Reliance Fresh — discount points not being credited

Address:

Yamuna Nagar, Haryana

i am client of yr esteemed company since last many years.since i heard that this outlet is going to be closed i went to settle my discount points nd purchased certain items.at the time of billing the counter clerk said yr card is not being swiped so we cant help u thus cant give u yr pending discount. on enquiry i was told to come later.it was in the last month.since then i made 8-10 visits but of no use. may i know my fault? or would u please take some action in this regard.
thnks. my mobile-091..[protected]