Reliance Fresh Complaints & Reviews

To,
Mr. Mukesh D. Ambani

Dear Sir,
I encountered a very painful experience at one of Reliance Fresh outlets in Nagpur. I went to buy something from Maneesh Nagar Reliance Fresh were the lady standing before me was doing billing. She kept a mosquito repellent in her basket which was marked under half price category. The person involved in billing simply took that item from the basket saying it is no more under 50% discount category. The white discount label was still there and when asked for explanation, the Manager of this particular branch behaved like an . I am sorry to use this word for him. But, the attitude he showed during whole course o[censored]nhealthy consumer-Store manager conversation is the real matter for worry and the very reason to write you.
What I feel is that the Store manager should have accepted the mistake done from their end and should have provided the item selected by customer. This was entirely the mistake of the person who kept the item under 50% discount category, The store manager who doesn’t have the ability to defend the mistake done by his staff and the customer who had no guts to ask for the selected item under the category she selected for.
I came out of the shop with great pain.
Being a very busy Businessman, it will be difficult for you to discuss this matter with the concerned employee. As a customer, I along with many standing that time at your outlet will never go to the particular branch. It will really not affect you in any manner. But, what you lost yesterday is the fame of your father, the Reliance Group and many customers who will definitely feel cheated while having shopping at any of the Reliance Fresh outlets.
Regards,
Vivek

We are regularly purchasing in "relaiance fresh".Yesterday we purchased at 3 pm it includes items which has to be refrigiated.We were informed that the goods will be delivered to our house at 8 pm but, the goods were not reached till today evening 6.30pm.At last we went and bought the goods by ourselves.Though we have clearly given our address they are telling that they did not know the address. we spended 100rs for the auto.If the things were not taken by us ,and spoiled ,will you be responsible for it?If we were waiting for the delivery until now,the things will be spoiled,will the campany take care of the goods we bought?Please reply us.

non receipt of of the free item
Sir
I am a regular shopper at your Reliance Fresh Horizon complex , Makarpura ,Vadodara .On the 2nd July 2011 ,I purchased vegetable & other items. My card no [protected] Along with the items bought by me was "New Nutri-licious PAZZTA .Along with this the company was providing Nestee Rs 10.free with this product as indicated on the label. I have Purchased two packets of PAZZTA, against two I got only one packet of Nestee and for second one counter girl wrote Pending-1 on bill no. C7027 #0023.
How can a product that has to be given free with another product get over without the the original product getting exhausted ???? Do explain to me!!!!, why All free small items are not been given to customers.
How long do your salesmen expect us to preserve the bill for a free item? . Today exactly one month passed and visited several times but didn’t get pending Nestee & any satisfactory answer.
It is up to the management to give proper instruction to Incharge for keeping and distribution of free produts. This type of attitude will spoil the image of your reputed business house .Hope to get a reply on the action taken by you on this issue.
thanking you.
Ruby Agarwal
amit_aag&rediffmail.com

Reliance Fresh store Chembur Mumbai

Rude staff , was not ready to accept a 500 rs note for purchases made due to non availability of change while the cash box had mre than adequate change for 500 rs , and to compound this the staff had a get lost we don't need any one to answer to, this may be in keeping with the reliance Image but does little to enhance your Brand value. The behavior and attitude of Mr Ravindra Jadhav and Mr Dines Kasbe is unacceptable.

Dear Sir

Two year i filled all the details for your Reliance one card at your Reliance Fresh outlet at Madanmahal,jabalpur, got temporary card(no [protected]), but as of now i had not recd permanent card, spoken to your customer care two month back they confirm the address etc but i had not recd the same, kindly look into the matter and arrange to despatch the same at earlist possible.
Regards
chetan kumar jaiswal
[protected]

it takes 10 minutes to purchase items but 30 minutes to get the bill. one has to stand for long to get items billed. all 4 counters never working, only 1 or 2 working, single person on a counter to scan items, put into envelope and take money. salespersons too slow and too insensitive. if a customer has any problem, instead of going to him and helping, they keep on standing and staring from a distance and laugh shamelessly. this happened today on 24.july.2011 with me when one of the packets of verka milk got torn at the counter. instead of helping me out, salespersons shamelessly started laughing.
there is no manager or supervisor to check working of salesgirls and salesmen.

people working there are shameless, worse than govt. employees

hi,
i m Dr. mahi mishra i had purchased 10 eggs from reliance fresh on saturday. after i came home i found all of them were rotten. i always have a practice of checking them by keeping them in o bowl of water to my surprise all were floating which indicates they are rotten. but as they appear so good i broke on of it and it was stinking like hell.......not expected from reliance stores. and fresh green veggies are also found in a bad condition.

