Reliance Fresh Complaints & Reviews

vegetable — poor quality with high charge

Dear sir,

near to my home there is a vegetable shop. always he is charging 3-5 times more than the market price. moreover the behaviour of the shop keeper is not at all acceptable.kindly look into it, try to find out the truth first & do the needfull accordingly.

Dr.Manoj

Dera lawan, Reliance Fresh co. Is a Big MNC Co, U have to check it before buying the product.
Its consumer duty to check Before buying the product
Best of luck

Reliance Fresh — high price

this is to register a complaint against your reliance fresh outlet at morabadi,ranchi,jharkhand.today i purchasse 26 cans of cold drinks and etc from the said reliance fresh store.the MRP was rs 20/-each.your biller charged rs 22/-each.on being confronted over it,he refused to correct the bill.bill no C1139 #0065 10:34:33 31 may 2012.I showed the bill and cans price at your customer care counter CCTV.
your store manager apologised for it but refused to take any action.

Vijaya bank, Bangalore — Disgracefull behaviour

Sir,

I am a temporary resident of Bangalore. Today(16th Oct)i had to visit the Vijaya Bank(New Thippasandra Branch, Bangalore)for getting a Demand Draft for 9,000 Rs.

The board at the entrance of the bank says that they "thrive on customer satisfaction", and it also included a line saying "get your DD within just 5 mins."

I reached the bank at 10:55 AM, filled the form for DD and then paid the amount to get the receipt. I was told to give this reciept to another lady staff for proccessing the DD. i stood there, for nearly 10 mins only to be told by another staff that the the Lady who is supposed to give the DD is busy and asked me to be seated for another 10 mins.so i kept the Form at her desk and sat there.
At the same time i could see the same lady walking around the Bank and talking in her mobile and chatting with her colleuges.

It was only 11:50 am that she got time to reach her seat!!. then then to process the DD.
i got the DD at 12:00 noon.

"I took me more than 1 hr to get the DD, against their their claim that they give DD within 5 mins"

I went to the Bank Manager's room and told him my concern very politely. But to my surprise he shouted back at me saying that " It usually takes 45 - 60 mins to get the DD and there is nothing to argue about." i turned his attention towards the board kept outside which read "to get DD within 5 mins". He was taken aback and then again shouted back at me saying that he is not bothered about whatever is written there. he also told that in order to get a DD quickley i will have to have an account in the very same bank and started abusing me badly and later asked me to get out of his room!!!!!!

can anyone please help me out in teaching those staffs a lesson, so that they will never behave in the same manner to any of their costumers in future.


Waiting for your reply,

Your's faithfully,
B.krishna Chandran
Bangalore.

Reliance Fresh — incompetent management

i m a local resident of ranjeet avenue amritsar and next door neighbour of ranjeet avenue reliance fresh out let and we take a good amout of things from the outlet being the neighbours it is convenient for us, our whole office staff does so, but I am sorry to say that the condition of the store is deteriorating day by day.

First of there is always shortage of stocks in the store and if the things r there they r not kept properly or thrown away here and there.
Secondly many of the things on the offers r there which r meant for the customers, does not come to the shelf rather they r sold to the local vendors for which the local supervisors must be having some personal interests. Knorr soups never came to the shelf they were sold to the vendors directly from the truck, I can tell u this because all this happened in front o[censored]s as we pass by the store almost 20 times a day, when asked the supervisor about that he gave some rude answer. there r umptene number of example which can be given.
the area covering the store is always filled with dirteness, bits of papers, wrappers, wrotten vegetables are lying here and there and the management does not give a about that, when told to get it cleaned they always give the answer that we r not responsible for any thing lying on roads, but mind you what impression u r giving to the customers entering in.
the supervisor and the senior management r always found fighing with the customers, using rude language, only last week one of the supervisor even slaped one of the customer for what ever reasons I dont know but I think that's not right.

well I wrote all this because it is not expected out of a multinational company and that too in this world of competition, well to take it seriously or not is your headache, the customers will find another store to buy goods already none of from our office visit the store after the last insident.

Sir ,
My self Hanwant singh , on 24/03/2010 at 9.15 pm i went to you reliance fresh shop for purchasing some goods but your employee behavior is very rudely for me he shouted on me and some other unaccepted word. please take an action against him .his name MR. Pradip jangir.
work at reliance fresh mansarovar vijay path circle ,jaipur-302020

Regards.
Hanwant singh
[protected]

We are regular customer of reliance fresh. However the bad customer service and arrogant nature of supervisor has made us forced to think of not dealing with it. Its utter mismanagement at the store. For eg. staff busy in movement of goods and not responding to customers, less billing counters in service when peak customer flow, issue of asking for change despite not needed etc. The store supervisor is incompetent and needs training in management and how to deal with customer. We hope senior management is listening to this and will take action to protect reliance goodwill. Anand ([protected]@hotmail.com)

Dear Sir/Madam,

I m Rajiv from Delhi. I visited ur Relaiance Fresh Store in Chandralok, in Pitampura today. I was looking for Salad Patta (Salad Leaves) & could not find them. I asked one person standing there named Phool Singh about it & he replied that they don't have it.

