Reliance Fresh Complaints & Reviews

Further to my conversation with customer care executive last week and couple of mails to customer care, I would like to bring to your notice that I have made a purchase on 5th April’15 at 9:53 hrs (bill amount 834.28) at Reliance Fresh, Shekhar Regency Store, Indore and tried to redeem Rs.350 from RELONE card no. [protected]. Store cashier had swiped the card twice to try the debit of said amount from this card, but failed to do so as the transaction had been cancelled, hence I paid the bill amount Rs. 834.28 through cash (scanned copy of bill attached). But when I received the sms updates on 10th April at 14:51 hrs, I came to know the balance points worth Rs.130 on the same card whereas before 5th April the balance points was worth Rs.469 as per the updates received on 27th March at 14:04 hrs. Kindly do the needful for the reversal of points worth Rs.350/- as it was not a valid transaction. Pls do check at your end and confirm..

Resp. Sir/madam, My self Hansraj from sector 38-A, Chd, 160015, today dated.20.4.2015, time 8.35pm. I purchase some food items and Amul Moti milk four packets but cash counter sales man was billing five packet milk .when I came back to home, I telly my bill with food items than I found that one milk packet price is wrongly mention in my bill. this is 2nd mistake of your worker, he feel sorry but this is not good for Reliance fresh ..so complaint this. kindly take need full action that it will not happened in future . my Reliance card no. iss [protected]. I send you bill receipt also. Thank you

It has been experienced that stock of scheme items is not made available to the retail customers at Reliance Fresh at Kathmandi Rohtak.On[protected], 1.2 Litre Slice was not available whereas it was displayed as scheme item.On enquiry, Store Manager confirmed the non-availability of stock.One other person who reported himself to be a Reliance Fresh employee started abusing me and asked me to buy other things. He was on the verge of giving me blows. I asked that person not to indulge with me . It is very much evident from above incident that Reliance fresh employees are having nexus with some powerful whole sellers who lift most of the stock of scheme items and defeats the purpose of company to increase sale at its stores by giving attractive schemes to its customers. Bouncers of whole sellers are kept at the stores so that no customer may argue with Reliance staff.

Dear Sir/Madam, I have faced misbehaviour by one of your cashier which I think is very negative for your brand as these kind of issues can make a worst impact on the brand value. The incident took place today itself, when I have demanded for a bigger carry bag instead of the smaller one, I was ready for the charges for the same.But the cashier (Miss- Manisha ) started shouting and talked in a very impolite manner that this size of the bag is enough your products/goods, I would like to make you understand that if I am paying for the bag then it is non of your business whether it is enough or not. "A very negative impression of Reliance Fresh" is being created over me today for your brand. The issue is not as such a big one but the only thing is that if customers would be treated in such a manner by your staff then as per me it would be very near that every-body will ignore going there. I have also lodged a complaint in registered of the Reliance Fresh as well but i am looking for a positive against from your end at the earliest. Aman Jindal (M)-[protected] Rekiance Store Reliance Fresh, Nr.IDBI Bank & Sambhoo's Coffee Store, Off CG Road Navarangpura, Ahmedabad Ahmedabad (Gujarat)

I am Puneet Garg Resident of A6/1 paschim vihar . I live above the reliance fresh on second floor (reliance fresh paschim vihar A6 block branch). i regret to tell you that daily your store sell there potatoes, onion, fruits n other vegetables outside their store that is on the walking platform we make difficult for us going upstairs to our houses and also for the general public. They also not clean the vegetables lying on the way which cause people fall by mistake stepping over the lying rotten onions n potatoes, , Mainer times i too have slipped.. The ramp outside the reliance fresh is most of times occupied by the trucks which causes huge traffic and disturbance for us n other neighbours living in the building.. the staff has also kept there stuff on the way of our electric meters n main power wiring because of which we have to suffer a lot of problem at times we need to check our meters.. We are facing much more problem this is an only hint to the whole case.. We have complaint many times to the manager n employees about this but their response is negligible to us. The staff of the reliance fresh is not cooperative at all specially the manager RAJEEV and the employee RAJKUMAR.. Yesterday we stood up against the staff with all other innocent people who to are disappointed with your services of reliance but your same manager n employee starting using abusive language with us, he started giving us blackmailing statements which are very shameful for u to know.. At night 12:45 am your same manager RAJEEV ( his phone number is [protected] )drunken started calling me n used the same abusive statements. He made 15 calls at night it was a real torture for me n my family. I request u to take some serious actions sooner.. Else i will file a case in the nearest police station.

