Reliance Fresh — UPI payment made amount debited but it shows upi rev

Address:

Madurai sriram mahal melakkal main road.

Amount paid RS 213.34 on 31 July 2021 time 20:50, from a/c num xxxx031 (debited) and credited to a/c num xxx3945(UPI ref[protected] but statement shows REV-UPI 035326. but amount not credited to my bank account. purchased items not delivered. Amount credited to your account . pls kindly verify and credit the amount to my account from which it was transfered. Before bill taken your system got hanged. but the amount got debited from my account, but bill was not printed( taken out).
pls do the needful.