As I was about to leave the store, I asked another gentleman about the same & was surprised to know that the product required by me was present there in ample quantity. I went to Phool Singh & asked him as to why he refused to me having the same product.

I really feel very sorry to inform u that his behaviour was not less than a 'GUNDA' & the language used by him towards me was not acceptable ( like 'Aap Bakwaas Kar rahe hain' etc.)

I don't know what to say & how to react but thought it wise to put it on as complaint so that it may reach the concerned authorities in Reliance so that something can be done as these type of people can only bring disgrace & bad name to the Brand like Reliance.

I don't understand what r the criteria during the selection of candidates. How a company like reliance can select any such candidates who r not less than a STREET ROG or a GUNDA & bring nothing but shame & disgrace to the Brand like Reliance.

I would only like to say it's really a shame for you people to have treated your permanant customers in a thorough unprofessional & unethical mannerless way.

Kindly take it as a feedback & not as a complaint as all this is not coming out of an anger but out of respect which I carry for Reliance as I m associated with this Brand by other means like Mobile connections, finances etc.

Sorry for the inconvinience & hope u will look into this matter seriously at the earliest so that this may not happen to any of your other customers.

Regards,

RAJIV

# [protected]

yesterday i went to newtown reliance fresh and i had a bad experience with sales person and manager.they don't care about customer problems and behave very rudley.

i took some beans and asked sales person to weight it.it is 70 gms.he is telling that we don't give vegetables below 100 gms and i asked the manages anout the same,he allowed to give 70 gms.but sales person is behaved very rudely with me and went of store with out weighing my other vegetables.i written a complaint in theru compliants books.but i think it is useless

be carefull while you people going to reliance fresh.i alos found below things in this store

1.they will sell rotten vegetables
2.they will pulses in high price compare to market.once i found cost of 1/2 kilo ground nut is 60 rs.but outside 1 kilo cost is 80 rs
3.they will do wrong billing item
for example,if cocunut cost is shown as 23 on barcode which is displayed on its cover.they will swipe it as 27.

4.once i bought butter cookies.after opening ,i can see that all are broken into pieces.later i went to store to ask the same.they told that you opened it ouside of the store and we are not responsible for this.

Strongly agreed

agreed,

Kolkata New Town Reliance fresh is fine example of bad behavior, I Purchased for nearly 2000 rs, the overall weight comes around nearly 15 - 20 kg when we are asking about home delivery they refused. The they refused to provide trolly for new by apartment. They the unwritten policy they think they will do home delivery or they will provide trolly.

Even at peak hours or rush hours they will operate only 2 billing counter they never care for customer who are standing in long queue.

I Subhashis Sengupta, a regular customer of Reliance Fresh, NIT-5, Faridabad, Haryana had issued my Reliance membership card which promised me to give a free gift voucher when the points on the card turned out to be 25 or above.After my points became 25, I went there to redeem my voucher and when they scanned the card number the details of the card came except my name.They told me that I could not redeem my voucher till the name comes and they gave me many excuses that they will email it to the manager.But nothing happened till now.I want a quick solution of my problem.

Am a regular customer of Reliance fresh situated in k.k.nagar, Madurai. I purchased vegetables and some other items and went for billing, but the staff in the billing section told me to bill on another counter, i too went there, but he too told to go for another billing section. both these guys were free on that time. i got angry and told them anyone of you put bill, the first person started abusing me in bad words, complained to the supervisor but he too fought with me and abused me. I never go to that shop again and am having lot of shops to purchase, but you are loosing your consumers day-by-day. But am feeling for that issue whenever i cross Reliance fresh. i want you to take action.

Hello,

My name is Sudheer and I had a bad experience from one of your Reliance Fresh outlet. I went their with my brother in law to buy some clothings and I took two T-shirts and one of your staff informed me that if I buy one T-Shirt I will get one free.

I took two T-Shirts (Duko) and some other dresses and I made payments for that I came out of the shop. When I reach home I checked the bag and I came to know that I forget to take one among the T-Shirts and I called up the shop and the Customer Service executive informed me to come with the bill to collect the item.

I went to the shop and shown my bill and informed that I brought two T-Shirts from your shop and I forgot to collect one among that. The supervisor checked the bill and told me it is not possible to give you that T-shirt because it is not showing in the bill. Actually in the bill only one T-shirt amount is showing. I told him ok I understand that but the reason why I took these T-shirts only because of the offer and I want that T-shirt. But the supervisor was very adamant and he was not ready to give that T-shirt. As per the offer I should get one T-shirt free, but I didn't get that.

I tried my level best to make him understand that I need that T-shirt which I should get as per the offer. But he was not ready to listen to me.

This is a very pathetic customer service, and I never had such kind of bad experience from any other shops. These workers will spoil the "goodwill" of Reliance. Please make sure that this kind of things will not happen in the future.

If you people want to give any response for these comments you can reach me at [protected].

Thanks.

