Reliance Industries — Ajio refund not received

Order id - FL[protected]
Return id - RT44760615

Refund initiated (Rs. 1384) - 16/09/2021

I contacted my bank but there is no such refund is received in my account so i mailed the ajio customer care n they hv given me a refund reference number - [protected], i contact my bank to trace this number but bank says this number is fake, there is no such refund initiation towards this numbers

Since past 1 month i m trying to get a solution in this matter, raised multiple complaints but no resolution provided

Plz refund in form of ajio wallet, as i didnt received refund in my bank account

With this m attaching my bank statement in which clearly no refund received in given duration of time n previous complaint numbers which i generated tickets which closed without resolution