Reliance Jio — Delay of handset repairing

Address:

Jorhat, Assam, 785001

Hi,

I have bought a lyf (flame-2) handset on dated 25 th june, 2016 but unfortunately after 5-6 days the display of the set was dead, on 8th july i went to the reliance gio jorhat office, met mr. champak baruah and he told me that the display of my set has been broken, he placed a order for that spare and assured me that on 11th or 12th the product will be available, but till today product is not available, how many time will i have to wait for this simple spare part? why are the company not providing demo handset for this period?

Regards

D. bordoloi
Jorhat