Reliance Fresh Complaints & Reviews

Rel One Card No. [protected]. There was an advertisement in Gujarat Samachar on 20/10/2014 for 20% discount on cheese, paneer etc. showing Amul brand along with others. In Galaxy Anenue, Naroda, Ahmedabad branch, the posters were also displayed. When I purchased cheese and paneer of Amul, the same was not shown in their system and the cashier said that the offer is over. In the advertisement it was written that the offer is valid till 23/10/2014. He was confused and his manager was also not having any answer. I was really disappointed and returned those items. Its very shameful for this kind of companies. Please do the needful.

Rel One Card No. - [protected], on 20/10/2014, in Gujarat Samachar 20% discount offer was advertised (for cheese, paneer etc. up to 23/10/2014) but when visited your store at Galaxy Avenue, Naroda, Ahmedaba, I was informed that the offer is only in Britania and not on Amul products (although the posters were displayed on all brand products). When I went home and confirmed, I found that the advertisement page itself was showing Amul brand in the offer. Please check and do the needful.

I purchased 1 kg kabulichana from Reliance Fresh Nerul and prepared Chhole at home on 15th Oct 2014.The chhole had a strong, foul odour and my family ate it just because I had slogged in the kitchen.I had tried a new recipe adding coconut milk and I thought maybe that's the reason for the weird taste.I run a Daycare for children and today, 20thOctober 2014, we again prepared chhole.The same foul odour persisted and I had to throw it away.I was 100% sure that the problem was with the kabulichana.Iwent to Reliance fresh, Nerul and returned the remaining kabulichana.The loose kabulichana kept in the drum had the same smell .I requested Mr.Sudhir Gaonkar, Supervisor not to sell the remaining kabulichana to any customer and to hand over sample for quality inspection.

I hope this is followed up from your end.Kindly take this matter seriously.As a Reliance Fresh customer, I expect greater quality control, especially with food items.
Thanking You
deepa ravi Nerul 27707961

R/sir, i was purches from yur reliance market, vasu, surat of rs 5933 & 168,
In ur store shecm of 1kg sugar free on purchase of rs 1000/-, but give me only 1kg instad 6kg.
My cin no 001100mh1999plc120563 and invice no[protected] dt 19.10.2014 sir.
Your early acction is highly apprecable sir.
With warm regards
Raj kumar mishra
Ph [protected]
E-mail id mishra.[protected]@gmail.com
4-c, megh sarman, tower-1, city light,
Surat-395002

Hello This is to inform you that today I went to buy atta from form your store at Prashant Vihar, Rohini, Delhi. On the cash counter I tendered Sodexo coupon. The cashier refused to accept them. I spoke to the Manager as well, but he was also adament for not accepting the coupons. He told me that it can only be accepted on ready to eat food. However, if you read the coupons at their back it says that these can be used for food and non-alcoholic beverages. I did a video recording of the manager where he is refusing to accept the coupons. For you information the same store accepts coupons on vegetables, Daals rice etc. Also other stores are accepting the coupons on all food items irrespective of the fact that the items are ready to eat or can be eaten after cooking. He also told me that the software does not permit so. Can you please look into it and if the need be, please update your software. Regards Sandeep Goyal Ph: [protected] Email : [protected]@yahoo.co.in

i had gone to shop from reliance fresh, phase 5 mohali, i did shopping of 1487 rs and asked them to deliver it to my place as mentioned there, (they will deliver the purchased goods next day between 12pm to 2pm and 4pm to 6pm and it is also clearly mentioned on them invoice- Call For Free Home Delivery). i told the boy on cash counter to deliver it to my address, it is less than a km distance form the reliance fresh store, he denied and told me that this scheme means you have to shop between given timings. i became surprised to see that this was not mentioned there. i inquired him two times and in hesitation he signaled towards a man and told me he is manager of this place, ask him. i was surprised at this type o[censored]nprofessional behavior. ok, i went to manager, and told him the whole story, he told me that this is their duty to deliver the goods at my home, but problem is with bill. i inquired him, which type of problem, so he told me that his cash counter boy has not mentioned on the bill that this has to home delivered, so they are not able to deliver it. again unprofessionalism . why i have to pay for their mistakes, i was alone on my bike, and i was intended to shop their to get home delivery, i had to hire an auto for 150 rs because these goods were impossible to carry on bike. i have learnt a lesson from now that big names does not means commitment. regards Vikas Sethi ERIS Life Sciences Chandigarh [protected]

