Reliance Fresh Complaints & Reviews

This is regarding the customer service that is provided by a Assistant Manager in Reliance Fresh store at West Marredpally Secunderabad. The name of the Asst. Manager is Prem Kumar and employee id : 60018716.
When my debit card was swiped, the telephone line was busy and the status that came up was to try after 2 minutes. The customer service personnel told that he can try after some time. Since I had come with my two small kids, I opted to pay by cash. When I gave the cash, he asked me to come in the queue again.
The manager was also insisting that it was my problem and that my card was declined. He refused to accept that it was because of the problem with the line. He argued and was not at all friendly in asking that to me. It was the worst customer service that I ever had. Also, I will never go back to Reliance Fresh ever again.
I request the Reliance Fresh management to fire that person so that it sends proper message to all the staff members there to know that the customers are important.

My Self Sanjay Nath Singh, I have Visit store Dt 30-may-2011 at 7:00 pm, and made purchases of Rs.2382 of 74 items, At bill department I have asked for carry bag or Box ready to pay extra charge for bag but he did not given any response to me and He says take bag or box from Security Guard. Just explain how could be 74 items person be carry and you are not providing any person so that he can put these items to car what is this?
This is not proper Salesman ship.


Regards

(Sanjay Nath Singh)
Railway Station Second entry gate
Bikaner-334001

Myself a customer of this store found many disputes in staff selection for this store.
SM - Ayan Chatterjee. Lacking of managing ability, Managing the staffs with slang languages.
ASM - Debraj Das. Most inappropriate person for the post, without any technical or practical knowledge of any kind of work. (This person is be removed instantly for peaceful working atmosphere)
CSA - Tarak Mukherjee. Second inappropriate person for official work. Customer Dealings Good.
CSA - Chandan Mahto. roaming around without any work.

Leaving the manager most of these male staffs found teasing their female staffs physically or mentally most often through out working hour. They even misbehaves with the lady customers.

So, please do something to remove this persons from this store immediately. So It can be felt proud for the store.

Thanks
Bibhas Chakroborty
BKP Post Office Staff.

PF Not Received
I have worked in "Reliance Fresh". My PF A/C No IS - MH/ VA/117678/21812. I have submitted my pf form in November'2010 but i do not receive still my PF. So pls tell me my claim status.

Regards,
Vinod Sharma


My Name :- Vinod Sharma
Mobile NO:[protected]
Employee_Code:[protected]
E-Mail_Id:- [protected]@yahoo.in

Dear Sir,

We are residing in Chiragh Delhi, New Delhi. We are the regular visitor of Reliance Fresh Store at Savitri Nagar, Near Malviya Nagar, New Delhi On 10th May 2011 my husband visited Reliance store to buy refined oil and other household items. When he had purchased the goods and return back the guard misbeahved with my husband as dont put the basket on stairs and remove from there and he told him wait a moment I am managing the goods in my car. But he has not listened and misbehaved with my husband and when my husband asked for the manager the guard and sales person argued with im and told him to "YOU ARE A GOONDA and YOU HAD DRUNK". The all relianece staff and guards has not single pennie coutesy how to treat the customers.

I want to take action like these peoples. Pl. save us like these peoples.

Charul Gupta
[protected]

URGENT: - FRAUD ACTIVITIES BEING CARRIED OUT AT RELAINCE FRESH, UTTAM NAGAR, , Peepal Chowk ,MOHAN GARDEN, DELHI
It is to bring to your kind attention that fraudulent activities are being carried at Reliance Retail “RELIANCE FRESH” located at Mohan Garden, Peepal Chowk, Uttam Nagar, and Delhi 110059

Since the majority of the customers who comes to the store are females, the individual calls on their personal numbers & ask different illegitimate questions
They take their number from the card filling form
The don’t offer the promo gift of the product to the customers
On asking about the gift on of the executive named RAKESH,HE torn his cloths to ready for a fight so we have to call the Police Control Room who has allowed us enter a complaint in your register, which no body read for months, He has called his local friends “GUNDAS” for a fight outside the Reliance Showroom as well
ASI Delhi Police has arrived on dialing 100

dear sir,
i have purchase food & bevarage items from reliance fresh indore vijaynagar of rs 650/-
i have made payments by debit card. the reliance person has swept card two times
and the payment deducted 2 wice time.
when i object the reliance people told that the amount will come in your account automatically
30 days passed away still i have not recived the amount.
i think reliance are earning money by the customer by cheating to the customer like this and
his staff are not giving resonse they are lingaring the matter
details:----
purchase store------- reliance fresh vijaynagar indore
purchase date :- 20th April 2011
Amount of purchase :- Rs 648.88/-
Reliance bill details: C1017 #0076 Time:17:38:16 20th April2011
S02233 R001