The complaint is regarding the food item i bought today ..i bought a box of Amul Cheese chiplet 500gm. When i picked up a pack it had a cube of cheese missing but then it was perfectly packed with tape. I further researched and found that apparently the cheese box was opened and a cube was taken off and again the box was resealed.
I checked 2 boxes ...they had a cube missing each from the side. I finally picked up another box and saw that it seemed to be having all 20 cubes .. so i bought that box. When i came home and opened the box i saw that a cube was missing from the middle which i was not able to see on the shop since i was not allowed to open the box completely.I had just lifted the side of the lid in the box in the shop.
This kind of cheating is not acceptable since we are paying for the entire box and for its full value.It seemed that the staff had stolen one cube from each of the box for themselves.
i am not sure if all the other items are as " new" as we think they are...probably everything there is either used and resealed and sold or something. i am never going to Reliance fresh again!!

to whomsoever it may concern
reliance fresh customer care services are worst. they dont value the customers. when asked about the reliance one card they told me that it is not available. however when i argued with them about it, god knows from where the forms came. when i asked the manager about it he said the employees were not knowing about it. if the employees were not knowing about it who the [censored] knows about it. we even complained at their customer care desk. but there is no response from their side. reliance company is a fraud and they cheat people. it may be one of the biggest company in the world but i must say its the worst when it comes to customer satisfaction.
[protected]

Sir ,
i am regular member of reliance fresh anshal plaza greater noida gautam budh nagar up 201306

sir , i have purchesh some item on[protected] (amount 1607.00).
That time when the opretor pay bill on line system was fail & he again pay by my credit card .
He say that if two time deduct from a/c then i will return u your money . When i check my a/c then i saw that amount of 1607.00 has two time deduct .
When i contect to your branch manager he replied that your amount will be retun on[protected] a/c
but till date my extra amount not return my a/c.
So please my request to you return my amount on my a/c.
My name - ARVIND KUSHWAHA
Addresh - C-179 , Sec.37 Gr. Noida 201306
Mobil No. [protected]

I have bought 3kg of Amul Milk from the Relience Fresh Store,which has been situated in Beta-1 Greater Noida ,on 28th June 2011.
But when it comes to boil,it spoiled frequently.
Later when i went to that particular store.Mr.Mulchand Sharma(Store manager),was not able to provide the resolution of my query. In fact ,he's showing me his rude behaviorism too. Staff is not good or neither supportive in the Reliance Fresh Store.

Kishore Negi

[protected]

Dear Sir/madam

Today iam going in ur store reliance fresh in flamez mall.gurdev nagar ludhiana .my boy purchase a woker.then he came back the woker is not properly condition.and iam telleing that go and exchange this .but ur staff member "KESHAV" miss behaved with my boy.and not exchnage the woker.its not 65 rs prob its main thing is miss behave.and the woker is still there he did not return the woker.iam advocate in ludhiana and iam sending u legal notice.pls take action and reply me.otherwise its going to paper and cosumer court.so pls take action asap

thanks
Adv.rajinder singh

I am a government officer, working under the Ministry of Science and Technology, CSIR.
On 12.6.11 at 8.37:28 I purchased 'PILLSBURRY ATTA' OF 10 Kg packet from RELIANCE FRESH LTD 4&4 A, TAIMOOR NAGAR NFC, DELHI. I opened the packet on 12.6.11 evening and used that atta on 13.6.11 for dinner. While we were sieving the atta we found broken bricks stones and its crushed powder in the same. On 14.6.11 evening I took the atta to RELIANCE FRESH TAIMOOR NAGAR to get it exchanged. The store demands the packet (wrapper) of the PILLSBURY atta, which we had already dumped.
I've left the atta, without any reimbursement given to me by the store, in the custody of Mr. SUKHVIR SINGH, Staff (Reliance Fresh) (Id no.[protected]

Kindly look into the matter, and provide me with the needful refunds!

