Reliance General Insurance — About car claim

Address:	Chennai, Tamil Nadu
Website:	indian consume complaints

I had a car which my sister's husband was using he met an accident with that car on march 19 year 2016 the reliance insurance company surveyor name murgesh declared that the vehicle is total loss so i claimed it. The idv of the vehicle was 4 lakhs... The insurance company settled me the amount of 3 lakhs. And the agent of that company sent the buyer of the vehicle. He told that the balance amount will be given by the buyer and they lifted the vehicle and hand over to the buyer. The buyer gave me 55 thousand and he told that the balnce amount of 45 thousand he give in a week. Now it has been more than one month they took the vehicle nor the reliance insurance agent is replying about the balance amount nor the buyer is replying abt the money so pls help me asap...