It is my very bed experience in Reliance fresh, Beta-1 Greater noida. I Purchase goods worth 4300. When I ask them to pack it they refuse to do so but force me to purchase a beg. Apart from this they abuse me and says we do not provide any packing facility. unfortunately this all happens after billing and when I ask them to give my money back they say no it is not possible.

If it is the behavior of Reliance fresh employees then I am sorry to say I will never visit Reliance fresh even i'll not recommend anyone to go there.

I am a resident of Ghorpadi and on 30/04/2011 I had purchased various items from the Reliance Fresh outlet at BT Kawade Rd. At the time of payment I had handed over my HDFC Debit card to the assistant who after swiping the card thrice told me that the machine was not working and I should pay cash instead. Accordingly I paid the sum of Rs.386.50 and collected my items. On checking mail the next day I was surprised to find an e mail alert from my Bankers (HDFC) informing me that the sum of Rs.386.50 has been debited to my Account. The next day I went across and met the Supervisor on duty, Mr. Harish and explained to him about the double payment and accordingly handed over the Cash Memo – Retail Invoice along with a copy of the e mail alert. I was advised to produce a copy of my Bank statement which I did on 4/5/2011 when I was assured that the refund would be made within 24 hours. This morning (6/5/2011 @ 1200 noon), I met Vikas Huddekar who has rudely informed me that the refund can only be made after 45 days. Reliance is cheating the public and this is unacceptable and disgusting. It is time the extremely bad service from Reliance Fresh and the poor quality of products is highlighted in the media – T.M.MATHEWS - [protected]

I have purchased the Food products and its already expiry date has been crossed. If any one look into this. I have purchased in coimbatore North region - periayanaickenpalayam today. my Cash Bill No: C 1468 #0200 TIME : 20:55 date 5th May. Who will take care of such things. And there are lot of items for sale but i[censored] took and when we pay they will say item is not found. then why these products are displayed on showcase. So i can say very very worst Service in Perianaicken palayam branch- Coimbatore- Tamilnadu.

I[censored] need more deatails contact my no: [protected]

It is been observed that,now a days there is no fresh vegetables available in the store.And so many customers are returning without buying anything.All the vegetable & fruits available are not fresh at all.eventhough everyday vegetables are supplied it is not put on display.ON observing especially afternoonhours and closing time these products are sold to local merchants with the convenience of staff & security.Employees are more interest in selling products like this since they get monetary benefits from merchants.
we used buy our monthly needs from reliance,now a days no fresh products are available we go to other super markets.this is the case with our friends & relatives when we talk to them.

Dear Sir,

We regularly visit the Reliance fresh outlet at Pattom, Trivandrum, Kerala.

One night, we were looking for a product for our son and it was urgent. We went to reliance fresh and the man at the counter said the product was available but cannot be given as the billing is closed. What was surprising is that we've been there and shopped at times after the particular time. Maybe the person at the counter had a bad day and wrapped up early. But it was disappointing to see staff throwing policies at customers.

We got the product at Big Bazaar and my wife took her decision on where to shop next!

Thanks and regards
Ranjith

I had a very bad and Illegal Experience in Reliance Fresh Store Today....

Store : Reliance Store, R V Desai Road, Vadodara
Time : 7.45 pm
Date : 1st May 2011

I tried to by a Amul 200 Gms Paneer Pack which had MFG date of 27th April 2011 and MRP of Rs 37/-. I took it to the billing counter and the the person tried to charge me Rs 38/- which is higher than the MRP. When I asked the question he was adement enough to say that we charge it this way only and if wish to buy I need to buy at the higher than MRP price. I left the sale as it is and said that I will not buy anything over the MRP.

