Reliance Industries — share certificate not received for bonus share

Address:

Uma talkies road,, Bargarh, Odisha, 768028

Sir my mother have total no 36 equity shares and 36 bonus shares,
I apply for transfer the shares to her demat account
But only 36 shares are transferred and the bonus shares are not transferred to the demat.
Share certificate for bonus shares has received by us
Please transfer those shares to her demat account
Folio no[protected]
Demat 58348617