Reliance Fresh Complaints & Reviews

I am a regular customer of Reliance Fresh store at Kali Park, Rajarhat Road, Kolkata 700136. It has been seen that no correction is made to the display of price, many times price of the pervious day is displayed, but when the bill is generated, a different price is charges. This is a regular feture.

Today the 1st November 2018, I visited the shop at around 8 AM to purchase Papaya. The price displayed was Rs 49 per KG, when the bill was generated, a highet price of Rs 53 per KG was billed. When I brough the same to the notice of the staff, they very casually said, the price is of yesterday. No initative was taken by the staff to display the fresh price when the shop opened. This amounts to cheating and needs to be corrected. Correct price of the produst should be displayed at the time of business and customers should not be cheated.

Dear sir,
Staff is very bad at reliance fresh store at borivali west.
I went on 30/10/2018 at 12.25 pm and i have to stand in q for 30 minutes to pay the bill. The girl at counter number 13 was very very slow in work. For one single customer she spent 20 minutes. When i shouted she said she is working.
There was no floor manager to attend.
On the whole you have useless staff at this store. You have much more then required staff. Half of them roaming as they are in garden.
Very very bad service. I vistt this store almost every week.

I purchased (Masti oye, surf excel soap, buiscits, zhandu balm, toothpaste, tooth bursh and one carry bag) and all of these i got charge and i didnt check the bill with purchased item at that time. But when i returned to home and my friend check that than we got that there is a product that i didnt purchase and its added 58 extra in my bill.
This qas my first experince at reliance fresh store and its really bad.

1. For goods worth 245rs the store clerk processed 24500 rs which is deducted from my icici bank account on[protected].
2. The store manager came after 2 hours of my waiting and logged a complaint sd1743691.
3. I was promised my money will be returned as cash amount on today[protected], but store manager and his boss were telling it will take some more time.
4. I wanted my 24500rs returned to me as this is wrong transaction and i paid the 245 rupees by cash.
5. I have transaction copy and confirmation from back that 24500 is deducted

I live in hbr layout kalyanagar, bangalore. Reliance fresh store (Code - 2163) is closest to my area and i usually go there for my grocery sohpping. I bought 2 ltrs of gowardhan milk from there yesterday (Oct 19th) and the milk was spoilt in the packet. The milk came out as curd from the packet itself and entire 2 ltrs was a waste. Now, i didn't keep the paper bill because i didn't think necessary to save the vegetable bills that's usual. Didn't expect his disaster. I went back to the store this morning (Oct 20th) and showed them the spoilt milk packet. Instead of exchanging, the store manager srinivas and the guard supan, spoke rudely in front of all the customers and demanded that i produced paper bill. I said, you always ask for the customer phone number while billing. Just pull up my bill from my num. Instead of doing that and making the task easy they gave excuses and continued speaking rudely. Such a simple task, exchange your food product that's spoilt. I have the proof. Its a genuine exchange. And they created such a fuss and wasted my 30 precious minutes of morning time. I got late for work. I then called customer care and that lady asked the store manager to exchange the milk. But all this the store manager could have done without troubling me or talking rudely. I want to register complain against store manager srinivas and the guard supan. Reliance fresh store code is 2136. Btw i came back home and pulled the bill out from my waste basket. Bill num - 119. Payment ref num[protected].

Vandana

Pathetic experience!! Some of the counter guys even don't know how to accept freecharge and tap to pay
All these people's are making a joke of digital india. I have complained several times to payzapp also bit yhey just keep on saying transaction completed at our end.
If you couldn't fix the errors, why you come with new ideas every now and then?

I had bought ginger 0.198kg today only at reliance fresh gandhidham, gujarat. For such weight i had to pay 42 rs around where as when i found it at home i could remember the price, for 100 gms it was 12 rs only. What a stupidity. We just believed blindly but wonderfully cheated. Pls it’s my sincere request to all the customers pls kindly recheck the value for the thing u but.

Dear sir/madam,
I was an employee of strategic manpower solutions, a company under reliance retail, mumbai maharashtra. I moved out from the organization in[protected]. Till date my provident fund was not settled.
I am share with you my both pf account details because of i am rejoin that time.

Name :nilesh ramesh gawai
Pf account number : 1) mh/va/117678/[protected]
Employee code[protected]

2) pf[protected]Year-2011)
Employee code[protected]

Payslip location-mehak motors (Store details-ulhasnagar)

Contact details : ngawai. [protected]@gmail.com,
[protected]

I have contacted the company at mumbai and provident fund office mumbai, many a times, but there is no positive response.
Kindly look into the matter and suggest further course of action.

Regards,
Nilesh gawai
[protected]

Dear sir,

After shopping from reliance fresh branch situated in irinjalakuda, thrissur, kerala-680 121. I did my payment through debit card but due to some reason the transaction was not processed. After this i made payment through cash. Later i realized money has been deducted from my account. So could you please let me know by when i will receive my refund.

Anticipating a favorable response.

Dear sir/ma'am,

Everytime i buy something from the reliance fresh stores, i am asked of the phone number at the billing counter for some benefits which they claim to give us. But i doubt if i have ever received any such benefits.

Each time i am asked to tell my phone number loudly in front of the public, it makes me feel uncomfortable. As of now, i have not heard may of the instances where in girl's/boy's number has been noted while telling at the billing counter and have been misused, but i do get the scared to be the first victim.