I am extreemly disappointed by the behaviour from Reliance Fresh Brand as I cannot expect even a grocery store to sell any product over and above the MRP. For buying paneer from another store I had to take an Auto and Spend another 50 Bucks but I did so just not to buy the product over and above MRP.

I request Reliance to clarify the same and if they accept this as mistake I need My Rs 50 back which I had to spend because of reliance policies. Contact me back at [protected]@gmail.com or [protected].

Warm Regards,

Ankoor Agnihotri

Mukesh ,

This is to bring to your kind notice that Reliance Fresh employees have very bad behavior. Mr Manoj from Ansal Plaza Mall @ reliance fresh has demonstrated an excellent example of bad behaviors; He does not know how to talk with customer. He behaves as if he is Reliance Fresh, owner. Manoj wanted to close the store 30 mins before the schedule time without informing anybody. This part of Reliance Fresh bad behaviors and he argues that “Tu baut Mahan ho jo yaha shop karoge”. Later he showed, the paper on which 9:00 PM closing was mentioned but kept in guard pocket. He claim that Customer should read the store closing article from guard pockets. All this incident happened on 23-April-2011 at 9:02 PM.

I am a card member from 2006, however first I saw bad behavior by Reliance Fresh employee at sector 23, Gurgaon. That store always used to fight with customer as if the intent of their existence is to fight. Slowly that store got closed since people stopped visiting store. Only employees used to wait for customers.
I am also a shareholder in reliance industries and invested more that Rs 5 lac thinking that Reliance Industries is peoples company as visioned by Dhiru Bhai Ambani . I felt really bad looking at Manoj behavior as it paint black colour on his vision.

I repeatedly had very bad shopping experience over there and nobody in the store could help me.

1) Almost every value in my bill has a lot of difference in display price and billing price. Nobody was able to help in this regard and gave me stupid excuses. This is pure cheating and very bad at any store part.

2) Above incident didn't happen once but experience the same problem multiple times.
3) We shopped for almost 1 hour and AC wasn't working. A huge suffocation.
4) Only 3 billing counters were working with lot of queues.

Also, they gave me a mailid [protected]@ril.in, which never worked.

Date was 22-APR-2011.

Dear Sir / Madam,

We are residing at Kalyani Nagar , Pune and have been shopping at the Reliance Fresh Branch very regularly.
What has transpired with us at your Branch has been disturbing, alarming and completely unpleasant.
I would like to inform you in a few words the experience that we have undergone.

On Sunday April 17th we shopped for value of about Rs.1000.00 only for purposes of donating to a orphanage.
There was a scheme which mentioned that on a billing of Rs.399.00, one could avail of kwality wall icecream worth 140 for Rs.99.00.
We bought two packs. As we were travelling to the orphanage, we requested the staff if we could collect the items later on.
The billing staff confered with the floor manager and confirmed the same. I had in the meanwhile also checked on the points accumulated on my card.
Since there were a few heavy packages we were told that some staff would help us. However there was reluctance from the staff and all the heavy packages were carried by my husband. The staff chose to pick the lighter biscuit packages after inquiring where the vehicle was parked. The bill collected mentioned " Ice cream pending". We had already paid for the icecream in our bill.

Today, April 19th, we went with the bill to the same outlet. There was no cooperation. We had to request the staff to man the billing counter. On presenting the bill and the iceream packages., There was a flurry of confusion. Nobody had a cluue. They asked us why we did not get the bill signed from the staff on that day. We were made to wait for about half an hour while there were calls being made. The floor manager and the staff who had attended us were not responding to their mobile phones.

We had had enough and decided to walk out with the package. We were stopped and then told it is okay since you are on camera. I admit we were completely at wits end by now and had to tell the staff in a stern voice. At this point, one young staff actually came towards us and gesticulated and raised his arm and told us that "I Will Hit you ". This was told to us a number of times. We decided to call the police and i drove to the nearest police station while my husband waited at your outlet.

We decided not to take the matter further with the police only because we did not wish to take this disgusting event any further and there was a strong indication that the staff might loose their jobs and their families might suffer on the account of our 200.00 worth of icecream !!

There was not even a apology from any of the staff during this entire episode.
We were disgusted with the behaviour and in general the apathy, the disrespect and non caring attitude of RELIANCE FRESH.
We have torn the bill and given it to the staff and left the icecream packages at the security itself.

