Reliance Fresh — heritage fresh butter

Address:

600017

I am regular buyer of heritage butter from your nanaganallur store. You can check my mobile no. [protected] for the reward points earned.

I purchased six packets of heritage fresh butter fro your north usman road outlet on 20th september 2018 and immediately after reaching home in 20 minutes time refrigerated it in freezer. It is best for use till december 2018.
I used my credit card and the transaction reference is 75503728264023052095067 for a total bill amount of rs.1344.43.
The packs were all good. After converting it into ghee by! St october 2018 we found that they were giving foul smell and we could not use it.
I took the ghee to your store and showed it to the manager. Our four or five visits to your store to redress our grievance was of no use. They were not of much use to me to get it replaced or cost refunded.
Adding insult to injury after giving all the details they were not even prepared to verify their bill copy and asking me to produce the bill copy.
Please replace me the butter and also compensate me for the cooking into ghee and all the trouble you had given me through this poor quality material.