More than a complaint, please consider this as suggestion to change the existing method.

I hope the needful will done.

Today i have been to reliance fresh store at raghunathpur, bhubaneswar to buy daily needs. I bought few items including one protinex chocolate 400g with mrp of 520. The display on the self said that there was a discount of rs 100 on this product. However, this discount was not given in the billing. When i checked the bill at reaching home i came to know about it. I went back to the store and complained about it. First i was made to wait for an inordinate time and later they refused to give the discount. They admitted that they have displayed the tag mentioning rs 100 discount but refused to give the same for the reason best known to them. Also they didn't allow me to return the product and misbehaved with me.

This type of cheating with customers by reliance fresh is unimaginable and faith vanishing. I have been a regular customer of reliance fresh from years and we always belive their billing and never check the bills at store. But this incident has opened my eyes. I have the snapshot of the discount tag displayed at store but same can't be uploaded here as it is bigger than 2 mb size.

I request that the discount displayed by the store should be given to me with compensation for breach of trust and difficulties faced by me in this episode.

Dear sir,
After shopling from reliance fresh branch situated in elements mall in jaipur, i did my payment through debit card but due to some reason the transaction was not processed. However money has been deducted from my account. But after this i made payment through cash. So could you please let me know by when i will receive my refund. Anticipating a favourable response.

I purchased fruits & vegetables worth 932 rupees, i reported that potatoes were rotten, spoke to reliance fresh executive twice and sent pictures, inspite of assurance from her, goods will be replaced, however no one turned up for replacement and even no one responded over email, whattapp or toll free number. I reliance fresh is worst than road side vendor to sell rotten material.

I am regular buyer of heritage butter from your nanaganallur store. You can check my mobile no. [protected] for the reward points earned.

I purchased six packets of heritage fresh butter fro your north usman road outlet on 20th september 2018 and immediately after reaching home in 20 minutes time refrigerated it in freezer. It is best for use till december 2018.
I used my credit card and the transaction reference is 75503728264023052095067 for a total bill amount of rs.1344.43.
The packs were all good. After converting it into ghee by! St october 2018 we found that they were giving foul smell and we could not use it.
I took the ghee to your store and showed it to the manager. Our four or five visits to your store to redress our grievance was of no use. They were not of much use to me to get it replaced or cost refunded.
Adding insult to injury after giving all the details they were not even prepared to verify their bill copy and asking me to produce the bill copy.
Please replace me the butter and also compensate me for the cooking into ghee and all the trouble you had given me through this poor quality material.

The display provided behind weighing machine at billing stations should display the weigt and cost of the product which is weighed or scanned. But in one of your outlets in kuvempunagar, mysore, karnataka is displaying some advertisement about home shop 18. It is inconvenient to costumers. When complained to the manger of this branch, we did not received any satisfactory solution

I have purchase turmeric powder which is expired on 18/09/2018 with bill no186 and store number 2164. I have talked to manager and i got the information that these expired goods they received recently and they already sold one packet of it. When i told to give that customer mobile number to whom they sold they refused. I ask them because they will not eat expired goods. I already filed complaints about this on national consumer affairs with complaint number 949346. Even manager told me they got these packets from their carry and forward agent based at sarhind punjab. I request you to kindly see at which location these expired turmeric powder gone and tell them to bring back all expired goods. This is a food item put in every recipe. Manager also told me company will fired me and one more staff member if i filed a complaint. Kindly look into matter.

Regards
Vijay kumar sharma
Ludhiana punjab
[protected]
Vijaygsk. [protected]@gmail.com

At counter attender denied to take paymemt by card saying only cash payment at this counter later on another counter denied by saying to visit another counter for payment by sbi card.. This is the only task we are left with to stand in long queue and then finally denying for payment by saying visit another counter. If this process is to be followed should have written over the counter so that lot of time of mine have not got wasted... Very disappointed with the service..

System of billing is very poor, it hang several times and behavior of 2-3 staff is very bad.1)behavior of staff at kadma branch, jamshedpur is not cooperative and 1 staff talk very badly 2) offer detail not given to customer 3) other shop keeper come to shop when offer comes and stock gel nil, but my main complain is staff of kadma branch is very bad

We visit stores like reliance fresh in a hope that we recieve great deals.
1. Apples usually cost around ₹130-160/kg in the market. I bought apples which cost ₹179/kg from your store on 02/10/18 and they were rotten. Hardly 1/10 part of the apple was edible. What's the use of buying the apple's from your store then?

2. I bought a hair clip from the store which just broke when held it. It cost me ₹53.90 which isn't cheap.

Please revert with a solution.

Dear sir/madam.
Recently i had done purchase in reliance bathinda punjab for inr 3100. When i gave my reliance one card to update points the guy in counter 7 informed card not valid. But i use this regularly and just 3 days back i had used in mumbai reliance fresh. Also same day i used in reliance trends. I did not argue i kept watching. To my surprise i saw he was entering his friends card number. I told that was wrong. He informed he will do it for my card to for not complaining to manager. I a a reliance industries employee and i just want to inform manager but he was not available. I just complaining here not to have this practice which spoils our reliance image. I want u to ensure even others at the billing do not practice this. This is request.in case if this practice continues i will definitely escalate this.