Reliance Jio Infocomm Complaints & Reviews

Hello everyone,

My jio previous tariff plan was getting expired on 26th june 2018 and during the course, i received tons of sms from jio reminding me to recharge for rs 498 and 91 days validity offering additional 1.5 gb per day free for 91 days.
In these sms, jio also provided me the link to recharge for rs 498 with free offer 1.5gb per day.
Accordingly, i clicked on the link provided by jio and made the payment of rs 498. Also, as per the jio instructions, i redeemed the offer of 1.5gb per day for the renewed tariff plan.
Now, the jio grievance addressable team says that the offer of additional 1.5gb per day was redeemed to the expired previous.
Through this media, i request once again, the jio management to review the issue and resolve it fairly.
Shivashankar,
[protected]
This is ridiculous and highly unacceptable.

My jio number: [protected] went blank on 2.7.2018 evening. I went to a jio shop in new panvel and paid rs 399 for recharge. Even up to now, the jio is balnk. Today on line payment of rs 198 has been made, but the jio is still blank. Kindly advise. My other number is [protected]. You may contact me on this number. Please give is top-most priority. My all activities like emails, making phone-calls are stopped. Total payment of rs 399 +198 has already been debited to my account.

My mobile number is [protected].
I have racharged my jio number for double data plan.
They give me additional data for only 1 days validity instead of. 90 days.
Jio is no 1 in case of fraud.
They didnot revealed the main trick in this double data plan.
They said that you have to recharge for the double data before 30 june.
And max of the jio users have tge validity till 1 or 2 july.

And when ever any user reedeem the aditional data they got only 1 days of free data instead of 90 days.

Because the free data pack will be added to the base pack that is going to expire in 1 days.

This is a worst trick they are applying.

We are customer not fool animals.

If this continued. Customer will through the jio and accept desi network bsnl.

Because bsnl us not fraud...

I have paid rs. 399 /- for 1.5gb per day. But in my area karaikal they said due to high volume is jio users the internet speed in 40kbps is 400kbps speed which is way less than the speed of 3g.

When i complained to them they said we will instal a new base station in your area on 4 month.

I asked them to refund my recharged money or data if you can't give me promised 4g services. They said they didn't have such scheme. I have to wait for 4 months to avail their service.

I want to give consumer case against them for fraud and giving mental fraustration.

I recharged my mobile no [protected] double dhamaka plan of 299 on 26th june 2018 through jio app for valadity of 84 days. But in my jio app it's showing that your plan validity is only for 28 days. I request you to either change my validity to 84 days or cancel my plan and reversed 299 in my phonepe account.
Thanks and regards,
Sachindra kumar
Mo. [protected]

Iam not recieving some otp. Example aadhar is linked to my mobile number. While i in order to download the aadhaar card though internet the not recieving to me, but set to your mobile number it is showing. So equiered about it. But till now i didnt get the solution.in some cases number is invalid it is showing.
It is due to jio 6 series starting number. So what could be solution to this problem. Please tell me what to do, in order to i get the otp.

I have recharged my geophone on 30.06.2018 with Rs498.with sbi debit card but recharge was not done the amount was deducted from my account the site is showing with all geo plans offers etc.ofter verification the site name is "recharge.cube.in"please take necessary to recover the amount and take action on the site it decieving geo customers.in my account showing amount payed to upay bombay.kindly reply me the status.my e mail. [protected]@gmai.com

I done recharge of rs 399 on my jio number in month of june 18 which activate today but i nt received my additional data recharge voucher in my account.

According to company term & conditions the recharges done in month of june 18 are eligible for this offer.
Register my complaint against the company that they nt fulfilling their terms & conditions.
Return my additional data voucher in my jio account according to jio scheme as soon as possible.

Good day jio,

I have purchased jiofi long time ago and have put the same unit to rest due to very poor speeds d/l and u/l.

Attached is a speedtest snapshot.

I think i have complained by voice, many times but seems you are shameless and do not care about customers.

Kindly stop advertising jiofi as 4g, completely misguiding and useless product!

See attached snapshot.

Latest complaint number as below

Quote
Dear customer,

Your service request number is sr00000mlqzy. You will receive an update by 06/07/2018 21:27.

To check the status of your service request using myjio app, click https://www.jio.com/track_sr_status

Thank you,
Team jio
Unquote

Looking forward to a permanent and satisfactory corrective action from your team!

After successful recharge confirmation sms for my mobile number with rs.448 through my jio app, i received a voucher for a add on of 1.5gb/day. Immediately after redeem i got the add on offer for base plan validity.

My complaint is

1. It is nowhere in app's t&c is mentioned that the recharged amount will get cedit only after expiry of the existing plan and

2. As per double dhamaka offer's t&c add on will be applicable for recharge cycle, then why my add on data is not applicable after successful of my recharge

I request you to get back my add on pack for my present recharge cycle and do needful.

Thanking you in advance for your help.

I am jio prepaid user. When i purchased new jio sim, i got 4g speed during first 15 days, after that speed decreased up to 0.20 mbps.

I contacted to customer care. They registered my complaint and given resolution that, network conjunction to solve in 3days. I contacted customer care, they registered my complaint again but issue not solved. I contacted to jio many times they didn't solve my problem but they given new service request number every time.

