Reliance Fresh Complaints & Reviews

In past 3 months we have been sold 3 products that were expired at Reliance Fresh. All the times, we were told that if a product that is manufactured & packed on 10th of a month and expires within 10 days of packaging then they are allowed to sell it on 20th of that month, which is not true. We inquired from Amul (have a SMS saved) who said that 10 days will include date of packaging and hence the product is considered expired on 19th of that month and NOT on 20th. Upon asking contact no. of cluster and area manager, the Store Manager talked in an abusive manner and said that even though they agreed it was a mistake on their part, they didn't care about consumer forums etc. In almost a threatening tone we were asked to leave the store and they immediately removed the expired products admitting thereby that we were correct. We not only feel cheated but almost life-threatened since they behaved and talked like goons. Request you to look into the matter as soon as possible.

I am a very regular buyer at reliance fresh branches in Bhubaneshwar and following are my negative experiences: 1. I lost my card and when I mentioned it in the counter the lady at the counter said, there was nothing I could do. But just after I paid and came out of the counter, i was told I could get a new card and transfer my balance from the old card to the new. 2. Last week I went to purchase a bread toaster and when I asked the salesperson to get it checked I was sent to the admin office. The manager there said it should be tested and asked one of his staff to do it and finally the staff refused to test it. So, of course i retunred without buying it. 3. Often the vegetables and fruits for sale are old, shrivelled, dry, and extremely poor quality 4. Yesterday, I went to the admin office of the largest outlet near the railway station and asked for the phone number of Reliance trends in Bhubaneshwar and I was told they didn't know the number 5. Often one has to go around looking for staff to weigh the veggies and fruits purchased because most of the times there's no bady at the weighing stations 6. The hindi/oriya movie songs played in some of the outlets are just too loud and customers conversations cant be heard properly I wonder whether the supposedly "world class" reliance industries really want to do business with any sense or semblance of quality or want to just run another business!

My father bought some products from Reliance Fresh and within 5 minutes of his coming back from the store which is just 5 mins from our house, I sent my maid back to the store because Frooti and a biscuit pack we already had. I asked her to get chips against this amount and even gave her more money to get more stuff. She also had the bill! The purchase was just 10 mins old! When the maid (can read and speak well) reached there with the bill and the prodcuts the guy at the counter Rajender Pandey misbehaved and abused her - just because she was a maid. The shift manager was called Mr. Mithlesh who also said don't take stuff without checking!The maid came back crying and when I asked her she told me all of this. I went back to the store with the maid to speak to the staff. They started misbehaving with me also. Specially the guard who had no business in between was really abnoxious and abusive- his name is Ajay Kumar Singh. Then, Mithlesh started giving me excuses. The best was when i was telling them all of this the so called manager came and asked me what the matter is. I told him and he said dont waste your time - the matter is sorted now! I told him this is not done and i will raise a complaint. He said please go and do what you want - my name is Sujeet Srivastav and take my employee ID also! If this is what a manager could say and do, not sure what the staff will follow.. no wonders all of them misbehave - because they see their manager doing it. The most disrespectful and abusive were the Manager and the Guard. If reliance does not do anything about this, I am going to file a complaint in the consumer courts.this is complete harassment of women! it is a mental torture! I need to know what action is being taken. It is for Seyyad Gaon branch of yours. Maybe they know no one at Reliance cares and nothing is going to happen to them!

Sir, I purchased some consuable from Reliance fresh, Gangaranchna complex KGPS compound nr RTO circle, Ahmedabad, Gujarat.On dated 1/7/2014 & bill amount was 248.22 . At the payment counter my BOI debit card was swipe by counter person, however she told that debit card payment failed so again she collected cash 248/00 at the counter. at the same time at the counter when I showed her sms for payment the debit card . In charge sales manager told me that I shall get back credit effect to my account and told me to wait for 15 days . I inquired at the reliance fresh on 23/7/2014. Sales manager again told me to inquire at my bank. So I made inquire at BOI new ranip branch .I was informed by bank manager that The Reliance Retail Ltd. collected payment by transaction no 54645592. So I request to return me back my bill amount some I paid in cash. PANKAJ D OZA MO;[protected] B/ 53 NARNARAYAN TENAMENT NEW RANIP CHENPUR ROAD, CHENPUR, AHMEDABAD, GUJARAT. Bill detail C1848 #0127 13;41;08 1 Jul 2014.

