Reliance Fresh Complaints & Reviews

Yesterday I shopped at Reliance fresh outlet at B.Narayanapura Bangalore-16., I found excess item Rs 144 was present in billing, That Item is not my list, I approached store manager immediately, He also understood about tha excess bill, but he and billing staff not able to trace the item, .He told me that he will talk to his boss and return money, .iam waiting for his phone call but he is not called today. Kindly look into the matter and resolve the issue Bill number:C1803 time 19:57 date:[protected] Reliance card number:[protected]

Reliance fresh - sion I purchased two deodrants (jovan musk) originally priced at 340/-. There was a pack of two deodrants, priced at 299/-. Since, I wanted to buy it, I took it to the counter. The cashier, told me that the product was not updated in the system. i asked her not to keep such products or update the system. i asked for store manager and I dont know somebody came, spoke to cashier and gave the discount mentioned on packet. I got the discount but the cashier asked for my name and number . she asked me to write it on the copy of the bill which has to be retained with the store. I asked as to why should I give the name and number. She replied that since the product was not updated she gave a discount which will be deducted from her account. since, i did not want to argue much, i wrote the number on the copy of the bill and got out of the store. I want to know whether these people have a right to ask for the name and number or not. if yes, why? I dont want to receive any soliciated calls or anything from the store. I felt offended that i wanted a product and I had to argue so much for that and also provide my information for the same. kindly let me know as to what solution can I get.

Dear Sir, /Madam,
I purchased from Reliance Fresh west mambalam chennai -33.
after purchassing from reliance fresh for payment given my debit card,
transaction cancelled by shop keeper while processing, amount deducted, from my account,
till today it was not refunded,
for the above my purchase husband given his debit card.regarding this I informed to store manager,
but no positive answer.
so I kindy request you to refund for same ablidge,
Purchase details-
POS transaction of INR 568.25.
at Reliance Fresh CHENNAI On 21/07/2014.18.26 p.m.

M.K.VEENA SHRI.
PH.[protected].
[protected]

Mumbai, Location :Vikhroli east : The counters are left unattended the employees are always chatting . The store is very dirty, the fresh and stale greens are mixed . The manager is least bit bothered even after repeated warnings. I have to be careful for every step I take as it is very slippery the bags are lying on the ground and the vegetable containers are piled anyhow .It is very sad that a company like Reliance cannot employ people who work diligently . It is either they shut down the store or maintain proper hygiene situation . The media should photograph and highlight this issue . I'm a regular customer at the store and am very dissapointed . I urge you to look into this matter seriously and train your staff as they do not show respect to the customers and are more inclined to their own unhealthy behaviour the store has a foul stench near the refrigerator, More often it is observed that the staff if called are always giving an excuse that they were called for a meeting with the stores in charge [ The SO called Manager ] People from the upper strata of society never visit the store due to these reasons . Will this mail bring a drastic change . Hopefully awaiting for a positive revamp. Suggest to make a disguised visit to the stores to check the reality of the situation as this is a daily happening's. We are even willing to accompany with any of your designated authorities to have a joint visit to the stores to verify the facts at our convenient time.

Dear Reliance Fresh Management, I had filed one complaint online through this very site with subject titled 'Unavailability of goods listed in newspaper' for action against the supervisory staff of your outlet at Reliance Fresh, Prashant Vihar. Though the complaint was lodged on the day of incident itself i.e. the 20th August'2011, no response has so far been received from you; such a delay on the matter would send a wrong message to the rowdy staff who can go to any extent to harrass & embaress the genuine customers who dare to point out the deficiencies. I once again request for prompt investigation into my complaint; action against the erring staff and a quick reply for my satisfaction.

