Reliance Fresh — service by staff

Address:

Dharwad, Karnataka

Today the 8th of June, 2018 at about 0900 lt, I went to the Reliance Fresh Store for some purchase. The billing counters were unmanned. I picked up what I wanted and came to the counter, all counters were still unmanned.
Asked Security Guard if today was free check-out, he went to the cash counter and rang a buzzer, after him ringing the buzzer for quite some time. Heads popped up from the isles, their was talk among themselves, nobody came to assist.
Security Guard was kind enough to ring the buzzer, till a man appeared (not in uniform) and manned the counter furthest from the counter I was standing & asked me to come over to his counter. When told, I have been waiting at the first counter for all the time, he said that counter is closed and I should come over to him. The machine at the counter was flashing "Next Customer Please", so I told him the counter was open and I was not willing to move to other counter.
I was upset with the delay and the behavior of the staff & decided to leave the store, by then all counters were manned & wanted to serve.
I demanded for complaint register, initially - in was not forthcoming. Then feedback register was produced, when asked for complaint register, they went looking for it & I left the store frustrated, informing that I will be filing a complaint on line.
The whole episode, should be available in your store CCTV camera for analysis.
Appreciate, if better service is provided in the future & not frustrate the customer with this attitude & behavior. Complaint register is available to customer at all times.
The Security Guard was trying to be more than helpful, during the whole process.

Regards,
Capt. C. C. Kachvimath,
Manjunathpur Main Road, Malmaddi,
Dharwad 580 007
Mob: [protected]