Reliance General Insurance — Not Getting my claim

Address:

238, Bharat Nagar, Ashok Vihar, Delhi - 110052

Hi, May Name is Saurav Sharma. Somebody stolen 2 Tires along with Alloy Wheels of my KIA Seltos. I complaint on dial 100 first than no policeman came to me till 4 PM than after I lodge an FIR online on Delhi Police Website and inform to my agent. I went to the showroom and sign the claim form. Then I receive a call from the surveyor, he asked me for some photographs of the car, I sent those photographs. After that when my claim suppose to clear the surveyor called me and he said that I have not add the Car Number in the FIR so he is not able to process the claim. There is no option to edit the FIR online, I went to Police station but they also denied to lodge a duplicate FIR for the same. What can I do in this situation.