My last complaint service request number is sr00000lh1bu

Hello,

I recharged two of my job numbers for getting double data. First of all the word "double data" in itself is deceptive. On a pack of 448 that provides 2 gb of data per day they are providing you with only 1.5 gb double data. How is that even double?

Coming to my concern, after recharging the two numbers i was provided with a data voucher for each number. I redeemed that voucher only to know that the voucher i got for the recharge doesn't truly belong to your recharge. I happened to redeem that and the voucher was activated for the current base plan only which happened to had just 2 days of validity remaining.

I have two questions :

1: if the double data i got was a part of new recharge why was it allowed to be redeemed? I didn't recharge for getting a voucher for two remaining days only? This is a total unethical way of business.

2: now after i came to know that the validity was just two days i asked for a refund. The new plan was queued and was not activated. Why is it that there is no refund available? I could have tried again and then saved the voucher code to be used/redeemed when the base plan expired.

Sub- Jio phone under warranty charger replacement take more than two month by Service center after that refused because of IMEI no is not mentioned in form.

Dear Sir,
I have visited your store available at 227405 amethi up. representative has promised to resolve within 2 days but after submitting a filled form along with charger on 26.03.2018 he is unable to serve me. On 19.06.2018 I have visited to recieve my charger he has said you have not mentioned your IMEI no so we are unable to replace your charger. I was puzzled at the time and replied him that if any problem in form why you have not told me telephonically or several times when i have visited for the charger.

Store Name- Jio Customer Service near RRPG College Amethi
Representative- Lavkush
Problem- Jio Phone Charger Replacement.

I have recharged my jio mobile number ([protected]) with rs.399 on 23.6.2018. i have checked offer on my jio application before recharge they show recharge of 399 gives 100 cash back using recharge with phonepe. but i received only 50 rs cash back another 50 rs not yet received. i have informed to the customer service they did not respond me. please help me to get remaing cash back amount.

Thank you

I participated in JIO CRICKET PALY ALONG CONTEST very actively & scored more than 33000 points by participating almost in all the matches participated in JIO CRICKET PALY ALONG CONTEST very actively & scored more than 33000 points by participating almost in all the matches of IPL 2018.

But Despite several reminder mails sent to CUSTOMER CARE of JIO and further ESCALETED to APPELLATE RAJASTHAN also but neither received any positive response nor the FINAL RESULTS of the said contest where REWARDS of Rs. 500 Cr were expected to disbursed... While some gift VOUCHERS WERE SENT WHICH ARE NOT GETTING REDEEMED BY THE PARTNERS...

I am jio prepaid user. When i purchased new jio sim, i got 4g speed during first 3 months, after that speed decreased up to 0.56 mbps.

I contacted to customer care. They registered my complaint and given resolution that, new tower will be construed in my area in 90 days. After 90 days nothing happens. I contacted customer care, they registered my complaint again but issue not solved. I contacted to jio many times they didn't solve my problem but they given new service request number every time.

My last complaint service request number is sr00000lkbl7. I received following funny message from jio "this is an update on service request number sr00000lkbl7 for network connectivity. Regret to inform you that the location for which you had raised a concern may face intermittent issues. We have noted your concern and will be taking steps to improve coverage in that area as we expand our network in the future. At present we are unable to commit a date, we appreciate your patience. If you are not satisfied with the resolution, please call us on 198 or write to [protected]@jio.com. You may also raise an appeal with appellate."

My issue is older than 1 year, but not yet resolved.

I took BSNL Number[protected] from Guntur, Andhra Pradesh. As I lost my phone I visited BSNL Office after 10 days to take new SIM. When contacted BSNL they informed us that SIM is changed to Jio in another lady name Amala. Without my authorisation Reliance Jio had transfered to another person name. I contacted Jio Office in Arundelpet, Guntur and they informed me that the number can be changed after 3 months.

Yesterday when I contacted them they are informing that the number can't be changed as the number is blocked by the lady and they need her permission with Aadhar Card Copy and her Bio-metric authorisation. When I questioned them about how they changed the number from BSNL to Jio without my consent they are informing that they will send SMS to confirm the change within one week and since its accepted they changed and that they don't need my Aadhar Card copy or Bio-metric authorisation.

I can't understand the double standards followed by Reliance Jio.

Keeping in view the above facts I request the Indian Consumer Forum to help me get back my number.

I just posted my number from airtel to jio. The data speed is so low that i end up not using even 50% of my data. What is the point of giving 1.5 gb extra when the gb i already have are unused. I called jio helplline but they said due to excessive jio customers in my area the internet speed is being hampered. So i need to move to suburbs to get good internet speed for jio.

This is my jio no.[protected]. my jio sim is in my mobile phone but some one using my same no for out going calls.. some of my friends and relatives getting call form this no. . But sim card is in my phone how someone use same no for outgoing calls. Am very disappointed .. please check this
issue and fix it.

Regards
Bhagirathi nishad

Hi, i am using my jio sim and it is offering 1.50gb daily data, but the consumption of data is abnormal, company is cheating on consumers, only after using 250mb it is showing that your data balance is exhausted, plz help us, plz take a strict action on the company otherwise it will always fool consumers and make money plz take a positive action on the company