Dear Sir, I got message from reliance offer purchase Rs. 999.00 then 100.00 Rs. Cash back. I had purchase 1004.00 Rs. But we not received Cash Back on Reliance One Card. I had Complained for 3 time on toll free numbers, but not resolved. My Card Number is : [protected] Purchase Dated : 28-Feb-2015. Please Resolved my problem as soon as possible. Thank you Payal Chokshi (M) [protected]

Sir, This is to bring your attention to the unethical practice being followed at Reliance Fresh, Sector 38, Chandigarh for a long time. Whenever, a customer buys anything, instead of returning the due amount, the customers are forcefully given candies as a regular practice. I have seen many customers protesting but the staff at the counter always says it is a company policy. If it is true then it is highly objectionable and not in line with Reliance brand name. You are kindly requested to look into it and stop this unethical practice.

Not a complaint but suggestion The store manager should be prompt in discounting the item as it nears the expiry date rather than waiting 4 the item to expire .For eg 200 items expire on same time u reduce the price but 100 are sold & the rest is gone is written off.Take wise decisions & let the customer benefit & company flourish.

Respected Sir/ Madam, I Ashish Dubey done a Transition of Rs. 1808.64/- on 2nd Apr 2015 at Reliance Fresh, Narsingh Ward, Amanpur Road, Madan Mahal, Jabalpur (M.P) with credit card but transition decline same is reflecting in my credit card statement, therefore i have submit a complain regarding the same (Complain No. SD1860221) but no response received till date Waiting for your positive & early response Regards Ashish Dubey [protected]

Iam from Dharwad karnataka and a regular customer of reliance fresh and buy all my things here, but lately from past one month the products are all disorganised not maintained and are kept in a very confusing way and i have to keep searching all the time.the biscuits section is not at one place half are at one corner and the other half at one more side and the same is with soap and detergent and lizol and even with cooking oil.The manager is either gone mad or just doesnt know how to organise the shelves.kindly into the matter.I dont feel like going there anymore coz my time is getting wasted in searching the products.i rather go to 'MORE'.

I want to complain for reliance fresh shakarpur Delhi. I went to the store today i.e. 06-04-15. I did all my shopping with my grandmother but when we paid for it the guard name SUSHIL KUMAR intentionally tried to harass me and my grandmother. I also tried to lodge a complain but they ignored it. Now either I will lodge a FIR to the nearest police station or this matter should be heard by reliance .

With due respect, I have made the purchase of RS. 643.50 on March 29, 2015, and once the debit card was swiped the amount was deducted but the transaction got cancelled. Once again the transaction was done and then it got accepted. I don't know what happened but the sales person told me that in 24 hours will be credited back to my account. THIS HAS NOT HAPPENED!! My 643.50 are due with reliance fresh I was frustrated as well as now worrying, as I have called them and got the update that they will be registering my complaint and within 7 days, I'll get my refund of 643.50 back. Hope that I get it... I have proof of the receipts as well as the messages that my bank have sent me containing your names in it.. This has happened for the first time in my life. Why they have this facility when it does not work??? I want answers as well as my money back. If you are listening please reply...

sir, WITH REFERANCE TO THE ABOVE SUBJECT ON 13/03/2015 WE PRUCHASED SOME ITEMS IN RELIANCE FRESH, WE SWIPED THE CARD FOR RS 1162.85 BUT THE AMOUNT IS DEBITED TWICE IN MY ACCOUNT, THE DETAILS ARE GIVEN BELOW AC NO[protected] CARD NO [protected] DATE OF TR 13/03/2015 AMOUNT 1162.85 TIME 20.08.16 TILL DATE IT HAS CREDITED, KINDLY VERIFY THE TRANSACTION AND REFUND THE AMOUNT AT THE EARLIEST THANKING YOU, REGARDS, M.VENKATESH.

Today I have a bad experience at Reliance Market City Guntur. 1.I bought a 10KG of Ashirwad Atta and once I am moving the item from cart to Car I came to know the pack was damaged. 2.Immediately I approached the security desk and ask for exchange with another pack. 3.Security registered and given a return slip and ask me to approach to 1st floor front office. 4.In front office they ignored to take it back and providing the response once the bill was paid and they are not responsible to take return it back. 5.I just dropped the item in the store and rejected to take back the damaged pack. 6.The manager is happy until I submitted or tear off the return slip .This is becoz the manager is looking on his safety not for customer service. The item cost is 336.00 and manager is not accepting to return the product.If the staff is doing like this across the stores and how customers will visit on next time. Personally my visit to Reliance is last by today and never I won't visit any Reliance store. How the big business giants are providing the service .

