Reliance Jio Infocomm Complaints & Reviews

I am from visakhapatnam and i have jio number and i traveled to bangalore last week.
I have faced big problem at bangalore as there is no jio network. I couldn't get any phone calls or mail or vedio call.
Please let me know why it is so.
Next week again i have to go to bangalore.
I don't want to face same problem again.
If you don't have network in bangalore surrounding, i will have to take airtel or another sim.
Please clarify

Hi,
I'm a jio customer and it's really annoying that jio internet speed is very slow in my area, i have already raised a complaint regarding this and they confirmed that it will be resolved within 60 days, however now it's been more than 150 days still they're saying will be resolved. The customer service is so worst that they lie and just want to get rid of the customers without any resolution.

I have a jio sim. But its network not worked properly. I complaint against this. Helpline number said it will be resolve in just 90 days but nothing happened.
Then after 90 days i again contact the helpline number they again told me that it will be resolved in 90 days. My money got wasted by recharging the jio plans approx a year. Please do something.
I hope you justice with me.
Thanks...

Jio fiber

It's been more than 20 days i'm unable to use internet at my home and my whole work has been stuck. My kid is not able to watch his online tutorial classes on his smart tv.

Basically i had jio fiber connection installed at my house in sec 40 b chd after waiting 25 days and so many requests made via emails. It just worked hardly 1 month that few people from mc chd took away the internet box installed at outside home without any notice and in the absence coz we were out for work.

This is very annoying and rude behaviour by mc chd. Neither jio people helping me to restore it nor there's no response from mc side.

So, kindly help me to get my internet back. I'm web designer and whole job is on internet. I aint able to deliver the online projects to my clients moreover my kids education is suffering.

Please do the needful.

Thanks

M singh
[protected]
www.britpunjabi.com

I have been to jio store to port my vodafone postpaid connection to jio postpaid. The store executive activated a new number in my name instead of porting my vodafone connection. He then submitted request to cancel the number he created in error and did my vodafone number portability.

However later on u started getting calls from jio asking for payment on connection which was incorrectly opened. I explained them the scenario and they again promised me that the connection will be closed and shared case number as well. This again happened trice. And again it's repeating.

I would request you to investigate on this issue and take necessary legal actions

Boss I am not getting internet for long. I renewed 399 pack but not getting internet for long.

chennai sim - [protected]
now used in Hyderabad - 16

I have complained several times and still not getting any solution apart from getting sarcastic reply from jio chat.

my internet is slow sometimes not working for the past 20 days and somebody in jio is manipulating my daily usage.. manipulate my voucher and daily usage I think. also spoiling Reliance reputation.

Don't manipulate and cheat stop hacking individual security i am annoyed and disappoint particular individual customer. I respected Reliance. I think, jio irresponsible employee sends sms 50 %used suddenly it sends anthor sms 100 % used, wats going on... that employee is creating bad name for Reliance, I think...

Jio employees are not giving prompt answer, they u making fun of me

i am fed up of jio response and insults those guys given me so far.. a big humiliation... i keep loosing hope on prestigious Reliance

Please email me to respond to u boss, email - santosh.[protected]@gmail.com

I have made a recharge using my jio application on 12/02/18. The money got deducted from my account but has not yet been credited to my number. The employees are not very helpful with it. Return back the money since the payment was successful from the bank. The payment was done using bhim application. I have contacted my bank and they say that the payment was successful from the bank's end. I also contacted jio officials but they have not received the money and they say i must've recharged on some other number. How is it possible that i must've recharged some other number when there is only one number registered on the application. Your technological issues are not my concern. Especially not when they cost me money. Get this resolved asap.

Hi sir,
I have been using jio for quite long and was satisfied with its services. But recently i got a message that my outgoing services have bee disabled due to abnormally high number of calls!! I dont know why that happened despite the fact that there was unlimited calls mentioned in plan. Even if there is a case i just wish to request jio to renew my service once again and i will take care of this thing in future.
Jio number: [protected]

Dear sir,
I am using jio wifi no [protected]. My plan is daily 1 g b, but if i use continuously for 2 hrs. My 1 g b gets over within that time frame. How this is possible. I used to use airtel 10 g b for entire month with great satisfaction. The concern was only billing. But now i am definitely having my concern is that even jio is also taking customers for a ride. They they claim 1gb. But actually speaking its not. Would you please confirm this. But how.
Thank you
Godfrey j clements
Mob [protected]

This complain is regarding the leaking of my call details by your jio employe. One of my friend told me that he has all information about my calls with whom and about my time duration, i was shocked at that time that company like jio dont have any control over their employes and our data is also not safe. I cant tell you about the one who told me above but if you cant secure our data and person in your compny can leak it without any fear than you should shutdown your business. Thanku

