Reliance Jio Infocomm Complaints & Reviews

Received a call from [protected] at my jio number and as i was not available, checked back at around 11.18am on 8th april. He said it is from car trading and asked whether iam looking for second hand car, i disconnected the call. As my number is known only for few, i sent text message to him asking the details on who gave my number and i wanted to complain on them. He was abusive and said ' you do not have sense'. He also said 'watch your words' and then added 'his company will make a complaint on me'and finally he said i will close the inquire and will place you on dnd.

I never made any enquiry and my number is on dnd mode.
I do not use this number much.
And when i was asking on how he got my number, he do not have to be abusive.
It is he who had called me and then he is abusive, which is not acceptable.

Why can't he communicate on how my number was available for car trade. That information will help to catch the culprits.

I would require an action on this type of people by reliance jio and would require to know who has provided my number.

U cheated us
Since the day one i have buyed the new sim of jio numbered [protected] i had issue with its call. I am not able to call only 10 out of 1 call are connected and only 10 out of 1 call are reaching near me. I have issued a complain against these but no action was taken.
The again i tried to contact your customers but they lifted the phone and they were not speaking busy in talking with themselves.
Due to this i have suffered a lose of around 25000 rupees as this sim is even my business sim.

I have complained that im getting low data speed and there are more call drops in our area on dec 29th. Customer service executives escalated the issue and of no use. They are saying that users are more in that area and we are trying to rectify it within 90 days but nothing had happened in their rectification process. The speed remains the same. Now they are requesting another 90 days. My question is that what's the use of jio if it doesn't serves better to it's customers?

Hi team,

I am very frustrated of no network coverage issue since january with jio. Several complaints were logged but no action taken. Jio is absolutely reluctant on this.
* i stay at 6/91 jharera village, subroto park. New delhi 110010. Near lohia park.
* i logged complaints as area complaints about no internet and voice connection but signal tower is always full on mobile.
*no network coverage issue going on.
*no one visited and tried to fix the issue.
*i have been confirmed by [protected]@jio.com that i shall not receive any compensation for the loss of service as jio does not provide any compensation.
* my issue has not been fixed but jio is consuming my recharged amount without shame.

I am very hopeless. Please assist and take an action against jio for cheated me by giving no service at all. Issue is still persists and it is since jan 2018.
Please see the attached complaint snapshots for your reference.

I have purchased IR through online in March, 2018 but never worked in any country. I NEED REFUND. I visited Europe four countries, but it never activated in Italy and Switzerland. In France and Spain it activated but never worked. I received one bloddy SMS from Jio saying to switch off Mobile data to save money. Except that no calls received or no calls gone. It was dead. As someone warned me that Jio never works, I took Airtel Prepaid with IR Zone B and it worked excellently. In my office I have full Jio connections and now I am going to remove them.

I have been receiving a bill of Rs. 52on a jio number [protected] which was never used after the free offer ended over a year ago. I also havent selected any postpaid sevice for the number nor any plan. I used jio sims when they were offering 6 months of preliminary service and we were told by the executives that after that tenure we will have to select jio prepaid or postpaid services.But after the free offer got over, I received a message that all my jio numbers have been converted to postpaid without my knowledge. They also asked me to choose a plan. I then converted 3 of the sims to prepaid and are still using it. But suddenly I get emails from jio about this number and I am surprised as I have neither selected the type of service nor any postpaid plan.So how am I getting this bill?

I am having jio SIM card having number [protected] but there is another person having same number.

Can you please let me know the details on this?
Also I would like to use this number for my WhatsApp but can not use because someone already using it.
Can you please check and confirm this?

And please make the necessary actions about it.

Thanks
Neha Kulkarni

My jio number [protected] has been discontinued without intimation me.
why this happened i was using this number last 15 months and last month i recharged 399 on 13 march 2018. i want to activate my number or give me my money refund. you done wrong things with me. i will go consumer forum and raise complaint against you. your jio care service center unable to solve my issue and customer care 198 not resolved my issue..
i have all the call recordings.

i want Revert on my mail
[protected]@gmail.com

I have found that jio infocom is giving factually wrong and misleading information about its product through its website.

Its website (Copy enclosed) claims that jio will provide 20 % more data than competition always but factually it is wrong because its competitors are having better plans.
To give an example, let us take one case where jio gives 20gb per month 4g data at the rate of 409 + taxes without data rollover facility while its competitors give the 20gb data with rollover facility in just 399 + taxes. Obviously jio is not giving 20 percent more data in this case. There are more such case for higher data per month as can be seen from the enclosed images.

Please ask the operator not to give such misleading ads

My area is vidhyanagar, t. Dasarahalli, bangalore 57, opposite to t. Dasarahalli stop green line.