Thank You

Yours sincerely
R L Lohia
[protected] (M)
[protected] (R)
[protected] (O)
[protected] (Fax)

Address: H-22 CSIR Scientist Apartments Maharani Bagh new Delhi 110065

Place: Reliance fresh store,Vaishali Nagar,Ajmer,Rajasthan Date-14.06.2011 Time:12:11:00
Today Payment counter person at Reliance fresh Store badly misbehaved.This is not good for a reputed store like reliance.
Dr.S.K.Agarwal
[protected]

dear sir ,

my self ganesh narayan sain . i was employ in your company in last year . my P.F account number is =MH / VA /117678 / 48056 . sir i was send my p.f application form befor three month . but my P.F amount is not come in my account . so i request you to please cheak it for me . please sir .


thank's
ganesh narayan sain

Dear Reliance Fresh Management, I had filed one complaint online through this very site with subject titled 'allegation of theft' for action against the supervisory staff of your outlet at IRC, Nayapalli, Bhubaneswar. Though the complaint was lodged on the day of incident itself i.e. the 7th June'2011, no response has so far been received from you; such a delay on the matter would send a wrong message to the rowdy staff who can go to any extent to harrass & embaress the genuine customers who dare to point out the deficiencies. I once again request for prompt investigation into my complaint; action against the erring staff and a quick reply for my satisfaction

Dear Reliance Fresh Management, it was a horrifying experience for my family at your outlet at IRC, Nayapalii, Bhubaneswar, Orissa. The fateful day is evening of 7th June'2011. We are a regular customer to this centre for the simple reason that we are also the resident of the same area (IRC, Nayapalli). Of late, the service has been with no concern for the customer. Many a times, when vegetables & other simiar items have been put in the bags and taken to weighing machines, the attendants have very casually told that these machines are out of order resulting in wastage of the time. Quite often, the billing machines don't display the gross amount on the screen for instant information of the customer; shortage of the carry bags is almost a daily feature. These issues have been many a times told to the supervisory staff but they did not pay any heed. In fact, discontentment of the customers vis-a-vis their displeasure by way of genuine arguments with the staff is a every day sight to see. Today also, similar problem of bags & hence, decided to put the complaint in writing. I asked for the complaint register which was very reluctantly given; I lodged the complaint. After completing the shopping & making the payment, while we just stepped out, one person (claiming to be the Security staff) came rushing and said that one OLAY cream(tube) has been stolen by my spouse. It was found in one of the carry bags wherein the billing counter staff had kept the purchased items. It was sheer revengeful action on the part of the RefianceFresh outlet staff; it was just the reaction to the genuine complaint. However, for no fault of ours, we were put to embarressment. I request the management to get the matter investigated; take appropriate action against the staff at fault and improve the service in the outlet., I request the concerned authorities to verify the complaint register and intimate me the action taken at my coordinates mentined with the complaint

This is regarding the customer service that is provided by a Assistant Manager in Reliance Fresh store at West Marredpally Secunderabad. The name of the Asst. Manager is Prem Kumar and employee id : 60018716.
When my debit card was swiped, the telephone line was busy and the status that came up was to try after 2 minutes. The customer service personnel told that he can try after some time. Since I had come with my two small kids, I opted to pay by cash. When I gave the cash, he asked me to come in the queue again.
The manager was also insisting that it was my problem and that my card was declined. He refused to accept that it was because of the problem with the line. He argued and was not at all friendly in asking that to me. It was the worst customer service that I ever had. Also, I will never go back to Reliance Fresh ever again.
I request the Reliance Fresh management to fire that person so that it sends proper message to all the staff members there to know that the customers are important.

My Self Sanjay Nath Singh, I have Visit store Dt 30-may-2011 at 7:00 pm, and made purchases of Rs.2382 of 74 items, At bill department I have asked for carry bag or Box ready to pay extra charge for bag but he did not given any response to me and He says take bag or box from Security Guard. Just explain how could be 74 items person be carry and you are not providing any person so that he can put these items to car what is this?
This is not proper Salesman ship.


Regards

(Sanjay Nath Singh)
Railway Station Second entry gate
Bikaner-334001

Myself a customer of this store found many disputes in staff selection for this store.
SM - Ayan Chatterjee. Lacking of managing ability, Managing the staffs with slang languages.
ASM - Debraj Das. Most inappropriate person for the post, without any technical or practical knowledge of any kind of work. (This person is be removed instantly for peaceful working atmosphere)
CSA - Tarak Mukherjee. Second inappropriate person for official work. Customer Dealings Good.
CSA - Chandan Mahto. roaming around without any work.

Leaving the manager most of these male staffs found teasing their female staffs physically or mentally most often through out working hour. They even misbehaves with the lady customers.

So, please do something to remove this persons from this store immediately. So It can be felt proud for the store.

Thanks
Bibhas Chakroborty
BKP Post Office Staff.