Reliance Fresh — mishap with customers

Address:

JK Complex, 2/8A & B, Kambar St, Mogappair West, Chennai, Tamil Nadu 600037, Chennai, Tamil Nadu, 600037

Sir/Mam,
I found this unprofessional and highly dissatisfied with the experience shopping at reliance fresh for the first time. More than the quality of shopping one must always makes sure that the customer is reassured with the best customer service for him/her to be a loyal customer.
At the store today (12/06/2019 12:45 pm) i was asked by the SECURITY to shop carrying my helmet in hand, I tried explaining his that it would not be possible to do so and ended up calling the STORE MANAGER to resolve the issue but the manager had no ethics to continue asking the customer to carry the helmet in hand or a carry bag itself along with the other purchase.
i feel this has to be given attention and the employers at reliance fresh has to be taught how to treat their customers. am not sure how many did shopping carrying their helmet around and haven't given a thought to report about the same but am sure this need a change.

Thank you
Regards
Prakash. A

Store details:
Reliance Fresh
JK Complex, 2/8A & B, Kambar St, Mogappair West, Chennai, Tamil Nadu 600037.