Reliance Jio Infocomm Complaints & Reviews

On 15th jan at night while doing recharge via myjio app i have selected payment option as paytm and it didnt ask for offer code and the recharge was done. I want it to be cancelled as i want to redeem paytm offer code. Please refund the amount. Recharge is still not activated.. It is in waiting state as i understand from jio support person. Please take this as complaint and provide the complaint id.

Dear sir
I a have already send transaction receipts of recharge to you. And you simply reply me that no recharged received on 12 january 2018. I think jio care is not interested to resolve my issue. You find all receipts of my payment again and check the status. Please solve my problem. See my recharge payment details bellow:
Recharge amount: 399
Voucher utilize: 01 (Of rs 50 with it)
Date & time of recharge: 12 january 2018, 6:36 pm
Recharge done through: myjio
Payment mode: phonepe account
Name of the bank: central bank of india
Payment transaction /reference id: p1801121837112789324826
Bank ref. No.:[protected]

Please refund my recharge amount.

Dear sir/ madam,
I prajakta recharged jio with rs. 349 plan on 16/01/2018 but recharge is failed and money is deducted from account.
I have recharged with rs. 349 plan in which voucher of rs. 50 is applied and rs. 299 is deducted from bank account.
I have made transaction using debit + pin mode. Also i called jio customer care 2 times but they are saying that contact to bank and get transaction id. So i called to bank customer care and they are saying that there is no transaction id for such transactions. So i have attached payment proof.
Please consider my problem as early as possible...

Worst service provider. i[censored] cannot give the speed so plz dont make fake promises.
Said to be 4G speed but it works like "1G SPEED" even worst.
After 6 month o[censored]sing jio sim, now the speed of internet degraded.
improve the speed for number([protected]) or better u jio people keep your money and sim with you. its better to switch other operator, at-least they have promising speed within that data-pack(money).
Request you plz work on it or keep your ### services with you.

I am jio SIM card holder. My number is [protected]. I have plan of RS 459. On 15tb January I have not used anything in net but jio app shown 900 mb usage on 1.03 pm in data usage. I have contacted helpline 15th n 16th. But not replied satisfactory and advice to give mail to jio.com. They have to solve my problem why I send mail to jio.com.
Compny looted people.

Hi there, i paid rs 399 to [protected]@icici dated: 10th january, at 22:04:33, transaction id:[protected], my money got deducted from my bank account but no recharge was done in my jio number!
I even contacted icici bank on this matter, but no further progress was seen!
I want my money back! Please refund it as soon as possible!
Please state me, where and to whom i should seek help for!

I am even attaching a screenshot as a proof for my payment, i want the refund of my money to [protected]@upi as soon as possible!

I have a jio phone. Six months back at time of charging the screen broken. I replaced the same. But when i got the phone i saw that camera not working. I told to the executive but he didn't care about the same. Now again from same point the screen broken. I visited to your centre at baghajatin. After 30 min no body will attend me. All are gone for a lunch in a group. This type of service u provide.
Surely it is not the company view.
Please look into this matter.

Sir/Mam

Installation of jio mobile tower in residential area.

I want to acknowledge you that their is a tower being installed in my locality which can be harmful to the locals nearby it as it can cause several diseases. I hereby request to take strict action against installation of tower in chola chowki village: Birondi Tajpur District: Bulandshahr Pincode-203203.

Thanks
Yogendra kumar

Our company "times of india group" have taken the bulk connection of jio, but no connection is working efficiently. Voice is not clear, phone get disconnected, dongle not working, data is very slow. After several complaint it seems that reliance does not care of customer, there is no customer satisfaction or we can say there is no value of the customer. Request you to look into this asap or we will be force to discount all the connections and will go to other service provider.

Recharge filed on 9 January 2018 for mobile number [protected] under transaction I'd UH33236607 worth ₹399 through net banking, as enquired in bank statements showing above-mentioned recharge successful but reliance jio office denying of getting above-mentioned payment ₹399.where should I complain?I cannot share my bank detail.

Sir,
I purchased 3 jio phone on december 2017. But till now not a single sim is activated. Also the jio store person haven't gave any bill for my jio phone. Whenever i am going there for my jio phone bill and activation of my sim they are telling that they will give letter. Almost 45 days over but they are not taking it seriously. The store is located at bongaigaon, assam (783380).

Hello support,

Why are you not replying to my queries?? My service req number - #1378249, service id[protected].

I haven't got my cheque of rs. 4500/- yet because of cancellation. I have been mailing you guys since last 3-4 months and no one is helping me. I have called jio toll free number to raise the complaint like hundreds of time and everytime they say to resolve my request please be patience!!! (Comon, it's just a return cheque of mere 4500 rs. For god sake) please resolve my issue asap. I am mailing you daily and you don't even care for reply?? (That's very shame and ingrateful of you support).

I am started thinking you are nothing but scam!! I should have stayed away from jio fibre!! You loot our money and don't even reply, a huge scam is going on!! I have some friends also who are trapped like this way. Such a scammsters!! : (: (I am so frustrated now, i just lost my 4500/- rs.

I will share this message to mr. Mukesh ambani personal email id and to twitter account and let everybody know how scammsters it's customer support members are!!!