This mail is against misbehavior of your staff member lady guard name lucky and SLP team member Rajesh chauhan, i visited your reliance store on 24 july 2014 (Thursday) in the evening around 7 o'clock with my female office colleague, i bought one pet bottle of Pepsi and one face wash and we went out from reliance fresh, that guard lady call us back in store and start checking the beg of my colleague, she take out everything from the beg of my colleague in front of 3 male person, her tone was very rude she was reacting very aggressively, me and my colleague asked her whats wrong ? why she is checking like this then your SLP team member Mr Rajesh chauhan interpret and said tell me what is issue ? after listing everything he also start doing argument with me and with my female colleague in same rude tone and aggressively like that guard lady (Lucky), i asked them to call the manger they both dined that there is no manager available here, and mr, Chauhan SLP team member challenged me that go and complaint anywhere i will see you both of you... Respected manager i am your regular customer and also well educated person working as computer engineer with HP-COMPAQ global business park gurgaon, and i want to ask you that is this your customer service ? and what type of staff you hired ? Mr chauhan and lady guard lucky both reacting like uneducated people and fight and arguments with us in front of other customer, me and my colleague both feel very imbursement because of your staff misbehave, Regards Mukesh [protected]

Complaint Again Staff Misbehaviour Of Reliance Fresh DT Mega Mall Gurgaon
Dear Manager,

I want to compaint against your staff member mr rakesh chouhan and guard lady lucky, I visited your store 24 july (Thursday), and I purchased 2 times and went out... but the guard lady name lucky called me to asked to check the beg and that lady guard open my complete beg in front of 3 male people and checking like aggressively and talk to me very bad when I ask her to call manger one person mr chauhan interpreted and state doings argument and he also started insulting me with that lady guard... and mr chouhan challenge me in very rude tone... go n complaint against me to anyone and my name chouhan...

I want to ask you that is this your customers service ? I want action against both of then... you can call me I will be there... and I m going to laugh a case to court. ...

Regards
Swati
[protected]

This refers to your Arjun Nagar, Green park store.I purchased groceries on 22th july2014;the receipt details are:C2597, #0023, 15:33:59, 22july2014, S02609, R003.Today that is 24th july i went to your store to exchange Tur & Moong chilka dal.I was approached by Mr.Mukesh your salesman who told me the products could not be exchanged as he doesn't believe i bought them 2 days back and might have just bought it today.To this foolish reply of Mukesh i said when i have the receipt is that not sufficient that i have purchased it on the particular date what more proof is required and how can he say that i bought it today? Mukesh has kept the products with him as he was very busy to check them today and will check by cctv footage that i have not bought them today.Really is this the way you check when the product is bought then what is the use of your receipt?My complaint is that what more proof other than your store receipt is required for exchanging your product?I want the product to be exchanged immediately and proper interrogation on Mukesh and his careless behaviour by concerned persons ASAP.

Dear Sir / Madam, I would like to bring to your notice that the Reliance Fresh Store at Ujjain, Madhya Pradesh is the most pathetic and not a customer friendly store at all. They are the most illiterate and bad mannered people I have ever faced. During my last visit it has reached heights of patience as they lost my article at baggage counter and blamed me of telling lies. I hope you will take strong action against the concern people soon.

Dear Sirs, I am your regular customer. I have reliance fresh card (no. [protected] ) I want to make complaint of your shop at RATANADA, JODHPUR ( Rajasthan) On every visit, at the time of making payment, your staff pretends that they have no chiller coins in their tray, they insist us to buy any item for the coin value, many times they forcebily give chocolates to us for the coin value which we do not require. They are always ready to bite the customers when we ask them for chiller coins. Yesterday I purchased a few items costing around 345 rupees I gave him 500 rupee note, the boy asked me to give 5 rupee coin but I had no chiller coin with me.As usual, they insisted to buy any item of 5 rupee, however, I had to leave the goods purchased by me and moved without purchasing anything from the shop. The behaviour gave me physical and mental agony Even your store manager Mr. shyam singh Bhati not attended the phone when I tried to call him on his mobile number so many times. Please take action, and inform me accordingly, failing which shall compell me to complaint before the appropriate forum against your store indulged in Monopolistic and Restrictive Trade Practice Yours faithfully, Kishore chouhan advocate kishor.[protected]@rediffmail.com Mo. no. [protected]