Dear Sir/Madam, This
is to inform you that I was shopping from reliance fresh store, 03 No.,
Nit faridabad, (Near ESI Dispensary), on 08 feb 2015 and I was paid
through Canara Bank Debit card, they swap my
card twice but the payment was not paid at that time & paid cash on
that time but later on I got two messages on my registered mobile no. I.E.
[protected], of Rs. 568.41 (568.41x2=1136.82). The store supervisor said
that contact to your bank official for the amount refund because the
amt. Not in their account.So you are requested to please refund the deduct amt. asap. I am attaching photocopy of the passbook that shows the deducted amt.

Regards

Jagmohan sharma
[protected], [protected]

Sir, I am a regular customer of Reliance Fresh n Reliance Trends, today at 5 pm I went to Reliance Fresh located in Lloyds Road, Chen nai, while in the process of taking some provisions i was speaking on my mobile, after speaking i put my mobile in the handbag and your girl staffs accused me of shop lifting. When i was leaving after buying some items, they called me inside and asked me to show my hand bag in front of your all the...

Worst service in reliance fresh specially in Pune at bt kawade road I request to you please take some action its humble request please . Ex bought some stuff amount is 10 k but they have removed my half stuff becoz of bar code is nt available I have wasted my 3 hours which is nt acceptable plz take some action .and they never bother about clients.

I bought Denon yoghurt from Reliance fresh, whitefield Bangalore on 15 March 2015. After reaching home I consumed one pack in evening and consequently I suffered abdominal pain and nausea whole night. Next morning when I checked the date, I was shocked, it was expired on 03/03/2015. Then I called customer care, the answer I got was very surprising, I was told that u should check before u buy the things. It clearly shows that Reliance can sell the poison in food packets but it is customer responsibility to check whether it is food or poison. Further I proceeded to Reliance fresh store in whitefield, there I was told to show the bill and when I shown the bill to them, I was told that I will not get the bill back at any cost. They were agreed to replace the product but when I asked that what is assurance that u people will not sell the expired product again. The answer I got was we have manual system and this can happen any time. We are selling the goods at cheaper rate for customer benefit. Hence sometimes customer should ignore these type of mistakes. I am disappointed with this answer and feel Reliance is biggest cheater i ever met. I faced same issue earlier also with cold drinks and paneer in reliance fresh but I got replacement for that. I am writing this coz I want public to be aware with such cheater.

On 17th March i bought grocery worth rs 601.57 from Reliance Fresh (Mysore-VijayNagar Stage2 -WaterTank).I paid through CreditCard(ending with 9004) for which for the first time they said some error happened so they swiped the card for the second time.But i got two messages of amount deduction and today both the amount got cleared by Reliance Fresh(can see from statement online).So i showed my CC statement to the store manager but he said they can see only one transaction in the swipe machine record.The amount is with Reliance has been confirmed by bank and it is also visible in my statement(Proof attached).Please refund rs 601.57. In case of any more info pls talk to the Reliance Fresh manager of Mysore -Vijaynagar STage2(Watertank)

To the concerned at Reliance Fresh Consumer Complaints. "Reliance Superior Grade" rice we purchased from the Jai Bharathinagar outlet. The rice bag was full of worms and some rotten stuf[censored] see in the pics. The top layer looked good and as we tried to empty the rice in a storage container, the worms and the dirt started showing up. we panicked and i called to place a complaint at the reliance fresh consumer center which is in Mumbai, the agent answered my call was so cool about the incident and said someone will look into your compliant within 7 working days. i was taken aback and told him that we had consumed some of it and it could be a medical emergency..but still, he insisted i wait for 7 working days. and after about 4 to 5 days of wait and repeated calls, someone came from the reliance store and took pics and said we will take up the issue..But when i told him that i am going to the consumer forum, he immediately said, don't sir we will give you a replacement of that bag of rice. I told him Rs. 650 that the bag costs is not the worry for me, but expect a proper response and not treat a customer so cheap as by saying will replace the bag of rice, i felt insulted and refused the offer that was so cheap for the life of a human being. I don't understand the quality checks these products go through. Reliance fresh has put our health and life as stake. Reliance Fresh. Now it is almost 5months since we complained and sadly no action has been taken. Now we fret to buy anything from Reliance Fresh.