Reliance Fresh Complaints & Reviews

In Reliance kota mart, management is very poor. No counting facility at billing time and they do the same thing so many times. They wasted by 1.5 hours to just check the billing items. They unable to figure out the missing items in list after 6 countings. And when I say that I want to complaint about this to manager then no one called the manager. After that I have forced them to call the manager they inform and 1 by one many person comes and they all said we are manager here. And when I say I need a proper complaint againt this then they said we will not register your complaint. They just took and feedback and unable to provide any resolution. And at the end manager will come and said we are all manager here, did you need refund amount ?. I will not provide the copy of customer feedback copy and we will call you for the same but no call after 2 days also. I have attached the pic of last person who said we all manager here.
Details address of releiance fresh:
Address: Cine Mall Kota, A- 15, (A, Main, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005, India

Hello sir/mam
As there were unlimited offer from 2nd to 4th of October I ordered 14 items amount to Rs 2238.58
At approx 10 pm on d last day that is 4th of October the order was placed and which was showing d delivery date 8th October but the next day of order that is 5th October a msg I received that ur order is cancelled I was just shocked for inquiry I called to my near by store they continuous said that they will look at the matter and convey me but after continuous calling them still they have no answer to my problem no solution to it
I want my order as possible and only at the same offer price

Please look into the matter of non removal of offer card from the store and makes customer fool in reliance fresh satyavihar .
Where as they denied to refund the money.
Here i purchased good life fennel small 200 g pp which was priced Rs60 at offer card attached at rack was expired from 4th oct, and billed for Rs 71.25, when i refused to take the product, they deny tu refund the money.
First of all they didnt removed offer card and makes customer fool and not response to that.

Hi sir your company has recently open a super store at Nawanshahr today I have purchased more than rs.2500 of different types of groceries.. I want to let u know I am totally disappointed with your store manager service. Because there is no arrangement of packaging of goods. CUSTOMERs have to do it by own .Your security guard and store manager is not taking any responsibility to do it so. Kindly tell me is that CUSTOMERs responsibility for packaging what he has buy from your company. I have never seen this kind of ### any where else. Kindly resolve this issue.

I have purchased THIRUMALA Paneer from Nanganallur Reliance Fresh store on 26th September 2020. I have paid 105 rupee for same product.
Paneer was of very bad quality. That was tasting sour which was not the right quality.
I want to store to refund my money. but they didn't agree on that. We don't expect this quality and response from Reliance store.

You can get the bill using my registered mobile[protected]br...

As per my order no[protected]A which was delivered on 04.10.2020 at 5:30 pm by Ajay Verma.

One item Bagrrys choco which is expired delivered as per 2 photo attachment.

Your company is irresponsible for that type of negligence. Please lodge my complaint for Your Alwar Rajasthan office. Please change the above items as soon as possible otherwise I will lodge my complaint to consumer court for expire item will be delivered by a big company..

You don't play with any human life

Regards
Lokesh Gupta
[protected]

Today i went to reliance fresh and smart superstore, vuyyuru, krishna district, andhra pradesh - 521165. Outside the shop displayed that 10% discount - sbi card, because of this reason i shopped rs.6113, finally telling that discount only on sbi creditcard.
And
displaying bord rate is different and billing rate is different like this vuyyure reliance smart manager misleading the customers. Please take necessary action on him.

Eff today section 144 crpc is in effect in ernakulam area, and only 5 customers are allowed inside a shop . The law is not clear as to the floor area of shop . The reliance fresh in Kalamssery and kakkanad has big floor area and as such 5 customers in such a shop is negligible and I therefore request the reliance management to take up this issue with the authorities so the customer is least troubled.

I visited Reliance Fresh at Edappally Toll today at 1116 hrs and was next in waiting as already 5 other customers were inside the shop . after waiting for about 18 minutes, i was feeling uneasy with the wait as already 2 customers were waiting for billing and only 1 cash counter was open .So I told the supervisor that only 1 cash counter is open and there were 2 customers waiting . She said that 3 cash counters are available, but I could see only one . I told her to inform the customer to inform the next customer that he could approach the unmanned cash counter so that i as the next customer in waiting could enter the shop. She said that i may have to wait for some more time or I can leave the place . This was down right rude and I told her so .Finally I approached the waiting customer and informed him that if he goes to the next cash desk he will be attended. And as soon as he did this a cashier came to this desk . I had to do this as the reliance staff was not willing to do her job to clear the waiting customers in cash desk, so other customer in waiting could do the shopping . I also told the security staff that they should be alert enough to assist customers .He was angry that i took matters into my hand to clear the que . He told me that he knew what to do and did not need my advice . I told him that they forced my hand as they were not doing their duty to clear the waiting customers and expected the customer to wait outside till they feel free to let the customer in . Is this the right approach. In my opinion the supervisor who should instruct the security to clear the customers as soon as their shopping and thereby facilate customers in waiting .
I should also mention that the shop is shabby when compared to other reliance fresh shops nearby .