I am facing network strength problem as well as speed problem, when i complain about dat to customer care they are answering it takes 60days to get resolved.. My question is till they rectify i should simply keep my connection which is of no use as well as waste of investing money for recharging which i cant get refund nd which i cant make use... And as per telecom rules i cant port untill my 90days completetion, pls my request is allow dem to provide port since i am a new user who ported from other network to jio and not completed 30 days and facing many problems..

I recently purchased a mobile hotspot numbe [protected]. I am not able to detect the wifi in my mobile unless i bring my phone near your instrument. Also mostly the download speed is less than 1 mbps and my upload speed is roughly 1 mbps. I feel that i have been cheated.
Prodyut kumar bhowmick
146 ram vihar ballupur road
Dehradun 248001
Mobile [protected]
Mail [protected]@yahoo.co.in

Ref : [protected], [protected].

Dear jio cust care,

I have converted my two postpaid connections to prepaid on oct 2017.
At that time the marketing executive told that the security deposit i paid should be refunded with in 3 months. But till date i didn't get any information regarding the same.

Kindly do the needful.

Regards

Rejitha p
[protected]

1) mobile no :- [protected]
Acc no :[protected]
Deposit paid :- rs. 400/-

2) mobile no :- [protected]
Acc no :[protected]
Deposit paid :- rs. 400/-

It's been 3 months since the network of reliance jio has dripped at ribandar-chimbel area in goa.
The network was very good before but since the past 3 months, it's so bad that many people are considering to switch their network. I believe there had been an issue of a vidafone tower having caught fire in this area. Since then, not just vidafone but even reliance jio network is at it's worst! We actually have to travel 10kms away to use the network.

I doesn't contact in jio care from last 4 days...
There has ringing the customer care bell but no one received my call...
Why the customer care agents are doesn't attend my call???
So, please solve my problem as soon as possible...
Otherwise i will be deactivated my and my village members 47 jio sim card...

The jio tower distance 700-800 meter from our village (Location)... But we all are facing the network problem and internet speed problem...
We can't call properly from jio sim...
But our nearest town at bisnupur has full network coverage...
Why we didn't get full network coverage at our location???
I send a screenshot of my phn which proved the network coverage and net speed of jio sim..
Please look at the bottom of screen shot where see the tower sign...

I have tried to contact several times to check whether my policy is renewed or not but there is no resposne from jio shravak arogyam team instead they have removed all the numbers from their website and the only point of contact is mail id which is not providing proper response. I request you to solve the issue on priority or provide me refund / actual amount paid. Let me know what necessary steps have to be followed on your website for renewal as nothing is clear in website. I have contacted below numbers but didn't...

The jio download speed and browsing speed is very slow in our area (Jalnagar) bijapur, karnataka.. It take 5mins to download 2mb file the it takes alot of time to buffer a video in the youtube. All o[censored]s are facing alot of problem with jio sim. We are facing this problem from past 6 to 8 months.. We could like you to improve the network in our area as soon as possible.. Pls resolve issue the problem as soon as possible.. Ty

Sir, im complain about the speed of internet. My first complain i give you 21st december 2018. And custumer care said they are working on that problem therefore maximum in 60 days problem they will solved. But now after 3 months problem was not solved. And new problem is also create if i call anyone then my call cut automaticly at any time between 1min to 10 min.

Sir,

By mistake i recharged 399 jio pack in my jio number - [protected] today on 1 april 2018, as in my 1st recharge through net banking message said that unsuccessful. But my recharge history reflecting successful of both the transactions. Transaction ids are,

Ref : br0000y0zgqp
Net banking
Mrp 399

And

Ref : br0000y1a4zh
Debit card
Mrp 399


I am requesting to cancel my recharge id - br0000y0zgqp, which i paid via net banking and refund the amount in my bank account.

Looking forward your kind suggestion

Thanks
Kalicharan marandi
Gio no - [protected]

Jio network speed is not available properly from 2/3 month, most of the time network is very poor.07k/s, 10k/s, i am using your network in ruler area at amravati district in maharashtra at our area your network is very poor so i have requesting you please improve your network at our area as early as possible. If network is not improve early i wish to change our network and most of the people wish to change network.
So please take a action as early as possible

Plz do the needful.

Thanking you!!!

D/sir,

This is to inform you that i had a enquiry about my jio mobile no.- [protected] on 31/03/2018 time at 5.28 pm with one of your executive mr. Deva (As name told by him) used a filthy and abusive language with me, which has recorded in my mobile no.- [protected]. When i react the such language of him, then he refused. But it is true and confirmed in recording during the such enquiry.
In this connection you are requested to kindly take the suitable action against him on such word used by him to your valuable customer like me and inform me the action taken bu you against him, so that it will be not repeat in future by your representative with your valuable customer.
Regards,
S. M. P. Sinha
M - [protected] email - [protected]@gmail.com