Reliance Fresh — card swap two times

Chan26

from Mansa, Punjab

Address:

Besttech Square mall, Sector 66, Mohali, Mohali, Punjab, 160066

Hi,
Reliance fresh has charged twice for single purchase transaction on 2nd july 2019. Though i have informed same time, but manager promised me that it would be back to my account within 7 days.

But after 7th day i got 524rs less as the time of purchase there was a offer "hdfc offer 7.5% cashback". Without offer my bill was 6996.41 and with offer 6471.68. So they charged both amount. But on reversal they only refund me the 6471.68. So what is the offer benefit. This is the reliance fresh executive mistake. So why i will pay for that. I am attaching the bill.

Details are as attached in the scanned bill. Please check the scanned bill for more detail

+1 photos

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Reliance Fresh customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by Chan26 I am also attaching the payment details. Please check the Highlighted Payment.

Jul 24, 2019

Updated by Chan26 More than 7 days passed away for the registered complaint. but i am not getting anything. Do i need to register then complaint on National Consumer Helpline.