Reliance Fresh — fungal in amul diced cheese

Address:

sector 22, kamothe, Navi mumbai, Raigad, Maharashtra, 410209

I am regular buyer of amul diced cheese from reliance fresh kamothe as i run a small business. as a trusted brand i used to be carefree before buying the product but this time i was really disappointed as i found fungus in the cheese when i opened the package some part of the cheese was turned green. i immediately visited reliance fresh kamothe sector 22. 1 st thing happened i didnt have the bill but whenever i buy any product from reliance fresh kamothe i provide my number to them. i requested them to check the bill through my number he left for 15 min and returned stating that he could not see any bills by the number provided. he stated that he could check only bills 15 days back. so i asked him what am i supposed to do so he said we could not do anything as it has crossed 15 days. my point is if the product has a expiry of 12 months and if it has fungus on it before expiry so whom has to be blamed . being into food business i have to keep back up of my ingredients. I have requested the manager also regarding this issue but there is no response from the manager as we look "RELIANCE FRESH" as a brand we are expecting some proper response from the store as we had word with Mr. Sanjay kadam[protected] he is the store manager at kamothe store.

We expect from the store to at least replace the product and provide us new one or some courtesy.