Bought 200 gm of Britannia cheese and got it billed along with other items. However, after scanning, I was not given the cheese pack. In a hurry, I exited with all items and immediately realised that have left it behind. When I returned immediately after 1 min, I was told that it was my problem.
I have a feeling that the billing staff kept it to themselves and I have been cheated.

I want the CCTV cameras to be checked.

Attaching the invoice and expect a prompt action and response from reliance.

I had been to your reliance fresh, natesan nagar store in chennai recently and i opted to pay the bill through my debit card for the things i had purchased, the staff who was assisting me at one of the bill counters swiped the card, after keying in the pin number, i noticed that the pos displayed receiving message, though, the personnel denied me that the amount been not debited, as the receipt was not generated from their terminal (I don't understand why the pos charge slip eject area was shut with bunch of papers), she attempted it thrice and got the same reply, hence i had no choice and payed it as cash. Later when i reached home i noticed from the bank's sms that the amount been debited from my account as well. I reported this to the store manager next day, he replied that he will do something and asked me to share the complete debit card number, photo copy of the bill to his whatsapp number. Sharing the debit card details to a third party is against bank's norms, so i decided to raise my complaint to the customer care, for which i received a case-id. The problem still continues, they had assigned the complaint to the same store manager and he called me and asked for the card number, as i refused to share it, he has made the complaint as closed, which i was not aware until when i received the message to my mobile. I was surprised, how come a retail store chain, who have 600+ stores across india treat a customer irresponsibly, i have raised a fresh complaint, hoping that i will get my cash back.
Thanks

Ear sir / madam,

We visited the reliance fresh - medavakkam branch on 27.09.2020 at 09.35 a. M. And purchased some provision items and returned back to our home. After reaching our home we found some of the items is expiry nearing product, especially which we purchased milky mist khoa - 2 no. S. And later we decided to exchange these two items. And we visited the same branch again in the evening around 05.00 pm to exchange...

Why they're not allowing kids, they are telling awit the child outside.
If i awaiting outside kids they are safe or inside reliance fresh will be the safe?

Please inform your security to allow kids with parents, don't await outside.

All india is now opened then why drama in reliance.

Another mall they are allocated to go inside.

Request to u that plz allowing everyone.

Regards

Sudhakar sharma

Vegetables in Maninagar fresh srore, Ahmedabad does not knowingly order in sufficient quantity and quality. Employee says our salaries are cut if vegetable fall.Since the vegetable is not in sufficient stock the public has to go back so that the name of the store is tarnished. We request that this complaint to be considered.

The sugar purchased from relaince fresh cantonment road, cuttack, next to hp petrol pump is of substandard quality it's dirty in colour and moisture laden, and the the sugar is of relaince brand.

The quality of vegetables purchased from reliance fresh kodungallore outlet was very poor and the quantity in body spray bottles are not adequate as it was not sealed and every one trying it out, thus the volume goes down.

I suggest to keep one body spray bottle, open as sample to try it out by the customers and seal all other bottles

Sinoj n s
[protected]

Hello TEAM,

By this Monday, Sep 21 I purchased "Farm Pearl" frozen mutter with 2 packets of 130 Rs. each from Reliance Fresh shop near Jagnade Chowk, Nandanvan and when I came to home and tried to use them, I was completely shocked by seeing completely "SPOILED" mutters :-( :-(

I see good packing quality but customers don't want your packing quality but they really want main "Material Quality". Request you to try to maintain your good repo by supplying Good, Healthy and Fresh Food Material else at one time you may see that such negative customer feedbacks highly impacted your business.

Always give Good Quality of Food Material instead of just showing good packing graphics with "Pearl" inside mutter cover and what I see the real mutters inside were completely "SPOILED"...this is not going to happen for you and their company in future. Take is seriously.

I request Reliance Team to escalate this complaint to "Farm Pearl/Anuradha Agency", Wadi, Nagpur.

Regards,
[protected]@SAP LABS
PUNE

I had purchase the above mentioned products from reliance retail limited prasad motor ratu road ranchi on dated 18/09/2020 and today i went for exchange but the store manager had refused to return as he said that very rudely that we don't exchange any goods, but when i insist and shown them that in your (Reliance retail bill) it has clearly mention that any good can be exchange in 14days with proper bill. Finally he closed his words by saying it's refrigerated products and we will not exchange. So it's a kind request please pay attention towards my complain as we expect a action towards the store manager, as i have only issues towards the behavior of your store manager and his service.
Please do something as soon as possible.

I want to draw your kind attention towards the customer service at reliance fresh, bangur, kolkata. The behavior of the staff and security is not good. They are unnecessary harassing the customer.

Kindly check and take necessary step.

Dear team,
At the store (Yousuf guda) purchase of amul cheese pack net weight:200g (8ux 25g) but open the packet 7u x25g.
Please resolve the issue asap.

Cuttack, Kanika chhaka relience fresh staff, stole my lots of stuff, I can't believe how she can behave like this