Its been over a month complaining to jio care that i have not received vouchers from your side but till now no resolution has been provided to me. Your appellate delhi team is so dull that from 4 days i have been complaining about this to them and they are not able to resolve my issue. I told them that i rechaged it from my jio app and the payment was done through debit card. They always say that we will provide you the resolution in 2 to 3 days but no one from the entire team has clearly provided me the resolution. Ref no. Of my complaint is 14979959

Today i.e. on 15.02.2018 I made recharge payment of Rs.149/- through SBI internet banking for my JO Mobile Number [protected]. But, no message regarding my payment was received from JIO Infocomm and the Hi-speed data as per this plan yet to be activated. I kindly request to activate the hi-speed data urgently.

Respected sir/madam
I booked jio phone from my jio app and paid payment by upi but i didnt get phone and money. I visited jio store they said call customer care. And customer care saying wait or ur complaint we have taken
Not getting what to do??

Transaction date : 11feb2018
UPI ref no.[protected]
Amount :1500/-

Kindly refund my money
Thank you

Regards
SWASTIK PATIL
([protected]@gmail.com)

I purchased jio phone worth 1650 rupees, from the beginning its os crushes i visited jio store hundreds times whenever i informed them about my problem they just update my phone and handed me over but problem remain same, today i demand them to give me new phone instead, they refused and said they cannot do anything in this regard, this is the # response from them, all jio phones have os problem, be caution while buying, almost all user going through same trouble.

I have bought a jio phone on 10 feb from jio store but when i used the phone there is a problem in down key of the phone i asked the jio customer care they asked me to go to jio store they will solve the problem, then i go to store they asked me they will do nothing then again i asked jio customer care now they asked to go to service centre, then i search the address of service centre, the address is of sector 10 a, when i go there there is no service centre then i call they asked the service centre is in sector 18, voh iddhar se udhar ghuma rhe h, mere product me starting se ji default tha maine unhe bola tha ki replace kar do lekin replace nhi kar diya mujhe baar baar kabhi jio store kabhi service centre ghuma rhe h aap hi batao main kitna taxi ka pay karu itne ka to phone nhi hoga jitna ye physical( taxi charges) and mental torture(tention) ho rha h. my phone no is [protected].

I am Using Jio Prepaid sim and Jio LYF phone for more than one year. From Last 1 month I am facing problem of low network coverage at my home. Unable to make/recieve calls and cannot use internet. I have lodged a complaint on customer care on 31st Jan, 2018 with complaint number (SR00000HBKI6). On 1st Feb, 2018 I received a message from JM-JIONET (we are sorry to inform you that your location is not covered adequetly by Jio Network at the moment. We have noted your concern and will be taking steps to improve coverage in your area as we expand our network). Again on 5th Feb, 2018 I recieved a message from Jio (Hope we have been able to provide you with a resolution on service request SR00000HBKI6 for your Jio [protected] number) .
From then to now I have been trying on Jio Complaint and general helpline number but not connected.
I am not able to use the number [protected] at my home. To call I have to go to the terrace or on the road.

Sir, recharge done on wrong number, can you please help and revert money back or can you do it on the correct number?
Recharge was done with help of paytm which was supposed to be done on other number but accidentally was done on my own number. Can this problem be solved?
Please reply as soon as possible as this is urgent. This was done accidentally.. Can you please help to solve this matter. I will be really thankful.

I recharged friends jio prepaid number [protected] with rs1001 for international roaming while he is in uae.
But he not able to receive any roaming services. When i visited jio office they say that roaming not available in dubai. Since that is not possible i requested them to refund my money. They said they e mail the issue to jio infocom and will refund soon. But even after 5 months i didnt receive any reply.
They are keeping my money and not providing the service. Please help address this issue. They are adamant that they would not refund my recharge amount.

Thanks,

Jio always trying to fool customer with same reply.

—
Hello

My jio number is [protected], i am trying to recharge my number with jio app for amount of 399, so i was done process through paytm wallet but after all process jio display a message that your recharge gone fail and other side my paytm wallat deduct 349 rs regarding transaction no. [protected].

I was talk to jio, but customer care executive rudely reply me that we can not do any thing you can contact paytm, then i call to paytm so they explain whole thing that payment done from paytm but somehow error in jio side so talke to jio care regarding this.

So i am requesting you that if you unable to get my payment details then send me "decline payment" mail like paytm send me "payment success" mail.

If this issue not resolve asap i will forward that thing in twitter and other contact person of jio.

