Reliance General Insurance — Delay In Claim Process and illegal survey

Address:Rajkot, Gujarat, 360004

My Car met with an accident before 4 months . After 1 month of accident a surveyor called us and told us that our car was sold in a online auction for some amount. But the tragedy was they sold our car without any prior permission from us. After we denied him for giving the car to a buyer selected by him he threatened me that if I will not give him RS 25000 then he will not make claim process further and reject our claim.

The second thing I want to high-light is THE SURVEYOR DIDN'T PRODUCE HIS SURVEYING LICENSE TO US AS WELL THE SURVEY REPORT OF OUR CAR. After asking for the survey report several times he gave me a opinion report of old date and told that it is a survey report.

I need some guidence if any expert is interested to guide me for taking further steps.

Mail id:- [protected]@gmail.com
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Reliance General Insurance customer support has been notified about the posted complaint.
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Dear Atharva,

We truly understand your concern.Kindly share your policy details & one of our representatives will connect with you soon.

Regards,
Reliance General Insurance
Motor claim under the policy no. [protected]
claim no. [protected]
Registration Number GJ-03-HA-8001
Engine Number Z[protected]
Chassis Number DDH015458

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