Reliance Fresh — spoiled food item at reliance fresh hbr layout, bangalore

Address:

560043

I live in hbr layout kalyanagar, bangalore. Reliance fresh store (Code - 2163) is closest to my area and i usually go there for my grocery sohpping. I bought 2 ltrs of gowardhan milk from there yesterday (Oct 19th) and the milk was spoilt in the packet. The milk came out as curd from the packet itself and entire 2 ltrs was a waste. Now, i didn't keep the paper bill because i didn't think necessary to save the vegetable bills that's usual. Didn't expect his disaster. I went back to the store this morning (Oct 20th) and showed them the spoilt milk packet. Instead of exchanging, the store manager srinivas and the guard supan, spoke rudely in front of all the customers and demanded that i produced paper bill. I said, you always ask for the customer phone number while billing. Just pull up my bill from my num. Instead of doing that and making the task easy they gave excuses and continued speaking rudely. Such a simple task, exchange your food product that's spoilt. I have the proof. Its a genuine exchange. And they created such a fuss and wasted my 30 precious minutes of morning time. I got late for work. I then called customer care and that lady asked the store manager to exchange the milk. But all this the store manager could have done without troubling me or talking rudely. I want to register complain against store manager srinivas and the guard supan. Reliance fresh store code is 2136. Btw i came back home and pulled the bill out from my waste basket. Bill num - 119. Payment ref num[protected].

Vandana