Note : please review forward mail from paytm.

Thanks
Jigar patel

Jigar patel fri, feb 9, 2018 at 3:33 pm
To: [protected]@jio.com, appellate. [protected]@jio.com
Hello

Thanks for you formal reply.

I am asking you that when you need money you just deduct that much amount within a minute and when customers in problem regarding payment you asking for waiting of 48hrs.

Why this nonsense done by reliance jio, can you please explain?

Thanks
Jigar

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 9:21 am
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I understand your concern regarding the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, please be informed that recharge has been successfully added to jio number ending with *5163.

I regret to inform you that once a transaction is successful from our side, we cannot cancel, reverse or transfer it to some other account as per the policy. I would request you to cross check the number while making recharge in future before you pay the amount in order to avoid the inconvenience.

Furthermore, i apologise for the inconvenience you have been through on a call with our advisor. I request you to provide us with the following information so that we can take an appropriate action against the person who provided you with the incomplete information.

1) name of our representative
2) number you called on
3) date and time of call
4) number you called from

Once i receive this information, we will investigate the issue further.

Also with regards to your concern regarding service request resolution tat of 48 hours, please be informed that when a service request is raised it the time line that we provide to our customers as per the policy and we give them assurance that you will get an update within 48 hours.

I appreciate your understanding.

Thank you,
Lakshmi sharma
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

[quoted text hidden]
Jigar patel sat, feb 10, 2018 at 9:51 am
To: [protected]@jio.com, appellate. [protected]@jio.com
Hello

How many time i have to explain you that your mention number is not mine (*5163).

Might be some error from jio it's not done in my jio number which is [protected].

I am last time requesting you that if you unable to resolve this issue revert me asap i will port my number to other telecom company because this it too much.

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 3:42 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I understand your concern with regard to the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, that recharge has been successfully added to jio number ending with *5163.

I also understand that the number *5163 does not belong to you but while initiating the recharge, you recharge is done on that number.

Please note that the system proceeds as per the details are mentioned by you at the time of recharge.

Once the recharge is successful, we cannot transfer or refund or cancel the recharge.

I appreciate your understanding.

Thank you,
Simran nangrani
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
[quoted text hidden]
Jigar patel sat, feb 10, 2018 at 4:14 pm
To: [protected]@jio.com, appellate. [protected]@jio.com
Hello

I am not initiate recharge for other number, i am gone through jio application and it shows my only number so first don't tell me lie and second i am interested to recharge only my number.

Refund my money in whatever way.

Just for your information our mail chat are froward to consumer court and also my porting done with other services provider.

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 7:10 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I understand that the recharge benefits have not been credited to your account.

I tried reaching you on your number [protected] at 07:07 pm but was unable to establish contact.

To investigate further, i would request you to provide us the recharge date & time.

Also, provide us the transaction id which starts with br | bv for the recharge.

You can find the br | bv id in your recharge invoice history.

For further clarification, you can write to us at [protected]@jio.com

Thank you,
Girish tambere
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/09/2018 03:06 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
[quoted text hidden]
Jigar patel sat, feb 10, 2018 at 7:13 pm
To: [protected]@jio.com
Hello

I am available but unfortunately jio coverage is not good at my home location.

I am trying to recharge my jio number [protected] on 9th feb friday 12 pm approx.

Further details are listed in below mail conversation.

Please find that.

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 11:57 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I am sorry for the inconvenience caused to you with regards to recharge.

As per details provided by you, i regret to inform you that recharge done by you was successfully credited to another jio number.

I request you to check the history of the app through which you have done the recharge transaction.

I regret to inform you that we do not have provision to transfer the amount of recharge from one account to another account once the recharge amount is successfully credited into customer’s account.

For further assistance feel free to write to us at [protected]@jio.com

Thank you,
Bharat vaswani
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/09/2018 03:33 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

Thanks for you formal reply.

I am asking you that when you need money you just deduct that much amount within a minute and when customers in problem regarding payment you asking for waiting of 48hrs.

Why this nonsense done by reliance jio, can you please explain?

Thanks
Jigar

Jigar patel
[protected]

On feb 9, 2018 3:08 pm, "jio care" wrote:
Dear customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team jio

*this is a system generated email. Please do not reply.

Hello

My jio number is [protected], i am trying to recharge my number with jio app for amount of 399, so i was done process through paytm wallet but after all process jio display a message that your recharge gone fail and other side my paytm wallat deduct 349 rs regarding transaction no. [protected].

I was talk to jio, but customer care executive rudely reply me that we can not do any thing you can contact paytm, then i call to paytm so they explain whole thing that payment done from paytm but somehow error in jio side so talke to jio care regarding this.

