Reliance Fresh Complaints & Reviews

Hi
Iam an avid buyer in your reliance fresh from many years and i an buying my groceries, vegetables etc., from your reliance fresh outlet located in bangalore jp nagar 1st phase.
For the past 1 week this particular outlet is not entertaining credit card payment and accept only cash transactions.in this testing times after coona outbreak this makes me and other customers very much irritating.
I urge you to solve this inconvenience asap.

Regards

I pay 412.51 rupees in phone pay its successful and amount also deducted in my account but biller told transaction is failed your amount refund after 3 days but amount not refund till now please do the needfull.

Very Rude behaviour by female staff at the billing counter, at Reliance fresh, A Narayanapura, Akash nagar, KR Puram, Bangalore-560016

Reliance fresh store bhajanpura don't scan there staf at the time they start there shifts you may cross check through the CCTV footage (17/04/2020, 8:40-8:55am )

I have done double payment through debit card as well as cash on 29/03/2020 and store manager told me that the payment whatever is made through debit card will be returned back within a week and now two weeks are over.

I do not find any evidence of the complaint as well as any customer support front end neither has spoken to me.

Is it not a cheating with the customer to earn interest on the short term.

I'm Narayan Gandhi from Bikaner Rajasthan. My complain on Reliance fresh store who is in Rani Bazar area . They are giving us home delivery service but they are not attending any call and they have given two another number of store but the both number is not working.

I had been to the retail outlet at 7.30 am today. The lady sweeper curtly asked me to come at 8.30 am. I informed her during this troubled period where lockdown is announced, why are you making the customers to come again and again. Polce are hounding the people for coming out of the houses. I asked them to display timing board, so that we will not take the risk of coming early and turned back. During normal times the outlet opens at 7.00am. Your other outlet half a km away reliance smart opens at 6.30 am as per govt orders. But this outlet, customers are made to dance at the whims and fancy of the staff. Please give some instructions to them under advice to me or else i will be forced to write to mr mukesh ambani. Please ensure that the staff are given some training to meet customers.

Amidst the covid-19 outbreak, where people are trying to avoid physical touch or coming in close contact with the others, there are some who are acting rudely and treating unjustly. Recently, i had a delivery from a reliance fresh store, where we told the delivery boy that one of the ashirvaad atta packet is torn and is pouring out of it, so we refused to collect it. The delivery boy said that atta is for eating only, why care whether the packet is torn or not, and was hesitant against us not taking it. Also, at the time of payment, when people in the corona outbreak are trying to avoid physical hand-in-hand payment to mitigate safety against any kind of health issue, this delivery man refuses to take the money that is being kept at a place distant from us from where he can pick it up. And claims that we are trying to be unjust towards him by not giving him money in his hand directly. He didn't understand the situation that we all are in and finally states that he won't take deliveries at our place, even when he is the one in-charge of delivering the products in our area. This is the most disrespectful and rude behavior we have seen so far from the delivery boys and we are unhappy with this kind of service.

Social distancing is being treated as a joke by your management, there were almost 20 people waiting in for billing and probably another 30 inside the stores. And the management doesn't care about it at all when asked why this is the case i replied with a disgusted stare and was told what can we do, when i tried to reply to that, was literally ignored by the staff. Please these are scary times, the management is supposed to take care of such things please at least show some care for your customers, also your staff to your poor security guard didn't have a mask on also whatever happened to the gloves your cashiers are supposed to wear, has reliance become so cheap as to treat its own people and customers like this. I am talking about reliance fresh in tc palya bangalore. Please take action also try leaning something from your competitors like the more stores.

Regards
A disgusted former customer
(Never again will i visit any of your stores again, u just lost a loyal customer of 5 years)

I, ruby garg (+91-[protected]) have been a regular customer of reliance fresh at sector 16 market, panchkula for the past two years. The same can be confirmed by my past purchases. Even during the lockdown period we are buying everything a household need from reliance fresh even though there is a waiting period of 40 50min. But today we went to shop there as usual and after purchasing everything when i came to buy tomatoes i saw they were rotten had worms and mosquitoes all over them. I asked mr ravi who was on duty near that shelf and he rudely said that this is all we have if you want to buy take these or else leave the store. I was completely shocked by such behaviour from a staff of company with such repute and prestige. I saw some fresh tomatoes outside the store but he asked me to either buy the rotten ones or leave the store. I called the manager and requested a complaint book but was denied. I know these are testing times for all but to speak rudely to a women who has been shopping at your store for the past two is completely and utterly disgusting. Even though there is an easy day outlet just few stores ahead we shopped here at reliance fresh. I guess tough times really show true colors.

