Reliance Fresh Complaints & Reviews

Dear Sir

This is with regard to the food items stored in Reliane fresh located at No 1, Natesan Nagar, Kaliamman Koil Street, Virugambakkam, Chennai - 600092 .

I was exremely shocked to see that one entire shelf which had bakery products (bread varieties ) were spoilt . there were about 25 loaves of bread which were very very stale with green and white patches of fungi on the bread. I could not believe my eyes , the store manager had not removed stale bread from the shelves after the shelf life of products.

After i yelled for about half an hour for the Store Manager ( his name is S Balaji) came slowly but without any apologetic look or even a word of apology from his mouth for being so late

I cant imagine what a store manager would do other than take care of the stores and its products. Many diary products were also stale. for all the prices they charge, there is no Air condition or even a fan for the dungeon like stores. the local stores are much better than these so called super markets . they neither have the facility to cater to the customers nor are interested to earn their pay. they enjoy doing nothing at the expense of their bosses who never visit such stores.

can someone look into this before the supermarkets/stores make the people their guinea pig for earning money?

thanks


if this condition persists in Reliance fresh

I am a regular customer of reliance fresh. I with my family regularly visit reliance fresh in Ranchi (Bahu Bazar, Morabadi, Lalpur). Today on 26 Sep 2012 I with my friend and family went to Kanke Road Ranchi reliance fresh at 1945 hrs. At the billing counter staff misbehaved with me and my family. I reported this matter to Asst Sales Manager Mr Pankaj Kumar Singh who stated that go and complaint anyone and anywhere. Then after security incharge came. The matter was informed to him. He many times went to Mr Pankaj but he refuses to come. We came back without purchasing. This type of behavior from staff of reliance fresh is unacceptable. I and my family have started thinking of alternative to reliance fresh as we are not going to reliance fresh in future. Also my friend have suggested to file a complaint in police about this and to disclose this matter to mass media but I myself is not going to take any step till 28 Sep 2012 and wait for the reliance fresh action. Then any action will be taken.

I purchased from Reliance Fresh Store House No 24 , Shiv Mandir Road Opp Bala Sati Mata Govt Hosp Jodhpur Shakti Bhog Premium Gold Basmati Rice Lot No DEA-10512 Packed on 05/05/2012 on 24th Sep 2012 vide cash memo number C 1004 #0109 . On opening the packet it was full of black insects . This is something I do not expect from Reliance Fresh store or Shakti Bhog an ISO 9001:2008 & HACCP certified company.
Dr Sudhir Mansingh

My son 15 year old went to buy some product at Reliance Fresh situated at Indore (South Tukoganj). He did not found required product so he was about to leave shop. But he was caught at exit door and searched thoroughly shirts/Trouser. He feel very bad but allowed. After feed back i called back to reliance for justification but no answer. It happened again on 5 days back. And as always nothing was found in his all pockets Then i went straight to shop on 23rd Sep and meet Mr Mukesh a junior officer. And i was shocked to know the guideline from his superior.
1) Reliance believe that those young customer are thieve and 90% chocolate are taken by them.
We like many other parents are depend on our children for purchasing daily usage things from nearby shop preferably Reliance Fresh. These youngsters belong to very good family back ground more then Reliance own staff. One question to Reliance
1) On what value you are working on. I have never experience such behavior in India and abroad.
2) How much self respect is hurt of those youngsters
3) How will you check girls with male guard , if you have this policy , since girls are more fond of chocolate then boys.
4) Here i want to give message to even Mr Mukesh Ambani that Reliance has just opposite image then TATA , if you do not care to young generation then you must know where are you going

Hi Reliance Fresh Customer Care,

I am working in one of the leading MNC and I like to bring your kind notice that reputed organization like Reliance Fresh is surprising to find that there is worthless and non-cooperative attending staff in your Store at Madipakkam, Chennai (Tamil Nadu). When I was in search of many items and there was neither supervisory staff nor the sales boys to cleaner my query. I reached a girl who is...

From reliance fresh , I have purchased a Amul kool Lasse on 12/9/2012 at 20:59:18 from #0391 , S02122 R003 which was Manufactured on 16/5/2012, Batch No. L3 SAP/1371 05:11:57. After Purchasing the Item I found they have the habbit of selling old stock item like Nestle Cerelac, Kellogs.I request them to not to sell these old stocks.
Please take action in this matter to safeguard our people before occuring any tragedy.


From,
Mr. N.K ARORA,
[protected]

Sir/Madam

A few months ago there were 3 to 4 outlets selling fresh fruits and vegetables in Khanda Colony. The first one was Foodland which closed down 5 years back. Then there was More and Spinach which closed down last year. Then came Sahakari Bhandar which was doing very well and then closed down suddenly on 4th September 2011. The fruits and vegetables sold in these malls were at very cheap prices and very fresh and of good quality. This was due to the fact that these were procured directly from the farmers. But now since the last one year, the residents are forced to purchase from the retailers who charge a ransom for the vegetables and fruits. They fear no one and there are no CIDCO vans doing the rounds to curb this practice of illegal prices.

