Reliance Jio Infocomm — amount debited from account but recharge not done

Address:

h.no-2-3-32,leela kunj apartment,g-1,rd no- 06, co-operative bank colony,nagole, Hyderabad, Andhra Pradesh, 500068

I recharged my jio number [protected] with an amount of rs-1766/- ( 444*4 plan) in my jio app through Google pay on 5th December 2019 time- 20:16 pm, amount is deducted from my account but in my jio app there are no ACTIVE plans and when I called to customer care they are telling me there are no ACTIVE plans on my account .
Please kindly solve my problem .