Reliance Fresh — rude behaviour by sm at ambattur reliance fresh mart

Address:

RELIANCE FRESH RETAIL, old no 225 / new no 83 m.t.h. road, venkatapuram ambattur o.t. 600053

Sir, i am a regular customer of yours ever since your branch was opened in ambattur o. T. Due to the present covid-19 regulations we stand in queue outside the shop for atleast half hour and enter your shop for our needs. We have no complaints about that. On 04-august-2020 i entered your retail outlet for my purchase around 0730 hours in the morning. As i had an urge to relieve my self i used the toilet available in your outlet. When i came out of the toilet your sm (No name plate on self) confronted me and in most rude manner told me that i should not have used the toilet. He collected a few female staff with him and chose to insult me in their presence. He could have have handled this matter in a personal way or simply by fixing a sticker on the toilet door "for staff only" but he simply went on abusing, that it is a daily matter with customers and he need not be advised about that. A shop is not a private place and is visited by many people. Providing a toilet for the customers is part of the service. At least your sm should have the decency not to shout at the customer and precipitate a complaint. He also challenged to make complaint to whosoever i mind. I cannot understand this attitude from him and he could have simply avoided the whole matter by putting a "staff only" sticker. If it is the policy of your organisation of not allowing a customer the use of toilets for a minute kindly instruct the sm to display the point. Also he may be given lessons on gentle handling of customers.