YES I VERY MUCH AGREE TO THIS. I STAY AT BHAYANDER BRIJ BHOOMI WHICH IS JUST NEXT TO RELIANCE STORE & OPP. MAXUS MALL. I AM A REGULAR AT THIS OUTLET, BUT THE STAFF INN HERE ARE VERY RUDE & MISBEHAVING CHARACTERS, THEY DONT UNDERSTAND CUSTOMERS NEEDS. EVEN I STAY IN THE SAME COMPLEX WHR THIS OUTLET IS ATTHE GROUND FLOOR THIS PEOPLE NEVER DELIVER THE ITEMS PURCHASED FRM THE STORE ...B IT 2000/- OR 5000/- THEY ARE NOTAT ALL CO-OPERTATIVE & BLUNTY SAY NO TO THE CUSTOMERS. IF ANY SENIOR AUTHORITY FROM RELIANCE IS VIEWING THIS MESSAGE PLZ SEE TO IT THAT THIS BEHAVIOUR PATTERN IS CHANGED. ITS REALLY DIFFICULT TO CARRY SO MANY ITMES FOR A CUSTOMER ALL THE WAY TO THIER RESPECTIVE HOMES SO HOME-DELIVERY IS A MUST ...KINDLY TAKE NOTE & EXPEDIATE IT ASAP.

LAKSHMI
[protected]@rediffmail.com

I was really impressed by visiting (manytimes) rel. fresh, bodakdev branch. Nicely set-up. OK price. However, i want to know rate of oil-dibba. Hence, 1) I have contacted just dial to take phone no of rel fresh bodakdev. 2) I call at given no. and I was shocked by receiving very rude and un-professional reply from office. The person who had given the rude answer, gaved another number by saying "This is office number & Iwill not go out-side, you take this another no." 3) I phoned on the another / second number for information of rate of Ankur 15 ltr oil-dibba. I have not received any answer for 2 minutes and my phone bill was going on. As my phone-meter was going on, i cut the phone and again try on the same number. 4) Finally, i received rate Rs. 2099/- (as on 1 April 2012, 6:30 pm) of 15 ltr ankur ground nut oil. Kindly give training regarding customer-support to all employees at bodakdev branch including higher post because manager is responsible for such poor system of the store.

I am standing in the store located in AKASH TOWER, DIMNA ROAD MANGO( LOCALITY ).
This store works through two billing counters.Problem arises that they are short on space and only one door,which is used both as an entrance and exit.The counter space is near to 5 feets,and in the peek hours,its too difficult to follow the koise.There are no air conditioners.Things are not at all organised.The counter staff are the local boys and are not even in uniform sometimes. A verbal conversation is appriciated.
Regards,
Jagjeet Singh Wariach | Wariach Industrial Chemicals LTD. | Jamshedpur
Email: jagjeet.[protected]@gmail.com
Ph: [protected]

Dear Sir

I wish to bring to your kind notice the very poor service standards and lack of customer interest exhibited by the staff at your Reliance Fresh Outlet situated on Aundh Road,Pune. It seems that there is no managerial supervision of the staff at the outlet and, in fact, we have not seen any responsible person overseeing things at this outlet. The result is that the staff do whatever they please and keep chatting and laughing among'st themselves or talking on their cell phones while neglecting the needs of the customers who sometimes have to stand around and wait for their lordships to attend to them. Often only one billing machine is being operated and on inquiring whether another one can be manned one or the other staff will reply that only one machine out of four is in working order. This when a large number of the staff are milling around doing nothing but horsing around!

The premises of the of the outlet is usually untidy and the floor strewn with rubbish with no cleaning being carried out. The goods are handled roughly causing damage to a lot of items. Fresh items like fruit and vegetables are badly damaged due to poor handling, causing a loss to the organisation itself. Often when customers visit the place in the afternoons the staff is busy moving around large cartons of items causing inconvenience to customers. Since the spaces are very narrow the customers have difficulty in being able to navigate their way around. However the staff remain unconcerned and couldn't care less about the the discomfort caused to the customers. The impression one gets is that the staff feel that they are a privileged lot and that customers are not their concern. Their attitude is one of "Take it or leave it".

The overall impression one gets is that Reliance Fresh is a badly managed customer unfriendly operation where it is the bad luck of a person to land up to buy items of daily consumption. If there was a More Outlet in the vicinity you can bet that I would not venture within a mile of this particular R F outlet. We have seen R F outlets in Hyderabad and we find the staff much more co-operative and friendly there. The stores are also much better managed and are reasonably clean.

I would request someone in a position of authority to visit this particular store unobtrusively and unannounced and see for himself what the state of things are. May be then things will improve. In the army we used to have a standard procedure laid down and that was that a task had to be supervised if it was to be completed successfully. The same goes for your stores!

Regards

Lt. Col. R.K. Addy(Retd)
Flat A-1, 208, MontVert Pristine,
Near Khadki Rly Stn
Pune 411020

Dear sir

I am a regular customer of your dept stores at Govind Puri, Gwalior (MP). They do not even drop the cartons till the parking area, we sometimes face lots of challenges due to which we have decided not to buy anything from Reliance Fresh now.My card no: [protected] in the name of Kartikey Chaubey ([protected]). Please look into the matter asap so as to save your customers.

Thank You
Kartikey Chaubey
([protected])