This was definitely our last entry to anything to do with Reliance Stores.
Only to inform you, we are regular customers to Vision Express ( Kharadi ), and also recently shopped at your store in Gurgaon.

Our sincere prayer that customers get better treatment and are not threatened at your businesses. We have already sent a mail with regards to the same at [protected]@rediffmail.com

Send email
Find email

Nayana Hirani. Manoj Hirani.

I have visited to reliance fresh at kalyan city, state maharashtra. the staff of reliance fresh has done arrgument with me, so i am informing u reliane that i am not a just a normal preson i am crime branch member, so i am telling u. Pls take action on it otherwise if anything happen the reliance will be responsible.
And the main person was who was doing arrgument with me is the store manager of the store. Once again i am informing to reliance, take action otherwise reliance will be responsible & i can also go to court. if the reliance as any prestige so pls tae action. U can contact me on [protected].
Reliance fresh kiiiiiiiiiiiiiiiii.....................!
I can right further also but i am giving time till tommorow evening.

I AM RESIDENT OF DHARWAD , KARNATAKA , INDIA .I AM A REGULAR VISITOR OF RELIANCE FRESH STORE.TODAY I PURCHASED THE ITEMS IN RELIACE FRESH STORE. AND THE BILL WAS RS.251.29 .AND I GAVE ICICI ATM CARD TO MAKE PAYMENT. AND THE CASHIER WAS STRUGLING TO SWIPE HE WENT TO 2-3 SWIPE MACHINES . AND AT LAST HE GAVE THE BILLL AND RECEIPT OF THE SWIPED AMOUNT.THEN I GOT TWO SMS FOR THE AMOUNT RS.251.29 AND THE AMOUNT HAD BEEN DEBITED TWISE. THEN I WENT TO ICICI ATM AND GOT CONFIRMED THAT THE AMOUNT WAS DEBITED TWICE.THEN I WENT TO RELIANCE FRESH AND TALKED TO THE MANGER ( MR. SATISH) AND CASHIER .BUT THEY WERE GIVNG SOME SILLY RESONS LIKE THE MACHINE WAS NOT WORKING PROPERLY...ETC. AND HE HAS TAKEN ONE DAY TIME TO GET THE DETAILS OF THE BILL FROM THE HEAD OFFICE( MUMBAI) .I AM WAITING FOR HIS ANSWER. I DONT UNDER STAND WHY THEY HAVE KEPT THE SWIPING MACHINE IF ITS NOT WORKING PROPERLY AND PLAYING WITH PEOPLES MONEY. I CAME TO KNOW ABOUT IT BECAUSE I GOT SMS TO MY MOBILE TWICE.OTHER WISE I THINK I HAD LOST THAT AMOUNT .
I DONT KNOW HOME MANY HAD ALREADY LOST THEIR AMOUNT LIKE THIS .
PEOPLE SHOULD LOOK IN THO THIS MATTER .
SO PLEASE CHEK YOUR BALANCE AFTER THE TRANSACTION THROUGH DEBIT OR CREDIT CARD.tHE RELIANCE
I AM SANJAY MAHAJAN FROM DHARWAD, KARNATAKA
[protected]

SANJAY

HELLO,SIR,

I HAVE PROBLEM in reliance fresh,i purchase oli,butter milk etc. rupess around 500, i take vaucher from reliance no[protected] my point is 25 ,as per discussion with reliance fresh employe i got 17 rs voucher.,i visit three or four time but he will not give vaucher ut.so please help me.


thanks
jitendra patel
[protected]

Hello

I had purchases worth Rs.1,197/- on 8 April 2011 from Reliance Fresh Store on TC Palya Main Road, Bangalore. On 15 April 2011, when I checked my bank statement, I realised I had been double-billed and this amount was debited twice from my bank account. I went to the said store with photocopies of my bank statement and the original bill for the said purchases. I was told by the manager that it would take a maximum of three days for them to check with their bank and resolve the issue by reimbursing me the excess charge. However, I have been to the store twice and spoken to them on the phone once only to be fobbed off with lame excuses. I was told today that I would have to wait at least 15 days for them to be able to resolve this. This is fraudulent practise to say the least and a matter that I need resolved immediately.
I look forward to an early intervention and resolution to this issue.

Thank you.