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Reliance Jio Infocomm Complaints & Reviews

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Updated: Jan 16, 2026

Complaints 6640

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370

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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 262

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In Last week of April 2017 I recharge my no. [protected] for Rs.408, but steel I am waiting for recharge. now I can not make calls or uses data. shall I expect the amount to be credited in my number ASAP. or somebody inform me why the recharge is not done? this is misuse of my money by JIO. who is responsible for inconvenience? VALIDITY????

May 13, 2017

Updated by Jeevan Darokar In Last week of April 2017 I recharge my no. [protected] for Rs.408, but steel I am waiting for recharge. now I can not make calls or uses data. shall I expect the amount to be credited in my number ASAP. or somebody inform me why the recharge is not done? this is misuse of my money by JIO. who is responsible for inconvenience? VALIDITY????

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Address: New Delhi, Delhi, 110001

Sir
Despite so many operational issues, i decided to go for jio, paid 99+399 to the dealer on KG marg, NewDelhi on thursday 4 May 2017, who promised to sort out my outstation id against my employment with the ministry of social justice here. Now he says it may take a week and he can only forward the application, collect the money, no receipt was given. but he gave me the pack with sim. May I know if this will ever get activated or if not will i get a refund or will jio sector of reliance render justice ?

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Address: 380015

Website: www.jio.com

I did call in call center 16:06. Bhoomi was on the other side about my exhausted data but she didn't replay me well and put my call on by side. My number is[protected]. It was reliance jio's fault thaugh i am not getting satisfy answer from jio's customer care representative side. Even she was so rude. Say your customer care representative to answer properly and don't exhaust someone data without being use.

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Address: Mumbai City, Maharashtra

I have subscribed for jio prime membership. I am facing outgoing call issue since Feb 2017. Not able to call any number getting IVR message ' Ur outgoing call service is described.
I raised many service request, several time call jio customer care number also visited jio care shop every time they launch new complaint and after 4-5 days they closed even without calling me.

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Address: Jaipur, Rajasthan, 302033

Website: On 198

Sir
I lodges complaint for bad data speed at my location but customer care person say that my mobile handset do not support apps like google you tube and gana app etc. But main problem is that mobile network cant reach proper at my location and do not give efficient data speed. Bcoz when i change my location it run good rather than particular location please resolve. Its so embarrassing...

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Address: New Delhi, Delhi, 110055

Mene 5/4/2017 Ko Jio.com pe Apne debit card se Rs. 402 ka payment karya tha Jo kisi Karan se fail ho gya tha or mere a/c se pese kar Gaye the jiske liy Mene Jio costomer care me complain bhi krai thi Lekin Abhi tak mujhe Rs. 402 refund nahi hue h or me 3-4 bar or complain Kara Chuka hu. SR000007WFPS, SR0000093W97, SR000009CAO2 ye teen Baar k complain no. h mujhse 2 din ka time manga jata h Lekin koi bhi help nahi Hui h ... Please halo me..

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Address: Kolhapur, Maharashtra

Website: Consumer Complaints

Name: Sanjay Arvind Gorde
Age : 53
Prabhu Krupa, Jankinagar
Unchagaon (E)
Kolhapur: 416 005

Jio Number : [protected]

I am prime member of jio service from long back. On 3rd may i did recharge above number with 149Rs/- getting 2 gb free data & 28 days validity. Because of my data finished in 2 days i did again recharge it with 509 rs/- to get 2gb free up to 28 days. But after complaing on phone couple of times neither I didn't get data nor money refund. please look in to this matter personally.
Sincerely,
Sanjay Gorde.
Kolhapur.

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Address: Mumbai City, Maharashtra, 452001

Website: Www.Jio.com

I had recharged my jio number with summer surprise offer Rs 303/- on 7 Apr, using jio website. I have payment confirmation receipt as well. But I didn't received any confirmation message or mail. To confirm recharge is done or not I called customer care on 13 Apr, service executive said it is not yet processed and benefits can't be given to you because TRAI order has stopped this scheme you will get your refund, instead you can recharge with new scheme of 309/- . On his assurance that I will get back my money, I did as he said. After some days when I didn't got my refund, I called them again. Now they are saying both plans are active on your number, money won't be refunded.
Firstly the 303/- recharge was done on 7th but reflected on their system on 13th night.
Secondly recharge was not done so they fooled me, to recharge twice for same benefits.

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Address: Chennai, Tamil Nadu, 600116

Website: www.jio.com

I purchased a jio-sim from jio-center, porur, chennai. I am from another state so i gave them a reference number and address of my friend. I paid them the full amount of 408 (99+309). They told me that it will be activated on next day. Then because of some confusion jio-call-center's guy told (During call on the reference number) that please submit the new application from the same jio-care center and submit your document again. Next day i went to the same jio-care center then they told me that they can't do anything and even they didn't return my money. So i need justice. They don't care anyone's money.
I am providing the details that i have:
Order number: no00002m55rk
Mobile number:[protected] (New purchased)

Mar 2, 2018

Complaint marked as Resolved

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Address: Pune, Maharashtra, 411061

Hi, I have JIO simcard, But after day of purchase i try to use calling service on JIO. It was not working for last 6 days. Waiting for your reply.

Jio Mobile Number : [protected]

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Address: Vadodara, Gujarat, 390015

I had apply to portability to get Jio SIM from Vodafone from Reliance digital mall at Akshat chock, Mujmuhuda, Vadodara on 30- March-17. I had given Rs 400 for security deposit and Rs 99 for new connection charge. Due to technical reasons, portability was failed and my application was rejected. The mall member inform me to get all money back and would be deposited in my account as I had given through debit card. Till date no one give correct response. Now my question is how and when I get my money back?

