request you to look into this matter and hope that in future they should not cheat their customers who are choosing reliance fresh for their daily needs.
further i request you to please if posible try to refund the amount of milk.

with warm regards,

jaisimha pai

My wife has been regular patron of Reliance Fresh outlet at Jubilee Hills, Hyderabad. But for last few days the Store manager has been making life difficult for regular patrons by not opening the store and making customers wait outside while giving lame excuses. The worse part is that they are allowing some selected customers to carry out shopping, who seem to be doing bulk purchases. This is very irritating as the morning hours are very hectic and it impacts our daily schedule.

We hope the concerned person in charge take appropriat action at the earliest and treat each customer with equality.

Regards
Naminder Dhir
Hyderabad