Reliance Fresh Complaints & Reviews

Today I had a very bad experience at Reliance Fresh, Madhuban Chowk branch near Laxmi Nagar. They sold us a torn packet of wheat flour at a lower price without informing us about the bad condition of the product. When we asked them to exchange the item they refused to do and misbehaved with us. They were talking on phone while billing. This kind of behavior and sale of such items is just not acceptable. Kindly look into it and take the actions as soon as possible.

Hi
I do regular purchase from Reliance Fresh. I have noticed many times that good offer products are bulkly purchased by retailers from reliance fresh with help of staff. And indivdual customer dont get benefit of discount and offers bcoz there is no stock available. They buy available full stock and sale on MRP in their shop. Is it ok ?
I thnik it should not allowed .... Billing shud not allow for a particular offered item for more than 5 piece...

On 13-8-13,I visited Reliance fresh store in Nacahram in the evening.When I parked my two wheeler in the parking place which was fully vacant,the security person came and shouted me to park the vehicle in the other place.When I entered he was not there in the gate.Then I told him that he would have told me the same when I enter the gate.He argued with me in a rash manner.I am a central govt.officer retired recently.His way of behavior hurt me very much and told him that I would a complaint.Even then he carelessly replied me that he won't care and do what ever I like.I do not expect this type of treatment to the customer from such a renowned company.I request you to take necessary action against such head strong person with whose attitude the reputation of the company may be spoiled.

Thanking you,

Regards,

V.N.Rao

The store manager is some Mr. Akhilesh Mathur who is never avaliable on the shop.
These guys go not have net bags/ recyclable plastic bags for take the vegetables and expect people to carry them in hand.
Even if you are ready to pay the amount, they do not have varry bags...
The staff is so rude that even the sabje mandi guys are better than these ppl.
I wont be surprised if some day people break this store..!!

My self Sasidhar , am a regular customer of reliance fresh.Location is Gachibowli Indira nagar reliance fresh.
The Defaulter Name: Raghava
Subject. : Showing Descrimination between the customers
& Rude behaviour

The person Raghava is cheating & looting the reliance fresh by way of selling the vegetables at cheaper rates. The team of Raghava themselves destroy the goods and sold at a cheaper rates. The lowest rates applicable only to those daily sending BIRYANI packets & Liquor to Raggava & others.
Daily they are arguing with outsiders and creates the nonsense infront of your shop. We people are busy in our corporate , at the mall daily newsence is a Big headache


Please take proper action . Otherwise I will directly contact the higher officials on showing this mail



Regards,
Sasidhar reddy CA
Siva Kumar MCA

Open your new retail shop in Omex Mall, Agra. I went shopping with my Family on date 24 July 2013. We purchased many products but the rate of some products more than offer price. On whose information we complained at the cash counter. Cashier said that must have changed the scheme/offer. Complainant said return the product and request to return amount. Cashier/officers rejected calls to return the amount and he says that we would not return the amount. So whatever amount you can afford it buy the product, Get as close to the rate of the product is our house. So I never had to buy any product. But he did not consider to cashier/officers. And I had to take the Product. I had thought that the company goodwill is very good. But the behavior of Company staff and the company's attitude to cheat, the complainant is very sad and upset. I therefore request that having check this incident with the complainant, He was pleased to relieve the discomfort and by you all check and awareness about the complainant's favor. Otherwise complainant will go to consumer court.

On the day Wednesday, 24th July 2013 at evening 4:30 I purchased certain item at the store with billing amount 743.25. For the payment I handed over Rs. 1000/- cash and Rs. 4/- change. While I was placing items in my bag the person at the counter told me that he is not having 1 Rs. change and handed over my bill to me. I was still placing items in my bag and forgot completely to ask him for my change. After 10-15 minutes when I reached home I realized my mistake and went back to store with bill. Not entertained properly, the staff did verification ,don't know how, and told me that I was given my cash back. I am dead sure that I wasn't given anything beside my bill receipt. This is not about the money but the kind of treatment you get at store.
The staff at this particular point is also rude which I can tell from many incidents in the past. Not helping with identifying location of items,refusing change even if they have it in the tray and always carrying out maintenance work causing trouble to the customers. The people mostly bear with their behavior as no one wants to get into argument which will be causing irritation only.

this a complaint about reliance fresh at main road majlis park adarsh nagar . its a complaint about difference in tag rates and actual rates . it happens three times with me that looking at tag rate at rack i purchase the thing and when i look at bill rates were more than tag . when i complaint to store manager he does not respond appropriately,beside this the fellow at billing computer was ruse in behaviour and was not cooperating with customers.

myself yatin bansal .today i want to reliance fresh regarding shopping in sector 17 huda market gurgaon.there i saw one staff member is making a insurance and i ask him regarding this because my insurance is expired .i said to him renew my insurance and what amount you will take he said that i will 500 rs per insurance.i said ok when he made it it is a fake insurance and i gave him 500 rs .When i checked it it is not original.when i asked him he said that it is fake and i take his snaps in reliance fresh .Now i am going in media and i show all this.