Dear Sir I am very old customer of your reliance fresh, I have opted few Items, since the offers were displayed on the same at your East Vinod Nagar outlet. When I reached the Billing counter. Your Manager said that same could not be given and for display only they have placed the item, since they cannot keep the place empty, and ask me to do whatever I want to. You may note my bill no C6167 #279 dt 08.07.2014, I had purchased the goods in view of 1499/- offer. Please refer the photographs taken at the display racks. Waiting for response. Shalabh Saxena [protected] The Hindu (National Newspaper) 3rd Floor PTI Building Parliament Street New Delhi - 110001

Dear Sir/Madam,
I have been shopping with you for over 5 years or so now. I mostly shop once or twice a month at the Reliance Mart situated at the basement of Lakecity Mall, Udaipur, Rajasthan, India
Very humbly this is to state that whenever I ask for a home delivery it is never delivered the same day & sometimes 2-3 days later. The store manager's & the staff's explanation for it is mostly that the delivery staff has gone for a leave. The manager's way of talking is also not congenial. Please do the needful for amending the same ASAP.

Thanks & Regards,
Siddharth Soni
[protected]

Dear Sir / Madam, I would like to bring to your notice that the Reliance Fresh Store at the below mentioned address is the most pathetic and not a customer friendly store at all. I have been living in this Area since 2009. and never did i get a chance toclear my bill with in half an hour and most importantly the AC never works.Every time i buy milk from the store, it is stale and cannot be used. Today morning, it has reached heights of patience where i spent more than 1.5 hrs at the store and waited in queue for my turn(please understand i am a senior citizen of 67yrs age) and finally my turn comes and when i handover my Reliance One card ([protected]) for points to be en cashed as my bill amount was Rs.1440/-, they say its not possible to redeem then. When asked why they say the points have to be checked in another machine and its not possible. To be noted is that the entire store had just one billing executive doing the billing while there's such along queue of at-least 20 people waiting for billing. There is no courtesy towards a senior citizen who's been standing in queue for so long and spoiling my 2 hours time on Sunday morning. They have no right to do that in any case. I have always wanted to write to you about this specific store for long but didnt really notice that there are many others who face lots of issues. Most of the time the billing persons or customer care people are seen talking to each other or cracking jokes than helping the customers. A sincere request is either shut the store or provide the services with genuineness and customer care as your criteria. Store Location:Reliance Fresh Opp. Ramnagar Busstop, Bazaar Road, Madipakkam, Chennai-600091

Dear sir, I would like to bring your kind notice that I had been to one of the Reliance fresh outlet at Avadi, Chennai on 08.07.2014 and purchased some food items . Amount of billing was Rs 748 An of reliance fresh personal swiped my Debit card no.51962******23763 three times. When I checked my account the amount was debited / charged three times. I complained to reliance fresh manager about this debit of the above amount from my account three times and also shown him the SMS showing debit messages. The manager during the evening shift of that outlet namely Mr. Kesevan who assured me of return of the Amount after he contacts the head office. But unfortunately the amount is not returned to my account . So you are warned to take necessary steps to return my amount at an early date without making any delay as already a week has been passed which was not expected. Bharat B Mehta Mobile no-[protected]

Today, and before also it has happened at Reliance Fresh, opp. Swati CoOp Housing Society as well as near Vijay x roads, Ahmedabad (phone no.[protected])with customers that when we enter into the premises the sticker on articles mention one price and when we visit cash counter the pricing is more and on enquiry the staff acts rudely that whether we want the article or not answer in one word. Same thing happened today also. 1st let me inform you that my CIN No. U0110MH1999PLC120563 and today's Cash Memo is at 10.04.35 dated 12th July 2014 in which beans cow pe Ahmedabad is charged at Rs.65/- p kg whereas on entering we enquired it's rate and were told Rs.35/ p kg. so also musk melon on entering the store we found price tag of Rs.20 per kg and on cash counter we were asked to pay Rs.38 per kg and on enquiry staff rudely acted and took away both the items stating if we wanted them we shall have to pay as per the bill price and not as per the price tag mentioned in front of the articles and hence you can see for yourself the price mentioned of beans cow as Rs.65/ p kg, Sir if you have the time just visit on any month ending date, goods nearing expiry dates are sold to shopkeepers at throw away prices and goods are lifted by shopkeepers who come ( with prior information of outlets' staffs) with gunny bags and are helped lifting those heavy bags by your security persons to their vehicles..
Also when asked to talk to the manager in charge of the outlet we were told that he is not present and hence if we wanted to complain we will have to go online to complain no complaint register is available.

