[Resolved]  Reliance General Insurance — Claim settlement issues

Address:

Ahmedabad, Gujarat

Claim Number: [protected]. Policy Name: [protected] Name: Pratik K Bhansali Hello sir, I am having mediclaim policy with Reliance General Insurance since more than 4 years. Every year I renew the policy on time. My policy number for current year is mentioned above. I was hospitalized due to critical illness in the end of Aug. 2014, so I initiated a claim (the claim number is mentioned above). After a few days (when my health was improved), I sent all the documents to their health claim office at Hydrabad. As per their records, the documents where received to them on 17th Sep. 2014. After that I waited for 20+ days but they did not give any kind o[censored]pdates till then. Whenever I used to call them or used to track the claim status, it always said that claim is under primary stage of process, the status was not getting updated. So, I emailed at rgicl.[protected]@rcap.co.in, still there was not update or reply from their side. I also emailed at rgicl.[protected]@rcap.co.in but again there was no update or reply from their side. Suddenly, on 11th Oct. 2014 I got the SMS and Email from their side that my claim is approved along the claim amount. So, I thought that the claim amount would be deposited in my account soon. But today is 14th Oct. 2014 and still the amount is not deposited my account. If I try to contact them at their customer care number, they say your call has reached in motor department, please wait we will transfer the call to heath department and the call gets disconnected. This has happened almost more than 20 times. There is nobody to answer my queries if I email them (not even their grievances head), their phone system is too bad as the call gets disconnected. I am totally helpless as I am not able to get the exact status of claim, and there is no one to answer my queries. Finally, I have approached you with the problem. Please help me as I am fed up of this. Everyday I have to waste my time calling, emailing them and at the end of the day I get no updates. I hope my query will be addressed here with proper considerations. Thanks and Regards, Pratik Bhansali.