Dear Sir/ Madam Please please note your prices in Reliance Fresh are not competitive and your persons are giving chocolate and Eclairs against change of coins. Please stop this you are already getting competition from Mega More. Its high time. Please improve. Thanks & Regards Vikas Mandloi [protected]

Today on[protected] I shopped for Rs. 1273/-at Dombivli west outlet. After standing in the line for payment It was told that no card payment .After arguing he prepared the bill and send me to another counter for payment. There also I have waited for half an hour but the person did not take payment. At last after wasting 50 minutes for payment I asked to take the material back. He took the material back.There were no proper tags on payment counters for cash/ card payment. No responsible person was present to answer the complaints I will like to know why to visit the outlet again if you are not bothered for customers satisfaction. Also where to redeem accumulated points without shopping to your outlets. Hemant Dhande. [protected]@gmail.com

I am a regular customer of Reliance Fresh store situated at Grand Mall, Ambawadi, Ahmedabad-380015. I have a RelianceOnce card which they scan for every bill. 1 point(70 paise) is added on purchase of 100 rs. These accumulated points are discounted from the bill whenever customer wants. I have Rs. 303 in my card. I want these rs. to be deducted from my bill(bill amount was Rs. 969.29). The person at the POS told me that I need to check the amt by deducting Rs. 30 first. I said OK. So he deducted Rs. 30 from the bill. Now remaining amount in the card is Rs. 273. He tried to deduct Rs. 273, but server was not responding that time. Meanwhile, that person named Jagdish Chauhan removed the card(process was incomplete) from the machine. Now, there is zero balance(points) in my card and I didn't get discount of Rs. 273.00. I had to pay Rs. 939.29 on that day. Thus, I loss my money(Rs. 273.00). I complained to manager named Dilipsingh of the store at the same time. He took all details of bill and told me that he would call Mumbai office and would make sure that my points will be credited in the card. But still it is not credited. Following is the detail of my bill.Date : 21/09/2014, Time : 18:35:44, TID : 22160003, Batch Num : 000000, Inv. Num : 000000, Card No. : [protected]

I am a regular customer of reliance fresh situated in coimbatore, Tamil nadu.I have received a sms saying that I have accrued a sum of Rs.188 (app) on the reliance one card (no.[protected]) and I can redeem that amount on my next purchase. For the past one month I have been contacting your outlet situated in Ramanathapuram, Coimbatore, Tamil nadu., But to my disappointment, that card did not work properly and I contacted your toll free no. for the clarification. One lady and a gent promised me that my card would be set right within two days. But till today (one month had already gone) nothing was done at your end. On 7.10.14 when I again contacted your toll free no, . one Ms.Meenashi promised me to do the needful. I just want to know whether anything is done at least now or the same old story is still in vogue. Pl send me a reply.

This is to make it to you notice that there are frequent issues being faced at Reliance Fresh Store located near Gopi Talkies, Gupte Road, Dombivli West. First of all there are ALWAYS issues with CARD Payment at the time of billing. When we do billing at one counter, the Card machine there doesn't work and if we have to swipe card we have to redo all the billing at another counter... OR we would have to pay in CASH or swipe another Card. Second issue is regarding AC - There is heavy crowd on weekends and at the start of the month and NOT a single Air Condition works in the store.. It, s very suffocating to do shopping in that crowd and without AC. Third is No Crowd Management is done properly. Kindly resolve the issues ASAP.

I am reliance fresh customer .My card number is [protected].I had a bad experience in the store located at Chalakudy.Since Chalakudy Municipality has banned the plastic carry bags, now a days, I shop with a medium sized permanent (one side is largely open ended and it can not be closed)carry bag.But at Reliance shop, the security prevented me from carrying this open carry bag into the shop.He said that I should keep this carry bag out side and after the billing is completed, , I should again approach him, then he would permit me to carry this to the shop. I shop every time with this carry bag(since it is small and easy to carry).But he treated me like a thief. Anyway, I shopped for an amount of Rs.2242/-(at 14.56.20 pm-there is no bill number!) and took a decision that never again go there and shop. Security personnel should be trained to behave decently.Otherwise these shops do not have to wait for long to close its shutters, as people have many other choices BAIJU

This particular store has been deteriorating all through the years. The stocks are not well maintained and a lot of food items that are in the stores are expired. If the consumers are not alert and careful they would probably land up in buying expired products. The concept of caveat emptor had been coined for these purposes.