So i am requesting you that if you unable to get my payment details then send me "decline payment" mail like paytm send me "payment success" mail.

If this issue not resolve asap i will forward that thing in twitter and other contact person of jio.

Note : please review forward mail from paytm.

Thanks
Jigar patel

— forwarded message —
From: paytm care
Date: fri, feb 9, 2018 at 2:55 pm
Subject: regarding your query with paytm care (Reference no.:[protected]
To: "[protected]@gmail.com"

Hello jigar patel,

As confirmed by the merchant reliance jio, your transaction under order br0000rnwt51 was successful.

I request you to kindly contact the merchant reliance jio customer care team for the order confirmation of the same.

In case of any further assistance, do let me know.

Regards,
Paytm care

Ref:_00d28dppr._5000k141u5u:ref

Jio care sun, feb 11, 2018 at 5:18 am
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I can understand your concern with regard to recharge being credited to other number.

Unfortunately, once the recharge is credited, there is no provision to reverse or adjust the amount on another number.

Appreciate your patience and understanding in this matter.

Thank you,
Ankit jaiswal
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 04:14 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

I am not initiate recharge for other number, i am gone through jio application and it shows my only number so first don't tell me lie and second i am interested to recharge only my number.

Refund my money in whatever way.

Just for your information our mail chat are froward to consumer court and also my porting done with other services provider.

Jigar patel
[protected]

On feb 10, 2018 3:42 pm, "jio care" wrote:
Dear mr. Patel,

I understand your concern with regard to the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, that recharge has been successfully added to jio number ending with *5163.

I also understand that the number *5163 does not belong to you but while initiating the recharge, you recharge is done on that number.

Please note that the system proceeds as per the details are mentioned by you at the time of recharge.

Once the recharge is successful, we cannot transfer or refund or cancel the recharge.

I appreciate your understanding.

Thank you,
Simran nangrani
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 09:51 am
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

How many time i have to explain you that your mention number is not mine (*5163).

Might be some error from jio it's not done in my jio number which is [protected].

I am last time requesting you that if you unable to resolve this issue revert me asap i will port my number to other telecom company because this it too much.

Jigar patel
[protected]

On feb 10, 2018 9:21 am, "jio care" wrote:
Dear mr. Patel,

I understand your concern regarding the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, please be informed that recharge has been successfully added to jio number ending with *5163.

I regret to inform you that once a transaction is successful from our side, we cannot cancel, reverse or transfer it to some other account as per the policy. I would request you to cross check the number while making recharge in future before you pay the amount in order to avoid the inconvenience.

Furthermore, i apologise for the inconvenience you have been through on a call with our advisor. I request you to provide us with the following information so that we can take an appropriate action against the person who provided you with the incomplete information.

1) name of our representative
2) number you called on
3) date and time of call
4) number you called from

Once i receive this information, we will investigate the issue further.

Also with regards to your concern regarding service request resolution tat of 48 hours, please be informed that when a service request is raised it the time line that we provide to our customers as per the policy and we give them assurance that you will get an update within 48 hours.

I appreciate your understanding.

Thank you,
Lakshmi sharma
Team jio
[quoted text hidden]

Jigar patel sun, feb 11, 2018 at 10:37 am
To: [protected]@jio.com
Cc: appellate. [protected]@jio.com
Hello

I am not fool that i am going to recharged other number, i was proceed only for my number ([protected]).

Something mistake in jio system so recharge gone to different number.

You better known that if i am going to recharge my number from my jio application so i am only eligible for 50 rs discount coupon so it's recharge amount is 399 but benefits of coupon i have to pay only 349 rs. Now if i am going to recharge other number my jio application doesn't allowed me to use discount coupon so there no recharge for another number in 349, i have to make it 399.
My recharge amount is 349rs, which is deducted from my paytm account.

So, mistake is from jio side revert my money. I am definitely in mood of legal process.

If you can't understand please call me i will explain you better.

Jigar patel
[protected]
[quoted text hidden]
Jio care sun, feb 11, 2018 at 7:44 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear jigar,

I apologize for the inconvenience caused due to recharge issue.

As mentioned earlier, transaction for br id br0000rnwt51 has been successful processed on *5163.

I request you to check the recharge history on your myjio app and check on which number you have performed recharge.

For further assistance, you can write to us at [protected]@jio.com

Thank you
Subodh shinde
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 09:51 am
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

How many time i have to explain you that your mention number is not mine (*5163).

Might be some error from jio it's not done in my jio number which is [protected].

