Reliance Fresh — Staff service & behavior

When we reached your newly opened outlet at Thanikkal juction, Ernakulam at 8.50pm on 13/10/20 the security told me they are closed. And his behavior to me is not customer friendly. In a notice received with newspaper two days before clearly mention the timing is 7 to 10pm. If you are closing before 9pm, what is the piont to circulating such a notice. If such a security is standing in front of the door no customer will come second time.