Hi team, This is Amar Nath from Gurgaon . It's regarding Reliance POS machin issue. I have purchased Rs. 2146.75 dated - 27.07.2014 from Gurgaon ( Kadipur centr) and it got debited from my SBI credit card but Reliance employee told me that amount has not been debited, He asked me to give another card, I gave my HDFC bank credit card and i got bill of amount Rs. 2146.75. Now i have received my credit cards bill statement and same amount has been debited in HDFC & SBI card accounts for the same. I have registerd the complaint at same centre but there is no respond. My complaint no. SD1115391 . Kindly do the needful. Regards, Amar Nath Mob no. [protected]

Dear Sir I purchased 50 Kg Tibar Rice under bill no C 9530 # 0388, 21.29.44 18 AUG 2014 from Shekhar Residency, BCM Heights, Bombay Hospital Indore MP. I requested the local staff to weigh the bag as many times it is seen the quantity mentioned does not match and I have experienced the same at Reliance Stores only. I was surprised when the local staff refused to weigh the same and asked me in case I want to purchase the same, it will not be weighed. This speaks of the callous attitude of your staff and this is not seen at any store that without weight items are being sold. Sent from BlackBerry® on Airtel

Despite given in advertisement in newspaper that discounts will be offered from 15th august on specified dairy products, I purchase Amul butter milk.Rather than discount of 12 percent being offered (as mentioned in newspaper and even in the bill), the discount was being added to the mrp and I was charged extra and looted by reliance fresh . Worst service offered by them.

Today on 21st August 2014, I had gone for purchases to the RF branch at Pottamal, Kozhikode (Calicut). I have been shopping at this branch for the last one year or more, ever since I shifted to this city from Delhi after retirement. ( That I am a regular customer will be shown by my Reliance One card records)
While I was selecting my items for purchase, an Assistant Manager came running to me stating that there had been a mistake in the payments made by me the last time I had shopped at the store. And a shop Assistant Meghana had lost some money as a result of this.
I remembered that during my earlier visit ( probably around15th August ) the machine wouldn't print the bill and the shop Assistant had verbally given me the total amount, received cash and returned the balance. In spite of mmy waiting for more than ten minutes, I had to leave without receiving the bill/receipt for payment. Knowing this I was willing to help clarify the matter, as I didn't want some poor employee to suffer.
The next half hour was sheer hell for me.
First the Assistant Manager showed me a photocopy of the old bill and claimed that the total bill was for Rs.1761 and I had paid only Rs.1002 and I must now pay Rs.761 more. I told him I remembered very well that I had paid Rs.2002 and that's why I got the balance.(I still do not know how this photocopy of the supposed receipt showed receipt of only Rs.1002). This matter was cleared as soon as lengthy procedure of looking at the camera shot for the day was done clearly showing that I has paid Rs.2002.
Now the next step was in fact what I was telling them that since no printed bill was provided ( not giving me a chance either to check the correctness or the amount) the mistake by the shop Assistant could have been in the cash she returned to me. This turned out to be the case.The shop Assistant and the Supervisor (a lady) who seems to be responsible for the monitoring of the machine were called. The Supervisor confirmed that a short of Rs.499 had been shown against that Shop Assisant, Meghana for that day. I paid Rs.500 to the shop assistant in the presence of the Supervisor, the Assistant Manager and another official who was not form the Branch, but an ALOP or holding some such designation,
My complaints are as follows:
1. Why no apology was given for not printing out the Bill on the earlier occasion, and why no copy was given to me now that it was subsequently printed ?
2. Why was the Assistant Manager prepare a false document, showing I had paid Rs.1002, and demanded Rs. 761 ? It is only because of the camera proof that the ALOP ( from outside the Branch) could confirm that I had actually paid Rs.2002
3. Could all this camera research have not been done earlier, and I an old man made to wait for more than half an hour after the shopping was done and finished.
4. And to add insult to injury, when I reached home, I found that I had been been overcharged for one item. Against a purchase of around 500 gms of Okra the bill showed that I had been charged for more thatn 1.540 Kgs. Will the Manager or Assistant Manager now look at the camera evidence to see how this has happenned ?
5.Earlier too there had been mistakes which had been minor and I did not bother to take it up. For instance in between when Britannia rusks were under promotion, there was 15 percent off if two packets were purchased but this was not given.
Will somebody take note of the functioning of this branch and see why such stupid mistakes are happening. Will I finally get an apology for their (staff's) inconsiderate behaviour, from someone responsible?