Since last two weeks, I have been visiting Reliance Fresh in Barrackpore at Mangal Pandey sarany to get a membership card. Every time I visit I am told to come the next day, the non-professional attitude of the staff is really surprising. I have travelled to cities like London, New York, Paris, etc. but I have never ever seen such callous attitude.

The reliance fresh store at C.G.Road, Ahmedabad claims that it's timings are 7am-10pm but it never opens on time.Today also many of the customers waited in the morning (around 7.30 am) only to be told rudely by one of the employee's that they will take more time.So we left for another store to buy goods.But It's really surprising to see that in today's era,how can somebody have such a lax attitude?

Moreover the store isnt cleaned properly and stinks most of the time.Employees too, talk to people very rudely ,many a times.Hence it's my sincere request to pls. look into the matter on an urgent basis.

Hi,
Reliance fresh has charged twice for single purchase Transaction on 31 May 2013. Though I have informed next day 1 June 2013 but have not got anything back. they promised it would be back to my account by 3rd June 2013.

Though I entered my password during transaction only once, I do not know how they made it for second time. Teller swiped the card number of times as she claimed it was not working.

Details are as follows:-
POS [protected] RELIANCE FRESH.
Date - 31 May 2013
Ref Number of payment[protected] Amt- 285.87
Ref Number of payment[protected] Amt- 285.87

I contact and visited store but it doid not help. I think I have wasted my Time values more than the amount. That's why finally writing this.
Regards
Sachin

Sir,
I would like to bring in light the pathetic customer service and unwarranted misbehaviour of staff at Reliance staff. All I requested is to just change Papaya wth sme other item but it became a awful incident. It was almost the simlar situation like how Gandhi ji faced at South Africa by being thrown out of Train inspite of taking train ticket. I am really worried by such rude behaviour of our own Indian citizen just for an Papaya.

I really can now sense the ill treatment all citizens may face by such big corporate FDI companies in years to come.
I feel you would be in a better position to figure out what it takes to be pushed out of an shop wth such humilation and treatment. So I leave it upto you to calculate the damage to ones trust & feeling. I infact went there to buy as I am regular customer to it and had faith in the brand and services of Reliance Fresh but it has been shatered by an rude staff.

It was not just rude & arrogant behaviour but Manager acted like Rowdy & Gunda by threatning me. They are also openly cheating by not giving change of money. So you please calculate the damage caused to an normal man wth such attitude and behaviour.

I feel like complainting even in newspaper but as usual will hav less impact than social websites.

I urge all of you to make it a big campaign against such bad rude rowdy treatment by staff of such big corporate houses.

Let them knw that it is because of normal buyers that companies are into existence.

I have no personal grudges wth company otherwise I wouldn't even have gone into it but I had some faith & belief that I would get a better price for my purchases but It was a nightmare for me. I am left wth no option as to adress this problem to all necessary agencies and forum.

myself isharpal kaur purchased goods from reliance fresh sec 22 chandigarh they deducted amount twice from my card of icici bank i took in return from them after calling police in starting they abused me not giving in return.i am not complaining for 554 but wnt to disclose tht how many ppl in a day cheated by them nd i[censored] total amount then it can make a difference its my one day salary they stolen. help me so poor ppl wont get cheated by these reputated frauds

I went to Reliance Fresh store in Madeenaguda, Hyderabad today to buy the Raw Peanuts in loose. The weighing machine inside the market showed the weight as 500grams, and I decided to move on to pay for it.

Did I tell you that this store is probably the worst operated store I had ever seen. All the items are on the floor, no place to even walk, all the items were just dumped... to me it looked more of a warehouse, not a store.

Anyways, after waiting for at least 15 minutes in the line at the billing counter, I am surprised to see I am overcharged than what I was expecting. This billing counter shows 564 grams, against 500 grams of the other machine. When I had asked them about the difference, the person at the counter was so irresponsible and just showed that the weight is 564 grams, and he doesn't care what the other machine shows.

