Reliance Industries — defective product received

Address:

Ranchi, Jharkhand, 834001

I bought an hp ink cartriage 678 costs rs 685, from reliance retail sandhya towers purulia road, ps lalpur, ranchi, jharkhand.
When i put it in my printer it showed error damaged product message.
I visited the customer care but they didn't do anything just recorded my complaint and told me that cartiage is fine your printer might have fault bt my old cartriage is still working and whenever i put my this new purchased cartriage it again shows error message. So this implies that the cartriage is defective. I want action to be taken, i want my refund.