I am last time requesting you that if you unable to resolve this issue revert me asap i will port my number to other telecom company because this it too much.

Jigar patel
[protected]

On feb 10, 2018 9:21 am, "jio care" wrote:
Dear mr. Patel,

I understand your concern regarding the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, please be informed that recharge has been successfully added to jio number ending with *5163.

I regret to inform you that once a transaction is successful from our side, we cannot cancel, reverse or transfer it to some other account as per the policy. I would request you to cross check the number while making recharge in future before you pay the amount in order to avoid the inconvenience.

Furthermore, i apologise for the inconvenience you have been through on a call with our advisor. I request you to provide us with the following information so that we can take an appropriate action against the person who provided you with the incomplete information.

1) name of our representative
2) number you called on
3) date and time of call
4) number you called from

Once i receive this information, we will investigate the issue further.

Also with regards to your concern regarding service request resolution tat of 48 hours, please be informed that when a service request is raised it the time line that we provide to our customers as per the policy and we give them assurance that you will get an update within 48 hours.

I appreciate your understanding.

Thank you,
Lakshmi sharma
Team jio
[quoted text hidden]

Jigar patel sun, feb 11, 2018 at 8:05 pm
To: [protected]@jio.com
Cc: appellate. [protected]@jio.com
Hello

I am not fool that i am going to recharged other number, i was proceed only for my number ([protected]).

Something mistake in jio system so recharge gone to different number.

You better known that if i am going to recharge my number from my jio application so i am only eligible for 50 rs discount coupon so it's recharge amount is 399 but benefits of coupon i have to pay only 349 rs. Now if i am going to recharge other number my jio application doesn't allowed me to use discount coupon so there no recharge for another number in 349, i have to make it 399.
My recharge amount is 349rs, which is deducted from my paytm account.

So, mistake is from jio side revert my money. I am definitely in mood of legal process.

If you can't understand please call me i will explain you better.

Jigar patel
[protected]
[quoted text hidden]
Jio care mon, feb 12, 2018 at 11:20 am
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I am sorry for the inconvenience caused regarding the recharge issue.

I tried calling you on [protected], but could not reach you.

As informed earlier on the basis of transaction number, you have recharged the requested pack on jio number xxxxxx5163 instead of [protected].

You can check the status of the plan by selecting the relevant xxxxxx5163 from the drop down option and select "my plans".

Request you to visit myjio app/jio.com and recharge again by selecting the correct jio number.

We appreciate your patience and understanding in this regard.

For any further queries, please write to us at [protected]@jio.com.

Thank you,
Altaf surya
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 04:14 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

I am not initiate recharge for other number, i am gone through jio application and it shows my only number so first don't tell me lie and second i am interested to recharge only my number.

Refund my money in whatever way.

Just for your information our mail chat are froward to consumer court and also my porting done with other services provider.

Jigar patel
[protected]

On feb 10, 2018 3:42 pm, "jio care" wrote:
Dear mr. Patel,

I understand your concern with regard to the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, that recharge has been successfully added to jio number ending with *5163.

I also understand that the number *5163 does not belong to you but while initiating the recharge, you recharge is done on that number.

Please note that the system proceeds as per the details are mentioned by you at the time of recharge.

Once the recharge is successful, we cannot transfer or refund or cancel the recharge.

I appreciate your understanding.

Thank you,
Simran nangrani
Team jio
[quoted text hidden]
Jigar patel mon, feb 12, 2018 at 11:31 am
To: [protected]@jio.com
Cc: appellate. [protected]@jio.com
Hello

Your mention number xxxxxx5163 is not mine so i cant check it's recharge.
I was explain full scenario still you guys reply me same content. I think you all are foolish or you trying to fool me.

Once again i am putting all things to you, please find it below.

Something mistake in jio system so recharge gone to different number.

You better known that if i am going to recharge my number from my jio application so i am only eligible for 50 rs discount coupon so it's recharge amount is 399 but benefits of coupon i have to pay only 349 rs. Now if i am going to recharge other number my jio application doesn't allowed me to use discount coupon so there no recharge for another number in 349, i have to make it 399.
My recharge amount is 349rs, which is deducted from my paytm account.

So, mistake is from jio side revert my money. I am definitely in mood of legal process.

If you can't understand please call me i will explain you better.

Thnaks
Jigar
[quoted text hidden]

I have recharged in my jio app mobile number [protected] but recharge not successful.399 rupees not done.. But bank account debited... Please refund my money... Recharge date 7 february.. Time-6:31. Please sir help me... Refund my money.. Sir customer service not support.. Please sir refund my money..72 hours over but i have not refund my money... Please sir refund my money.. Please sir