Reliance Fresh — Irresponsible behavior of staff and management

Address:

Bangalore, Karnataka

I'm Jagadish from Bangalore. I had been to the Reliance fresh located along the Marathalli ORR near the ISRO road yesterday looking for Pears soap besides other things. At the place where the Pears soap was kept, there was a label saying "buy 4 get 1 free. Valid on packed cases only" I looked for the packed cases and did not find it. So I ended up buying 5 individual pears soap boxes. When I asked at the billing counter and they said the packed cases were over. A couple of hours later I came over to the shop again to buy a couple more things and found the Pears packed cases now. So I went over to the billing and requested them to give that to me as it ~60 Rs cheaper. They said I can get the soaps the next day and they would check. Today, I go over to the store and tell them about this and they are not ready to change it. When I gave them the details of what happened they instead blame me for not buying the right pack. I had asked the attenders and the billing counter and they said it was not available. When speaking to the manager, he explained that they can't take it back. But when I was walking out of the store, the manager was snickering behind my back. That is not acceptable. Your store people are careless. Why should I lose my money because of their ignorance? If I have to look for everything on my own, why do you need to employ them? The manager is not oriented towards keeping the customers and is unfit to be in his place. He can't understand the complaint from the customer and instead blames the customer for what happened. If this is the behavior of your staff, your business will suffer. You will lose loyal customers due to such complaints. I hope someone acts on this.