Pratik taank

Tried to recharge my jio number ([protected]) with rs.349pack applied so the net amount is rs349 through my jio app, but payment through phonepe transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account.
So, please refund my money back to my account sir.

Please refund my money immediately sir
Payment mode = upi
My bank name = icici bank
Upi id

[protected]@ybl

Transaction to - indiaideas ([protected]@icici)

Thank you

I have recharged my jio no-[protected] on 13 jan, 18 with transaction id - [protected] first but i didn't received any response regarding my recharge done or not and again i recharged with transaction id - rj[protected] which got successful after 20 minutes and when i asked jio customer care to refund my first transaction they said that its in queue and they do not have a process of refunding which is a total lie and also if i do not want my money to be kept for next recharge cycle then why they are not refunding it.
Please sir look into this and help me in getting my refund back at the earliest possible.

Jio people are not helpful. They are careless and have a indifferent attitude much more than the government officials. I am in correspondence with [protected]@jio.com and local customer care counter since 1st january 2018 but my sim is not activated till date; and no satisfactory answer is forthcoming. I handed over adhaar and photo twice in addition to finger impressions and each time i was told that the sim would be activated within an hour. I have visited your local care counter five times. I am a senior citizen having medical problems and can walk with difficulty. I am irritated.

Hi, this is prasun mondal writing on behalf of my wife mrs anannya mondal. Her jio fiber service id number[protected] which was installed in my old rental residential address, 401, happy home. Plot 30, sector 20, kharghar, navi mumbai 410210. I made a request to jio fibre to surrender my connection on 27th november 2017 vide complain id sr00000f9h86. I wanted to surrender the connection because jio fiber doesn't provide service in my new residence (Address: 405, ravechi jyot, plot 6, sector 20, ulwe, navi mumbai 410206). Based on the complain my connection had been suspended on 8th december 2017. I made dozens of calls to jio fiber customer care ([protected]) and also wrote them to collect the ont instrument from the old rented residential address and return my deposit money of rs 4, 500/-, but they always told that their team will contact me to collect the instrument and i'll get refund within 45 days from the date of my complain for surrender. But nobody did contact me to collect the instrument. My complain id sr00000fvx1s dated 15th december 2017 to collect the ont instrument got closed without resolution. Upon my written query about the timeline of the refund of security deposit, jio informed that the complete refund process will be done within 45 days. It is now 50 days over nothing got resolved, neither i've received deposit money. The written mail communication is attached for your reference. Upon my query, jio informed that their engineer will take the instrument from my old residence only, they will not entertain to collect the instrument from my new residence neither they provide any address where i can deposit the instrument. It is now getting difficult for me to maintain the instrument in my old rented accommodation as the new tenant of the flat is complaining to remove the instrument. Today (14th january 2018) also i made a complain to jio fiber vide complain number sr00000gs9jg, received a formal reply as always that the issue is being taken care. My new residential address is 405, ravechi jyot, plot 6, sector 20, ulwe, navi mumbai 410206. Mobile number [protected].
I would request you to take up the matter at the earliest against the fraud activity of jio.

Best regards
Prasun mondal (Mob: [protected])
On behalf of mrs anannya mondal (Mob: [protected])

I've made several complaint to jio team regarding notifications and messages o[censored]nknown numbers sent to my email id which are no way related to me or my jio account. They also sent me apologize and assurance of no such things will happen now onwards. But still notifications for that 2 unknown numbers are sending by jio team to my email id. Reference no; [#9653942], [#13853440]
That numbers are belonging to kashmir and i don't know whether they are terrorist/smuggler... Why should their notifications are sending to my email id?
First the service provider should verify email id of their clients.

My jio no is [protected] but mistakenly i recharged [protected] with rs399/- today i. E 14/01/2018. I contacted jio' s customer care but they said nothing can be done. Similar experience i gathered from jio' s customer care chat assistant.
I can provide the details of payment as evidence. Reversal of the amount is requested.

Kamalkali bhattacharjee
Arabinda. [protected]@gmail.com
[protected]

Sir

On dated 07/01/2018 morning i made a transaction of jio recharge (Jio no - [protected], my own no-[protected]) via upi id (Upi id : [protected]@ybl), the status of transaction was successful but my jio recharge failed and amount of rs 409 was deducated, its utr no[protected] and transaction id : ici2f9c91e01dd54b53be649b09da61e92e

Hence i request you to help me on this problem and refund the balance.

My name is arun. I am using reliance jio sim card

I had recharged 199 plan in my sim on 23/12/2017 via amazon pay and i noticed that the recharged plan is not activated my number.

So i am given a complaint (Sr00000g52j3) to jio care on 23/12/2017 and it mentioned as plan not activated.

After 2 days i have received call from jio and they mentioned as complaint resolved and plan activated.

While checking this i found they recharged as wrong plan (Xiaomi 5a 199 plan) and its not working in my mobile letv1s

Again i had mentioned this on jio care and they reopened the complaint (Sr00000g8736)
After this provider closed my complaint and open as new complaint id as sr00000gn9gv

But still the problem not resolved, i am waiting last 20 days for complaint resolution.

I had send lot of mails to jiocare and they replying like it will solve in next 48 hrs