Reliance Fresh Complaints & Reviews

I paid ₹ 1638.04 on 06.12.2017 &
₹ 232.88 on 12.12.2017 respectively at 'reliance fresh' at porur branch chennai.
I've been patronising reliance for more than a decade now.
The person at the billing counter offered me that there'd be 15% discount on my purchase by scanning 'bharat qr code' via 'payzapp' app!!
I did so as mentioned above & 2 months gone, haven't received the cashback till date.
I had sent emails to payzapp who directed me to you.
Please do the needful.
Contact no. [protected]

Purchased products for rs 1829 from reliance fresh, dolamundai, cuttack today.
Used one sbi prepaid card which is visa enabled. It got declined. Where as the same card i have been using in merchant pos machine.
I know the mdr is very high in prepaid cards. Where as i used sbi credit card, it was accepted.
Request to enable good pos machines to accept all visa enabled cards.

I am b. Madhu, i purchased some groceries at reliance fresh in sangareddy. They had gave me a bill of rs.948, i have tried purchased it through my debit card... They swiped the card and money was debited from my account... But it showed the the transaction was failed... Again i had paid them through cash... So i request you to refund my money back to me. Tax invoice no. [protected]
Paymentrefno#[protected]
Date:17/02/2018
I hope u will refund the amount quickly or else i would place a complaint in on local police station in sangareddy on relience fresh, sangareddy.

I did shopping of amt rs 2300.56 on 12 feb 2017 at reliance fresh jabalpur. There reliance fresh person swiped sbi card on pos (Pos [protected]) but error occurred and transaction was denied. Then he swipped again with (Pos 230831) and payment done. On 13.02.2017 amt of rs 2300.56 again debited from my acc. (Statement attached). Pls arrange refund.

I had swiped my debit card 5044xxxxxxxx3058 at reliance fresh store at poonamallee chennai for rs 2390.31 on[protected]. The amount rs 2390.31 was debited from my account but reliance store person told me it was a failed transaction. Therefore once again i swiped for the same amount which was successful. Store official has shown the failed transaction voucher and stated the amount shall be reversed/refund to my account shortly.in spite of many days are over the failed amount is not yet reversed/refunded/remitted into my account. When i enquired with bank i am told that the transaction is successful and amount is credited into pos merchant reliance fresh. But reliance fresh has not refunded to my sb account.

Since its inception i was the user and was given a reliance card which i was using whenever i was doing shopping. Suddenly i was told the card is not required, the add on points would be done with my mobile number. None told me to get the accumulated credit points transferred in mobile no. Eventually i had thrown my reliance card as the add on is being done on through my mobile number.
Now please advise now how could i have my accumulated credit points in card get transferred in my mobile number.

Mobile number - [protected]

Hi
This is to inform you that on 9th feb i have done shopping of rs. 6738 from your dwarka sec 12 store and done payment with my debit card the amount had been debited from account but there was a person mr. Prem (Store manager) told me that this is reversal transection pls pay again you will get this money back within 48 hours or i will send money at your home and i have done that again payment with my credit card now it's been more than 72 hours my money still not credited and i contacted him today now he is saying follow with your bank.
Is this kind of fraud you are doing with your customer pls pay my money back or i will take legal action.

I shopped at reliance fresh at district centre, chandrasekhar pur, bhubaneswar on 11.02.2018 for rs 1188.41 and paid through my debit card. The man at counter swiped my debit card at one pos but when failed to generate receipt he tried at another pos and the receipt generated successfully. However, my sb account was debited twice (Txn#[protected] rs 1188.41at 7.57 pm and txn#[protected] for rs 1188.41at 8.12pm) for debit card no-xxxxxxxxxxxx3387. Please look into the mater expedite action.
P. K. Moharana

The reliance fresh store located in 4th lane, arundalpet, guntur, andhra pradesh is not accepting 10 rupee coins as legal tender... This is happening despite the fact that the government and rbi repeatedly announcing about the validity of ten rupees coin as legal tender. The cashier has denied it citing instructions from her superiors not to accept the 10 rupee coins. The incident happened around 9.45 am, 13th february 2018.

On 24th jan 2018, paid using bharat qr code at reliance fresh bistupur, jamshedpur. Paid thrice( twice by scanning bharat qr code and finally in cash) . Checked and cross checked with my bank and have obtained info that amount rs 501.64 + rs 501.64 =rs 1003.28 successfully approved and deposited in beneficiary account ( ending 3945 with HDFC bank) . Had registered a complaint with reliance customer care with complaint number 2050428 on 30th january. Still no resolution provided. No callback. I spoke to them again and all of a sudden they lodge a new complaint.[protected] . Pls see that i get my money back from these fraudsters.