Regards,
Your loyal customer

Last starurday i had purchased apples from reliance fresh rr nagar, there’s are written from inside
Please provide your email i will send pictures and also
I want your people investigate the root cause for such bad quality fruits and vegetables in your stores
I had been seeing several instances of worst quality in your storees
Today i was fed up up of it and complaining
I have the sample, which iam thinking to escape to food authorities of state governments

The product was purchased on 8April.. the product was stale and was smelling badly. The productwas still on sale. The food was frozen however they had kept it outside due to which the entire food was spoilt and was smelling badly when we opened the pack..

Selling expired products

The behaviour of the security is very rude and cultureless to every customers.

It's for your kind consideration that no proper arrangements are made by your company for maintaining social distance in your outlet as new direction of government only five customer are allowed to intered in outlet at a one time and balance should be wait for their turn but it sorry to pointed out that they are compelled to wait in sun light and these days are summer day there atleast tempererly tents should be irrected by company to providing shadow to the customers
Second if the family members more than one should be allowed together because most of the senior citizens ie husband and wife are used to purchase for their families
With regards
J. S. Rana
Mobile number [protected]

I have going to buy some items from reliance fresh nua bazaar cuttack. When i am asking to pay through scan becoz i have not enough cash 1202 rupees. There for i scan through my sbi yono app to the qr code in the swap machine which at the payment counter. Then money debited from my account to reliance account bt the person who at the counter says he did not get the money through upi. There for i arranged money buy the same thing by cash which i choose.

Respected sir / madame,

I am the regular customer of reliance fresh which is in barrackpore, gaja goli, kolkata 700120. Last month i have buyed 2 packets of emami healthy & tasty mustard oil.

Every month i have buyed this oil from your store and the price is around 107 rupees each packet. But last month my billing amount is 126 rupees each packet. After reaching home i called in your store & asked for the price of emami healthy & tasty mustard oil they told me the price is hiked. But in market it is sold around 105 rupees.

Second issue is whenever i buyed milk packets from your store after boiling, it will make cheese curds.
In barrackpore reliance fresh they sell old packaging milk that's why this things happened. Even today also same things happened again.

Stop this kind of nonsense things othwerwise i will escalate this issue with your higher authority of reliance groups.

Regards,
Dipankar sarkhel
Mobile : [protected]

I am from rayagada. There some months back relian fresh has opened. But customers are not getting any things properly as there is no sufficient supply of things. It's only because outside shopkeepers are taking everything in a big amount on daily basis and noone in the store raise an objection to it and they go on selling it to the shopkeepers and the shopkeepers sell the items in a higher price outside

Being a regular customer for reliance fresh outlet located in avadi (Poonamallee high road) reached around 2.00pm (Current working hours is 7.30am to 2.30pm) the person in the entrance said we are closed and only serving for the customers who are already in.
From the glass doors i noticed there is no customers at all and managed to enter in in to the outlet, one customer paying the bill and leaving the outlet at 2.05pm (Store managers can verify billing history)
I requested the staffs for pick up few grocery items with in 5 minutes which is very much needed for the current situation and the products we cannot get in small grocery shop which is open now (03/0/2020)
A group of staffs are sit together fun themself and replying me if you even pick the item the counters are close and we are not willing to bill you.
The worst experience never faced in my life the management should training the staffs for at least basic customer service.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so. ~ mahatma gandhi (2 october 1869-30 january 1948)

Reliance fresh is the best one. They serving for public with normal rate. However especially reliance fresh masakalipalyam road shop staff are very rude to the customers. Security girl, inside girl staffs for all time not only covid_19 situation.. Even the security girl doesn't have any respect old age people's.

Suppose younger ones with decesent dress she is kept quite. However come with normal one she is very rude and she says that next time i will target. Whats the manner of this

Customers are valuable for reliance. These type of staff treat us slaves.. We are purchasing the things with our money..

Reliance should see these of shop and please correct it.