Reliance Fresh — failure to inform the customer on non delivery during sundays

I purchased groceries worth rs.4000/- on 1 september 2018, saturday. The groceries include chocolates, bottled juices and most of the items essentially required to prepare to offerings for janmashtami celebrations on 2 september 2018. Normally reliance fresh outlet at uraiyur, trichy delivers the groceries on the same night. I believed that it would be delivered on the same day (1 september 2018). Unfortunately, the groceries were not delivered on 1 september 2018. On contacted the manager concerned he informed that there was no possibility of delivering groceries on sunday the 2 september and would be delivered only on monday the 3 september. Consequently, despite spending about rs.4, 000/-, i could not get my groceries meant for janmashtami and there is also possibilities of chocolates and juice getting spoiled.

Had the staff of your outlet were kind enough to inform that the groceries would not be delivered on sunday. I could have made arrangements to carry with me.

Please make arrangements to delivery the groceries to my address at b1 subhashek apartments, 135, amma mandapam road, srirangam, trichy 620 006 today, at the earliest.

With regards,

Thanking you.

A r ramaswamy