Reliance Fresh — Home delivery reg

Address:

Chaithanya, pattom, Trivandrum

Dear sir,
I nimmi thankachi n g, one of your customer since 1999 onwards.
Now i am staying in pattom, trivandrum district.
From pattom reliance fresh shop i ordered the online purchase of some essential commodities on 05/07/2020 @ 1.54 pm. So many times i tried to contact that delivery person and the land line of the shop on the same and the very next day also. On 06/07/2020 @ 2.00 pm also i tried to contact and reminded through a message, but there is no response. But i noticed that the message was read on 05/07/2020 in the night 10.37 pm.
On 06/07/2020, after my duty nearly 04.50 pm, i visited the shop then they told me that they closed the business and will deliver the item on the next day.
I told them, if possible please help me today because i gave the order on the previous day, but they are not co operated with me and they argued that i wrongly sent the message to some other person's number so they are not liable. But from this number ([protected]) i took 4 times home delivery.
More than that the security on duty, behaved very rudely and told me that who are you? And if we are not delivered you raise the complaint wherever you can.
I also gave a written complaint against the delay of home delivery but the store manager refused to accept that and i ordered on sunday with offer rate. If they are delivering on tuesday (07/07/2020) only i have to suffer the financial loss also. Today (07/07/2020;11.23 am) upto this time they are not delivered.
In the present covid 19 situation your people are behaving rudely and roughly.
Even though i am waiting a convincing reply about this issue and the compensation also which i suffered the mental pain from your shop and mainly from your security which was on 06/07/2020.