A Reliance Fresh located at vidyadhar nagar, centre spine, jaipur..bad service and opening time as per their statement is 07:30 am but many time i go there and have to wait for 8:00 or 8:15 am .they do partiality as they allow their known person before shedule time and i have to wait for 30 minutes after 07:30 am.rude behaviour of guards

Dear Reliance Fresh, This is the recursive mistake what Reliance Fresh, Bangalore - Jai Bharat Nagar branch does. I believe it must be happening at all stores. Everytime I have to check my bill to see at least one product is over charged on MRP. For instance, few weeks back I bought a snacks pack of Rs. 15 I was charged 20, when asked the manager, instead of correcting the bill, he asked me to pick something of Rs5. Next, I bought some instant upma packet, they over charged Rs10 this time, when asked, they said take something of Rs 10. So, the solution is to mistake in the bill and correct it by selling another product, that too if I notice my bill!??? For, 5-10 Rs I can manage to pick, what if I am buying more things? Yesterday itself, they charged me Rs 45 for oats upma, where as the packet price is Rs. 40? I am talking about here only person, like me there must be 100-1000 of people buying from Reliance Fresh. Can you imagine the margin of loss to common people and profit to your organization? Also, store management is very poor. Come on we are in the world of hygienic level. The vegetables and fruit section literally looks like road side stores. On Milk and Curd packets we see dirty wet hand marks. The employees should maintain, that much cleanliness at least!, They should either wash hands or use some gloves before keeping such things? Finally, most of the employees working for the store are absolutely Rude. Even I worked in Super Market at some point, I know it is hard work, but being rude is not a solution. Please take care of these points, I am also going to write the same email to [protected]@ril.com as advised by their Toll Free number agent. Best regards, Vijay

I purchased some consumables from: 'Reliance Fresh, Reliance Retail Limited, Shriji Complex, B/H Bhulkabhavan School, Adajan, Surat-395009, Gujarat' on dt.19/06/2014 & bill amount was Rs.181/40. At the payment counter, my HDFC visa card was swiped twice by counter-person however he told that credit card payment (two times) failed so again he collected cash Rs.181/- (40 paise rounding off). At the counter when I showed him two sms of payment through visa card, he told me that I shall get back credit effect to visa account of twice payment. When I made inquiry at customer care centre of HDFC visa card after a week, I was informed that Reliance Retail Limited had collected payment for both the transactions. so I request to return me back two times of bill amount since I paid in cash. SUNIL R. KAPADIA (MOB:[protected] 33, AKSHARDHAM SOCIETY, GANGESHWAR MAHADEV TEMPLE ROAD, ADAJAN, SURAT-395009, GUJARAT. BILL DETAILS: C1018 #0096 14:15:37 19JUN2014 S02781 R001 BAL.DUE RS.181/40

The lady at the first counter of reliance fresh vazhakala branch, kochi behaved very rudely to us and crushed the springs onions. We wanted springs onions where just a few was available. We took that and proceeded to the counter where she said I cannot take it and crushed same. We asked her to charge for it and s ge charged the price of a bundle of spring onion. Very rude behavior. Being a regular customer of that branch. We were very disappointed.

Reference: Cash memo CIN No U01100MH1999PLC120563 dated 26 June 2014. I have purchased some vegetables on 26 June 2014 which included French Beans also. The price of French beans was not displayed anywhere. On bringing the items home I just went through the bill and to my surprise I have noticed that the price charged was Rs 180/ Kg. The same day it was mentioned in Times of India that the prices of fruits & vegetables are likely to go up in the Monsoon. A comparison was also indicated. French beans which is sold at Rs 45 may sore up to Rs.80-to 85. We depend upon your retail shops not for paying such an exorbitant price. I have brought this to the attention of the manager and he was also surprised to learn that the price in the system was 180/-. He told me to give a written complaint and he would look into this issue. Retail shop: at Mangala Tower, Sector 15 CBD, Navi Mumbai. Complaint placed by: A.Y.RAJAN, Mahavir Rachna, Sector 15 CBD, Navi Mumbai, Tel: [protected]. Looking forward to hear from the authorities a plausible answer.

Dear sirs,
On 22nd june 2014, i have purchased rice bag etc., bill to the tune of rs.2980/- from reliance fresh muralinagar br visakhapatnam a.P. But they eronously debited to my credit card double the amount i.E.6000/- approx. For many times i enquired about my refund, they didnot give proper answer. Till date i have not receivedthe excess amount which is debited to my credit card account from reliance fresh.

I request you sir please interfere in this matter and settle the issue as early as possbile.

Kindly do the needfull