It is a humble request to Sahakari Bhandar or any other mall to kindly reopen the outlet exclusively for fruits and vegetables.The prices at DMart for vegetables are very high as sold by AP Mani and have to be reduced. The authorities are requested to conduct raids and trigger a reduction in the prices of fruits and vegetables

Sir,
I have purchased home [protected]@Reliance super /Reliance fresh ltd Nellore-A.P.Ponds white beauty-25g:Price on pack is Rs69/- but collected from me Rs80/- vide cash memo no:c1521,#0151,on[protected].Pl z do justice .I here with attach bill for kind verification.
Thanking you sir
Yours Faithfully
S.Chakradhar
[protected]

I had purchased items from reliance fresh Linited, Sangath Mall, Opposite Degree Engineering Collague, Sabarmati, Gandhinagar Highway Ahmedabad Gujarat on 16Th July 2012 for Rs. 567.93. My Credit card of ICICI was swiped but was informed that it is not working so I paid the amount in cash. Later when I received the statement of my credit card I found that the amount had been debited from my account and credited to M/s Reliance Fresh Ltd.
Subsequently I approached the Reliance fresh outlet and lodged my complaint which was acknowledged by them and forwarded in there system against complaint no [protected]. They had assured that the amount will be refunded back in 10 days but even after 1 month my amount has not been returned back.
Kindly help me in resolving the issue.
Thanking you

Yours Truely

Sandeep Rawat
Mob: [protected], [protected]

I had brought 4 litre milk from Reliance Fresh store,Peeragarhi and chhach was free with purchase of every one litre milk but they charged extra rupees for it.When I contacted in the sore on same day they said we will adjust the amount.
When I went there next day the manager refused to adjust the bill.I also lodge a complaint in complaint book at page no.59 on 17/AUG/2012.Kindly look into the matter.
Bill No. C1687 #0007 S02359
RELIANCE CARD NO. [protected]
Time07:29:55
16AUG2012
SANJAY MITTAL
Address A-1/62 B Janta Flats,
Paschim vihar,
New Delhi-63
[protected] , [protected]

Today i along with my family went to reliance fresh Store located near our home and we have seen some news papers advertisement for some products and we also confirm the smae at the store also but when we bought the two items we find that the prise in bill is differeant from what it has been displayed after we approched the store incharge at that time one Mr.Davesh Tripathi [protected] and he denied that the prise is same what it has been displyed and even refused to remove the prise tage and he also refuse to take back the items since it has been billed and tell us that he will not do anything and if we are unsatisfied that not to come back in the store. if this the attitute of the reliance we can think how this will do . at one hand it is giving big big ads in news papers that it has a prise challance and on the other hand this is the attitute of their employees. i request that although i also want to make complain to company management but dont get to whome we can contact.

Jagdish

An Advertisement was released in Delhi times on 10 August by Reliance Fresh offering great deals and discounts. One of them was [protected]@Rs 39. On visiting the store I found out that most of the stuff mentioned in the advertisement was "out of stock" at 9 in the morning. I visited 2 stores in my locality. It was just a ruse by the company to attract customers. Reliance fresh is just crap.

I am S.Ashok Kumar.My contact number is[protected].My card number is [protected].Yesterday I had purchased many grocery items from reliance fresh(213-A,B,C,Kamaraj Salai,Madurai-625009).The officials there said that they would deliver at home on yesterday evening[protected] and I insisted them that it was urgent.Still today I had not got those items and if we call to the number on the bill[protected] there is no response and today we had to get all those grocery items again in the locality.I request higher officials to look into this and do the necessary.

eliance fresh retail store at b2/2ashok vihar p;hase 2 delhi
the assistant store manager mr pawan in alliance with the store guard mr anil kumar singh and cashier mr lalit closes the store before the scheduled closure time of the store i.e. 9.30 pm as a matter of routine. today i, alongwith my wife reached the store at 9.16 pm and to my utter shock the store was flosed the shutter was down. on my enquiry with the guard on duty mr anil singh, he rudely replied that already the time was beyond 9.30 pm . in the mean time cashier mr lalit standing beside alleged that i had tampered with my watch timing and was showing wrong time. on my insistence mr pawan the asst store manager on duty was summoned who much more rude in his behaviour. he not only insulted me and my wife but also claimed nothing will happen to them even if i complained to anywhere. however, on my lot of persuation i was allowed entry to the store for shopping. to my further shock, the time on the bill no.0128 generated by the cashier with id c3456 showed time as 21.28.15. which was contrary to the claim of the asst store manager mr pawan that they closed the store as per the system watch.
this kind of arrogant misbehave by the staff goes miles in tarnishing the image of the store as well as that of RELIANCE.

i want that appropriate disciplinary action must be taken against the above mentioned erring staff who not only derelicted from their lawful duty butalso damaged the dignity of the responsible and respectable citizens of the country.
vinod bakshi

it is really surprising that reliance fresh has not thought of opening a branch of reliance fresh in Madhapur area, which is a majo IT hub in hydeabad. there was one in kondapur which is about 4 to 5 kms from Madhapur, but still Reliance fans like me used to visit the store overlooking the distance, but it's almost 3-4 months since the Kondapur store got burnt becase of short circuit and people like me are effeccted to thr maximum.