Search results: 1 matching "enzo matic"


Reliance fresh villivakkam chennai tamilnadu. Pincode-600049 (Complaint)


Ravindran vasu on aug 20, 2014


Non availability of enzo matic detergent powder regardingit is so pathetic that reliance enzo matic
Tough stain remover detergent powder with container 1kg+ 1 kg free is
Not available in the above said store for the past one month.
The store staff continously telling that it may available in two days
But yet to get the item. Whether the item may resume for sale or it was
Dropped in the selling commodity...

I even also lodged earlier complaint on yr email ID <[protected]@reliancefresh.info> on 10th Aug.14, reminder thereafter but no response. To recapitulate, I hold Reliance One card # [protected] and on a couple of times brought home bitter experience from yr store at Main Market, Subhash nagar, New Delhi-27. This time, on 9th Aug.14, while at counter produced both my Credit Card & Reliance-One card to generate cash memo. Unfortunately this counter's card machine was not functioning and the counter girl, turned to the next counter boy to generate cash memo (of Rs.753/17). Here also I produced both the cards but the boy though generated cash memo hastily but did not link the Reliance-One card. On questioning, he blamed on to that counter girl who failed to link Reliance-One card. I amazed to see both the staff were passing the blame on each other (for their failure to link Reliance-One card). In nut shell, I lost valuable points to my credit for the second time. If so desired, I may send the cash memo No.C9236 0019 S02059 R002 dtd.9/2/14. Obviously, lack of coordination & corporate courtesy. Pl mail back on <[protected]@yahoo.com> Rgds Subhash Wadhawan

I am extremely disappointed with your Reliance Fresh services and availability of stock.

There was a full page advertisement in the multimedia, this weekend with the HAPPY INDEPENDENCE DAY Offers.

It displayed an offer on McCain food, maggi, tomato sauce, etc .

There were a list of outlets mentioned at the bottom of the page where this offer was available. I was planning to buy many varieties of food.

From the day this advertisement got published, I and my wife are running pillar to post to grab this offer ON 15 AUGUST in the morning, but unfortunately the stock in not available to the store at PRASHANT VIHAR.

I register a complaint againt the same, afterwards, the manager Mr.NEERAJ([protected]) approached and asked to deliever the goods to the doorstep for which the list of goods needed is given to him for the delivery.

I kept calling them daily, personally visited them and the stock hadn't reached the stores. We were awaited for the delivery, for which we cant buy it from another store also.

This is highly disappointing and I am shocked to see this kind of services from a brand like Reliance.

A full page advertisement is put in a well known newspaper with an offer valid for 3 days and then the stock is not even available in market for customers to buy. Very poor supply chain management.

They have definitely lost a customer here, which in turn means a lot more customers lost thru' bad word of mouth spread through me. And they are not even aware how many more would have faced this inconvenience and haven't reported. These customers would have just switched to the competition without Reliance even knowing about it.

Thank you for delivering me this negative moment of truth.

Your ex-customer.
CHANDER PRAKASH
Reliance Card No. – [protected]
Mobile no. [protected]
Email me with a reply [protected]@rediffmail.com

Dear sir,
I have paid Rs.2342/- through my SBI ATM Card towards my purchases on 01.08.2014 at Reliancefresh hasthampatti(SALEM) and i get sms from my bank that Amount was detected the transaction no is[protected], but your Sales personnel was unable to get the print out of the payment slip and asked me Cash for Rs.2342/-i paid him then he assured me to refund the excess payment after checking the transactions and have noted my details. next week they ask my bank statement of my bank account and i give them. Till date i am unable get back my money even after several follow up to your Sales Team .they told me every time wait 2 days or 3 days or 1 week.

My Transaction details: C8712 #0253, Time:18:58:31 Date: 01.08.2014 Reliance Card No: [protected] Hope to get your kind co-operation in the resolving the issue. pls sir i badly need my money back.

I have paid Rs.1164/- through my Credit Card towards my purchases on 11.08.2014 at Reliancefresh Bistupur, but your Sales
personnel (Mr.Amit) was unable to get the print out of the payment slip and asked me Cash for Rs.1164/- and assured me to refund the excess payment after checking the transactions and have noted my details.
Till date i am unable get back my money even after several follow up to your Sales Team ( Mr Amit, Mr MAyank & Mr Yaman).