When I raised it as an issue, his supervisor came up and mentioned that there is a difference of approx 60 grams between two machines, but didn't say which machine is correct, until I asked him for the third time. He claimed that billing counter machine shows the correct weight. By the way, though the peanuts were already in a plastic cover, they put them in a plastic basket to weigh them, and they claimed that plastic basket weight doesn't count.

When I asked him to prove it to me, he emptied the basket (removed my peanuts cover) and tried to show that the indicator shows 'ZERO'. You know what, the indicator doesn't work. Then he tried to show me his screen, where I clearly see 59 grams of weight, against him claim of ZERO grams when the basket is empty.

On my question about the weight difference, the supervisor simply asked his subordinate to return my entire money (not willing to give any explanation for their wrong doing) and took the peanuts cover from me.

Listen guys... Reliance Fresh is cheating customers with incorrect weighing machines, not sure how many other cheating techniques they use.

I had purchased few items including Paneer from RELIANCE FRESH, Govindaprasad, Cuttack Road, Bhubaneswar for Rs 555.96 on 14th Apr, 2013. Next it was found that the
1> PANEER was totally rotten and when approached tham it was replaced with some other item of same value.
2>There was double deduction of Rs 555.96 against my credit card.

It was brought to the notice of Mr Pratyush and assured that it will be refunded within 2 days. Since that four times met him and talking to him on daily basis. Every time he is assuring me that it will be refunded within next 24 hours, but till today that after 15 days also additional amount deducted thru my credit card is not refunded.

ICICI Bank has confirmed that RELIANCE FRESH has already claimed twice against single transaction, which establishes their deliberate and intentional snatching away money in a smart and professional manner.

RELIANCE FRESH should penalised heavily so that same is not repeated in FUTURE.

R K BARMAN
BHUBANESWAR
[protected]
[protected]@hpcl.co.in

Good Morning, on 16/03/2013 We have purchased some house hold items in Reliance Fresh outlet in Rajahmundry. We paid the bill of Rs.1691/- through our credit card no.[protected] through PO'S Machine, but they told that transaction was failed and again later we paid through our debit card which is a successful transaction.On the same day night around 1'O clock means 17/03/2013 we received a message that transaction of Rs1691/- paid through credit card was successful in Reliance Fresh Outlet and the amount was debited to our credit card account by showing memo debit on 17/03/2013 at Reliance Fresh. Next day we approached the outlet and they told that they didn't get any difference regarding this amount.We called to sbi credit card customer care also but still the amount of Rs.1691/- is in outstanding position. Please Resolve the complaint soon

Thank you
With Regards
Pratyush kumar, phone no.[protected].

Myself Preet Mohinder Singh, 32, New Green field, Majitha Road, Amritsar Contact No. is +91-[protected],


I am regular customer of Reliance Fresh Store at Majitha Road, Amritsar My complaint is that displayed rates do not match with the billing counter rates & nobody is ready to sstisfy the customer, Kindly look at this matter.............

i prasad frm jamnagar gujarat have got a kenstar 25 ltr geyser frm reliance fresh jamnagar on 24 nov 2012, wen i asked the store people regarding warranty card at the time of purchase thy replied sayng t cums inside the package, bt wen i looked for t at home, cudnt find t, wen i got bck to thm thy never looked in to the matter, i have gone many times on ths matter bt no use, evn called kenstar people, thy said thy cnt help. cn sum1 solve the matter plz

Dear Sir,

I would like to inform you that on dated 3 march 2013 i have purchased some goods from Reliance Fresh, Sec-13, Kharghar, Navi Mumbai, Since 20:01:55 (Time) and for the same i have given my Debit Card for Payment with IDBI Bank master card/Debit card, card No: [protected] but after detected the payment counter person is saying that this card have no balance give your another card then on his request i have provided my ICICI bank debit card for payment. After leave the Reliance fresh i got 2 sms, 1st from IDBI bank and 2nd from ICICI bank that amount has Debited from :Reliance fresh as they have debited same billed amount from my both debit Card (IDBI & ICICI Bank) Then i have called to store manager Mr. Sanjay Pandey to logged the complain but he is saying that within 24 H your problem will solved..after 24 when i got no response then visited to Reliance fresh to logged the complain and any how after a lots of discussion he logged the complain as he was saying it's not possible. I have Reliance Fresh Cash Invoice Copy and my Both Banks Statement, please find.

So, request to you please do the needful to refund my amount and take a necessary action against Reliance Fresh.

Thanking You !

Ved Prakash Mishra
[protected]
vpm.[protected]@gmail.com