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Reliance Fresh — Loyalty points

Hello,

My concern is, I'm not receiving loyalty points balance instead I'm geting physical card balance. I've set a complaint regarding this quite a few times now with different customer care agents however didn't get an apt solution to it. My complaint number is3217080
I am attaching my message that I'm getting. Kindly look into the matter
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    Reliance Fresh
    Customer Care Service
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    Reliance Fresh Phone
    +91 22 2278 5000
    +91 22 4017 6400
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    Makers Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400 021
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