[Resolved] Reliance Gsm — Bills issue

Kamya Gagan Sharma

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi, 110007

I have port my number from idea to reliance gsm (my no. [protected]) as one of the customer care executive visited my office and gave the details that reliance has brought the connection with unlimited calls and internet. later on when the number get activated the customer care told us there is no such plan with reliance its like some local and std minutes are free, which was the first mis commitment done by them. then i requested them to discontinue the services of this no and i dont want to continue the plan and they forced me to retain this number for minimum 3 months and only after that i can go for pre pad conversion.
Now i am getting regular calls from reliance to pay the bill amount which was actually not to be charged as i havent used it. also, they have imposed 3 months more bill and late charges on it which i will not pay now.

Reliance is a cheater and now they are harassing their customer by sending the legal notice at my residence.

Pls help!!

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May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Reliance Communications Customer Care's response Dear Kamya,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 21, 2016

Reliance Communications Customer Care's response Dear Kamya,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Oct 06, 2016

Updated by Kamya Gagan Sharma Sir, again this morning i got a call from a lawyer from Tis hazari court Delhi, who forced me to pay the due bill and otherwise they would dislinked / deactivate all my ID proofs like Adhar Card, Votor Card & Passports. Is this the the way to threaten the people the name of the Person was AMAN KUMAR - DUTY IN CHARGE and he called me from - [protected] and giving me a threatening calls, Being a female i cannot accept all that and he told me that he would be reaching my home if i will not pay the bill. I have email which i have sent to reliance in Aug where i have written that u want to discontinue the number and want my no back and till date they people are harassing me and also not giving my number back.

In spite of settling all the actual dues for which I was liable and even after convincing all the officials from various departments who called me up with my facts, after 4 months I am still receiving calls but now from their lawyers who are claiming that their client have sued me for non payment of dues (Rs. 1841/- the amount which I am not liable to pay).

Words like legal cases and court of law is really frightening especially for those who belong to ordinary middle class family. Same holds true for my father as well, who wants me to make the payment and avoid such complexities and unnecessary harassment. Even he thinks that this is not correct but then at the end of the day its better to pay than get into such trouble.
But I feel that now there are forums where such grievances can be addressed and that is why I am here. Its not about the quantum of money involved but about honesty. Why should anyone pay the amount for which he is not liable and above that how can you sue him for that? One has to raise his voice against arm twisting especially when big and reputed companies like Reliance are involved in such incidents at grass root level. I hope I will get a solution or path to find one soon with your help.

Regards
KAMYA [protected]

Nov 25, 2016

Updated by Kamya Gagan Sharma Sir, They called me again and given me a warning to pay the bill otherwise they will block my all ID cards and sent legal notice against me at my home address.

Being i female i dont want to get into all dis trouble.

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Comments

Akasht1988

from Thiruvananthapuram, Kerala

I had purchased reliance jio dongle wi-fi in ajmer reliance market .they provide me a sim with this device and ask me sim started within one day but next day i approach reliance jio market it is suitetd at makadwali road ajmer but there are not a proper response and till date my wi fi sim not statrted today is 4 day without activated my wi fi sim.