My Transaction details:
C8264, , #0081, Time:20:50:48 Date: 11.08.2014
Reliance Card No: [protected]

Hope to get your kind co-operation in the resolving the issue.
Rgds,
Sriparash Mohanty
[protected]
Jamshedpur

reliance fresh store in Barrackpore is just stealing in the name of giving offer, they gave us a leaflet telling that coca-cola, limca and other cold drinks will be available to 15-17 th august at reduced price, but they sell it all to a customer who bought all the drinks at bulk rate, i want to complain when we ask for drinks they told that the offer is not available, asking y they told that the order was valid for only 15 th august.

On 15th Aug 14, I visited Reliance Fresh Stroe located in M.P.M. Street, Perambur, Chennai - 600039 expecting to get offers as per their advertisement given in 15th Aug 14 Times Of India, Chennai edition but I was given a worst experience by their staff. The ad shown that a customer will get Rs.85/- worth of Magnum ice cream on a bill of Rs.249/-. I bought for Rs.572/- but was given only one ice cream. I asked the staff and they said they given only one ice cream for those who bought for Rs.5000/- !!! Please look at the attached ad and tell me the exact meaning of it. Another thing was about "3 Roses Dust Tea (500gm)". Newspaper ad says "save Rs.40/-" but in the bill they given only Rs.30/- !!! I tried to reach C. Pankaj on his mobile [protected] but either call goes on wait or nobody answers it despite several attempts. I don't know why Reliance Fresh wants to cheat customers like this by going against their own ad given in news paper !!??!!?? Any clues??? I observed that many customers were in surprise when they were given the same answer and do not know where to complain. I was in total surprise when I dialled in[protected] to lodge a complaint because the person (by name Kusum !!) told me that this toll free number is not meant for complaints but for just providing information only. But, when you look at the bottom of attached ad it clearly mentions that "contact customer care on toll free numbers: [protected]Airtel)" etc... Last but no least, the sales girls behavior was very worst when I started asking for clarification on discounts mentioned in newspaper ad !!! Can somebody please help me what is going on here? Please refer to the ad given on 15th Aug 14 Times of India, Chennai edition

I bought a pack of McCain frozen French fries from reliance fresh outlet in Nerul east near SBI colony about a week back. Manufacturing date on the pack is 21.03.2014 but when we fried there was a stench and the fries turned out to be rotten! The reliance fresh outlet has not been taking care of apropriate freezing norms due to which frozen foods go stale. I have not saved the bill of my purchase and now I cannot return the pack. It is a big setback on consumers confidence in buying such products from a reputed brand like reliance fresh. Extremely disappointed and won't be going back to this outlet.

Today ie 14/08/2014 i visit Reliance fresh Vidhyadhar Nagar Jaipur outlet Galaxy Star A-2, central Spine ph no. [protected]. I purchased 4 body deodrant Park Avenue but i cant understand the bill... when i ask to the counter person she said " bill m dekh lo samajh ajayega" the way she speak with me it was not upto the mark. I paid with my Sbi card when i got message in my mobile amount has been deduct Rs.553.50 from my card but actual amount was Rs. 552.50. I am trying to call so many times but number is not picking up. Can i register complaint to Consumer forum.

HI, I am purchasing goods from reliance fresh since last 5 years, however have faced subjected issue many times. This was escalated to respective person many time. But on 13th August 2014, when I checked my bill I got surprise, that the billing person has charged multiple charges (money) extra on one product which has an offer. MyTransaction ID:U01100MH1999PLC120563. I guess Antlia was built by Mukesh Ambani in crores of rupees which does not need small amount from customer like us. Regards/Altaf Khan [protected]

i am a regular customer from reliance fresh . My membership card no. is [protected].. Today i went to reliance fresh for grociery shopping ( reliance fresh - royepttha branch-chennai). From 6 cointers only 2counters open -- long que for bill -- they added the items which wr didnt purchased at all n gave bill as 2090 our orginal bill was 843 .. to refund our amt they are asking us to write a letter .. and moreover no superiorvisor in tat store .. n also the bill guys misbehaved with us ... i request th management to consisder my sitiuation n take necesseary action ... if tis goes on the reputation of reliance will go n u need to shut your stores ... so plz take action soon ...