There is only one Ratna super bazar in Madhapur area and inspite of his sky rocketing rates of vegetables and fruits his is flourishing , bcoz there is no other choice to people living in Madhapur.

Since the past one and half year I am trying to convey to the Reliance Fresh stores the idea of opening a branch in Madhapur, but am not knowing how?

Please, the above grievience may be conveyed tothe concerned and needful done.

i have been purchased 3 items. reliance select rajma chitra, shakti bog daliya 400gms & special wheat atta 30kgs . In that items related to shakti bog daliya its MRP is 20RS but he charge 22RS in our"s bill . so i would complaint against your RELAINCE FRESH MALL, MAHESH NAGAR, AMBALA CANT HARYANA .for this mistake of your staff i would talk to his ASM of this mall.He is saying that u will do anything aganist company . he is saying wht i m do .
I HAVE COMPUTERISED BILL OF THIS PURCHASING SO PLZ I REQUEST TO TAKE ACTION

SUSHANT CHADHA
AMBALA CANTT

1. The Reliance Fresh ( !!) in Konankunte near Soudamini Kalyana Mantapa, Bangalore sells expired food which is packed. The packet had Reliance's name on it and expiry date mentioned in future ! But when opened the grains were spoilt and soft. This was supposed to be eaten by a child but Thank God we realised before consuming. When we went back to the store and asked for manager, the staff did not respond properly - there was a poorly dressed ill mannered man who finally said I am the manager and said that he could not do anyting about it.

2. One more incident at same store - There were many customers waiting in the queue in one of the counters (as it less counters - though I see staff wandering about in the stores doing nothing) and this girl at the counter took 30 mins to realise that the billing machine she was trying to operate was not working . And she shouted at the customers in this line to move to the next queue where there atleast 10 other customer already in the queue with full shopping bags waiting to be billed as the girl there was slow in billing. We had already waited half an hour expecting that our turn would come soon. She treated us were badly and said that I can complain against reliance if I wanted to, as this stores has less staff and poor machines. (staff saying this to customer ! ) . There was another male staff who shouted at me not considering that he is speaking to a lady and told me not to speak further. The girl continued to curse ( !) me in front of other customers. I really could not wait in the queue for so long as I was unwell and also had to pick up my child . However both these staff did not seem educated.

No value for Customer's time and money !! No respect for ladies !!! But dont yout think I need to get a compensation for this as a grieved customer.

I am punithan basically from new delhi studying masters in law here in belgaum karnataka. last night a watchman abused me very badly stating that its not the time to shop here and the time was 9:40 pm.. There were few more customers who were also shopping out there dont know why he abused me only and the manager also supported that watchman. I felt so insulted in front of public and my friends.

I am a regular customer of reliance fresh. On 28/07/2012 Store Manager called me at store saying my son caught with a dairymilk chocolate in cctv.
imediately i reached to store as my residence is just 100 meter away from store.Store Manager & other staff started humiliation with me and told that your son theft a dairymilk chocolate with his two other co students. My son and two others are students of St. xaviers of standard VIII.
The Reliance staffs drag these childrens to store away from CCTV & severly bitten to them after then i have been called. i told to show me the CCTV footage of said incident but they denied to show me.
Finaly i paid the bill amount of 4 dairymilk total of rs.88/- vide auth.code 600643,vat no.[protected] and they have taken written letter from me.
I want to know whethere Store members have rite to bit a child and humiliate in such a tender age.

My card was charged twice for a purchase on 12th july 2012... and i received msgs regarding the same... i have an infant to take care off and cant go all the time to the shop to complaint so my husdand chased both reliance and my bank for the money... i received two transaction id's and confirmed from the bank that the amt had gone to the merchant... however, at reliance no one bothered to reply properly... i was tossed between both n dismayed with the help given by both.... i m stressed now as whatever little help given by both is useless as my husband has to quit his work n run for the money.... this is ridiculous... its such an inconvenience for us both,,, nothing has been actioned so far today being 25th july 2012.... i m a housewife n that money means alot to me... i dont know how what action will u take, but i am very disheartened to go to reliance again for anything again due to this bad experience...
Details as follows:

transaction id from bank:
1) [protected]
2) [protected]

Bank Name : ICICI Bank
Amount Charged twice : 3283.34

revert back on [protected]@gmail.com for further details.