I received a SMS on my mobile ( [protected] ) which reads as follows. "COKE ZERO Can for just Rs 9!.Shop for Rs99+&swipe your Reliance one card to avail the offer. Available ONLY at Reliance Fresh &Mart till 6th Oct 2014." Today I went to Reliance Mart at Bannerghatta Road and bought 4 nos Coke Zero and other items the aggregate value of bill being Rs 310.36. To my shock and surprise I found the Coke Zero was billed at a price of Rs 29.40 instead of Rs 9 as per offer.When I brought this to the notice of Customer service, I was told that the offer is over.The outlet had adequate stock of Coke Zero and therefore stock was not an issue.Disappointed and annoyed I retuned the 4 nos Coke zero and obtained a refund. This is nothing but a fraud perpetrated on the customers.They give the offer by the right hand and take away the offer by the left hand unilaterally. I fail to understand why they make such offers if they are able to honour their commitments. My Reliance one number is [protected].My E.mail Id is [protected]@hotmail.com. My mobile # is [protected].

RELIANCE FRESH COUNTER = Rana Partap Bagh, Delhi -110007. This counter NEVER provides schemes like your recent advertisements in national dailies that coke is available 2+1 & can @9/-. On 3.10.14, this counter clearly said stocks Exhausted in very short period (in Hours on 2.10.14). We as customer unable to understand, how, schemes gets exhausted in such a short span of time IF GENUINELY MEANT FOR LOYAL CUSTOMERS of RIL. Should I assume( on behalf of other customers like me) that this particular counter persons, having some INCLINATION TOWARDS SOME " PARTICULAR CUSTOMERS" sells goods having better market schemes & other quality products( like fruits/vegetables). I am forced to write this, after observing many times, this type of problem. Also number of brands don't have proper display of price declaration. May I request some senior non-biased executive to have surprise visits to reliance fresh outlets & specially this one, to check the discrepancies. Rest, it is your company & you know better. Regards

Offer of one coke can @ Rs 9 instead of Rs 36 on every purchase of Rs 100 was displayed and also communicated by SMS. However, there was no such offer and the Reliance Fresh Shop at the following shop declined to give any item saying non availability of stock:- Reliance Fresh Reliance retail Limited Plot No 355, 357, 353 Sree Kalyan Constructions Defence Colony, Nedermet, Hyderabad CIN No 001100MH999PLC120563 The offer is a fraud. Reliance One Card No [protected]

I am Prabhu from rajarajeshwari nagar. I got very poor experience in the mart I got the inserts i fruits and got expire product in mart.the cashier making me fool that the product will get expire by today night at 12...I require the Response from the mart or else I'll to to consumer court and file the complaints

First of all, let me thank you for the excellent idea of having a store that sells at a good price. Having said that, you have so much potential but the stores are mismanaged. 1) goods are badly and unattractively displayed. Tea is in different places. Do you expect us to search for every thing? 2)sales persons are too busy chatting or not interested in answering queries. 3) you have six counters for checking in goods but despite long queues, only two or three are open so we have to spend our valuable time waiting. 4) veg are sometimes very dirty. Milk bags are filthy. The floors are unclean. 5) it is popular because it is a one stop shop. I do all my shopping there but do improve conditions so that we enjoy our shopping experience. Best of luck, a well wisher, pratima kapur

i purchased Ensure powder batch no P963A0 0103NR from reliance fresh at vinay nagar colony branch santoshnagar, Hyderabad on 10/09/14 time 18:23 invoice no.003501 total bill amount 1047 which i paid through visa debit card the best before date of the above product is 22.08.14 after consuming the product i was hospitalized. I request the authorities to kindly look into the matter and address the grievance

In Reliance Fresh Near Amba Theater, Hyderabad 1. Billing Team and the Sales men/Women are very irresponsible and irrespective. 2. They are not giving any details on offers and even where the products are kept. 3. Not giving any Free Items on products. 4. Doing Billing very late, they don't know how to bill the products. 5. Showing Discounts on Items But in billing original MRP is given, after an argument then they suggested to exchange the product... it took me 1 hour 45 minutes for only billing. 6. It is very embarassing situation that i should stand on a billing counter and ask for a free items... in spite of several time asking they said that there are no free items those are over... 7. Even when i asked them how to complaint on these people no body given answer.