Maine 11/02/2018 ko lays chips ka combo pack liya tha jiski expire 24/01/18 thi vo mujhai apkai store nai mujhai sale kar diya aaj mai vo item change to karva liya magar esko khanai sai kuch ho jata to khon javab deta or bhi bahut lays kai chips kai packed thay jinki date expire thi app ese saman bechna band karo varna police complent karni paregi. Mera mobile no [protected]

Hi,

On 11th feb 2018 reliance fresh hongasandra, begur main road, bommanahalli, bangalore - 560068 has been debited my money twice from my icici debit card, i want my extra deducted 240.10 inr back to my account.

Thank you,
Puspendu chatterjee
Assistant vice president
Infosys limited,
Bangalore dc
Karnataka-560100
India

Hi,

I purchased some items from Reliance on 3rd Feb 2018 after paying by my Debit card Reliance staff told me that transaction failed BUT I showed them that money has already deducted from my account but they didn't accepted. I paid by cash. Reliance Staff told me that I will get money back in 24 hours but still I didn't get it back.

Please look into it ASAP
Reliance Staff Name: Raju
contact Number: [protected]

Now he is not receiving my call also

Regards
Vivek

Manager of ashoknagar, paldi, ahmedabad behave rudely misbehave with me for green coconut. They always says that generate bill then take coconut so i generate bill for that. Then i came to know that there r 2 coconut but pulled i want unpilled. So i asked for refund. He doesn't response well. Plz call me on [protected]. There is no refund policy. But still counter girl refund me my money

Today, while i shop on reliance fresh, sector 15, gurgaon, one of their billing employee mukesh kumar[protected] has abused/ragging by yelling loudly to a new joinee"female" coworker and i thought it was just a employee to employee chat but when i got out from the store, i saw that lady crying! In a corner, i went there and get mukesh to say sorry to her but instead of feel sorry, he said i didn't say anything, (Why would she will cry then, ask him?). Few minutes later, their senior employee mr. Sandeep kumar[protected] came and instead of telling mukesh to say sorry to her, he sent back mukesh to billing counter (As their one billing counter stopped! Because of this) and even worst, he starts questioning to her, why didn't you came to me?. Guys if you believe in 'women empowerment', 'beti bachao, beti padhao', please don't shop here!

Also, that lady was so caring that she stopped me from complaining to police, shout-out to her!

If any reliance management see this, please take some action to avoid this misbehave! To female employees.

Hi,

On 15th december 2017, i had transacted for inr 1, 214.88/- using payzapp app to avail the 15% discount scheme in reliance fresh stores

I am supposed to get a cash back of inr 150/- as per the guidelines.

Discount not yet credited and my bank has advised to contact reliance fresh team, who as usual never address customer complaints promptly

Kindly advise

I have purchased some items from your reliance fresh store rajapark jaipur
Rajasthan on 31st of january 2018.

After purchasing your one delivery boy mr. Gopal had misbehaved & accused and threatened me.

You are requested to kindly do needful at your end and intimated to me. Pl note i am very old customer.

Yours sincerely

P r meena
Mobile no. [protected]

I have purchased almond for 349/- in Reliance Fresh on 24th Jan 2018. I gave my Citibank debit card for paying the amount. I got confirmation message from Citibank. Since the counter person couldn't get the printout, she asked for another card. I gave my SBI card. I got confirmation message from SBI. Also she got the printout of confirmation. After this she said the amount deducted from Citibank will get reversed. But, so far it has not happened. The team has raised a complaint. But looks like no one from reliance team is closing the complaint. I am not sure how many days will it take. As per initial statement from the team it should get closed in 4 days time. Now it is almost 2 weeks. I have attached the snapshot of the bank statements here. This happened with Reliance Fresh Raghuvana Halli branch, Bangalore. What stops for them to take action on this? Why are they waiting for 2 weeks to close the complaint? For what are they waiting for? This is not acceptable. Almost I have made around 10 calls to them so far. They are not even bothered to respond back from their end.

Sir i am venkatesh. I had done 2 transactions in reliance fresh on 24th december using bharat qr ising payzapp. Dut i didn't get 15% cash back amount till now. Can u plz go through this issue. And kindly send my cash back amount. I am attaching my transaction details plz go though this. Thanking you. G venkatesh ph-[protected]. I already contacted payzapp customer care they are saying plz contact to reliance fresh store

Sirs,
Since last few days i have been visiting reliance store in my city junagadh (Guj), purchasing items and wanting to pay the bill using bharat qr code, but the counter person keeps threatening that their system debits amount twice due to delay at some point (Best known to them) and then i would have to go through a long process of refund, hence it is advisable not to pay through bharat qr.

Now, on one side there is lot of advertisement about this form of payment and on the other side, behind the curtains, there seem to be certain forces working to obstruct it.

So, is it due to lethargic working environment at the store or are you (Reliance store authorities) in cahoot with axis bank and visa people to see that the discount offer of 15% remains only on paper?

If you cannot afford to pay discounts why offer it at all?