Reliance Fresh — Transaction failure amount not refunded

I made a payment of Rs. 264.79 on[protected] at Reliance Fresh store at 500, Sir M. Visvesvaraya Road, Muthuraya Swamy Layout, Hanuman Nagar, Hulimavu, Bengaluru, Karnataka via transaction# UPI[protected]DR-RELIANCE R-HDFC-RELI.

The amount got debited from my IPPB app account but salesman said its failed from their end and asked me to pay by another method stating that the first transaction amount will automatically get credited within 21 days. But nothing happened so far I raised several complaints but issue remains unresolved.
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