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Address: Etah, Uttar Pradesh, 207001

Website: www.jio.com

If we insert jio sim and bsnl sim and i want to use bsnl Internet than i can not use jio why.. ..
.
On the other hand if we use airtel sim and bsnl sim and i want to use bsnl Internet than i can use airtel for calling...
..
..
So i requested u to solve the problem..

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Address: Mumbai City, Maharashtra, 401208

Website: a

Jio No. [protected]
recharged an amount of Rs. 402/- on[protected]
reference number BR000030Q7YW at 16:54 pm
TR. ID ISBI[protected] thru Net banking. it is not reflecting with JIO, I had logged complaint fist week of april for the same
I received a message from JIO On[protected] at 20:14 stating that against my service request successfully resolved
but the refund is not received yet

May 11, 2017

Complaint marked as Resolved

refund rec

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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D

Durga Nand Ray

from Kanpur, Uttar Pradesh

Aug 6, 2017

R/Sir's
Meine do baar recharge Kara or dono Baar recharge ka koi confirmation nahi aaya jio number:-[protected] date: 5/8/2017 recharge amount ₹498-498 money deducted .
1 transaction ID: [protected] date and time 5/8/17 2:52pm,
2 transaction ID: [protected]..
It is requested to that please refund my money via deducted get way... thank you

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Address: Jaipur, Rajasthan, 302033

Website: Jio.com& jio money app

On 7 april i recharge my jio no.[protected] through jio money app but recharge was not done but payment was deducted from my debit account &I regularly followup the jio customer care gives me the unsatisfactory reply that sir your refund is initiated but still im not rec. Any refund till date 11.05.2017 so i request to please help me to get back my refund Rs 253 as soon as possible.

Transactions id:[protected]
Time :23.43.25
Date of recharge :7.04.2017
Name vinodgautam
Email:[protected]@gmail.com

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Address: Mumbai City, Maharashtra, 199

Website: Reliance jio

Hello sir/ma'am,
I am arpit. I am a jio customer since jan:;2017. The problem i am facing is that majority of the time i call through jio to any bsnl or airtel number the call never get connected it shows connection failed, out of reach, etc when call through jio but when i call the same number with other sim it get connected. So what is the meaning of free jio calls if i need to call to other individual through another number.
When i complaint to their customer care executive they replied that bsnl is blocking jio numbers.
So as a customer whom i should complain to
The jio or the bsnl??
And how will it be fixed as this problem is occurring from 4 months.
Jio is just fraud company who makes fool of their customers
When i once complaint the customer care executive which was a female one used slangs and also barred my outgoing services.
What kind of fake company is jio running

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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angucool

from Karur, Tamil Nadu

May 11, 2017

Dear Arpitthebrave,

I do accept and understand your concern but you must know the real problem here. You must complaint against BSNL or AIRTEL as above. Because the service providers like BSNL of Airtel is not providing POI to JIO user as they tried to create disappointment against JIO. POI means Point of Interface. That only help to connect between networks. If POI is not good means call would not be connected / disconnected frequently. Recently TRAI imposed penalty to service providers like BSNL or Airtel for not providing POI to JIO user. So You must understand the situation and must support JIO. Because they only help public to use internet connection with low cost.

Anguraj

Arpitthebrave's [Complaint's author] reply, May 11, 2017

If this is the only problem so when will it be solved I need date. Because you not a neta who is just giving technical basharna to your customers . we need results not your technical gyan.
Give me a date

Arpitthebrave's [Complaint's author] reply, May 11, 2017

And If Trai as imposed penalty then isn't this is the responsibility of jio and BSNL to slove the problem within yourself as here not you or your trai is facing problem only the customers are facing problem.

angucool

from Karur, Tamil Nadu

May 11, 2017

Dear Arpitthebrave,

I just tried to explain the real fact which is happened their with you. If not satisfied with comments means you may contacted JIO as well as TRAI for resolution. But the process from JIO end for rectifying POI issue is under process and will clear within few months.

Anguraj

A

Arpitthebrave

from Kanpur, Uttar Pradesh

May 11, 2017

What is the meaning of contacting to jio when I put an complaint for the same problem the Lady customer care executive barred my outgoing services.
So whom should I complain ??

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Address: Adilabad, Andhra Pradesh, 504303

In our area; there is no Jio signals...it is very populated area, so many persons are using JIO sim here, but facing poor net connectivity..try to resolve problem asap

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Address: 560064

Website: Reliance Jio Care

Reliance Jio Number [protected] not activated even after recharge of Rs.408 on 8.5.2017 vide txn no.IU[protected] and after following instructions as per toll free number by dialing one other operator number and switch OFF/ON and dialing the same number once again, it is showing as no mobile network available.
If not able to activate pl refund the amount of Rs 408

SANJAY S HIREMATH

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Address: 495001

I started checking mails at 430 pm and at 4.50 pm got a message that 70 % of my 2 GB data is over.

JIO IS CHEATING PEOPLE

MOBILE JIO NO: [protected]

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H

hpoduval

from Bidar, Karnataka

Sep 1, 2017

I am also facing same issues in the last one week and even I lost 3 gbs in two devices with in few minutes even without watching any video. Can not work like this as nothing can be done after finishing the data. jio care is quite when sent email and 198 does not accept this complaint. jio office also could not help... they decided that the laptop is having problem, but could not prove. till last week every thing was perfect.
Hareendran
[protected]/[protected]

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Address: 686537

Website: [email protected]

I have applied for retail licence to Jio changanacherry office before 06 months, but there is no response till now. One Mr. Arun ([protected]) from Changanacheery office visited my shop and collected required documents but no action till day

Sabu P S

[protected]

Puthenparampil Stores
Paippad, Changanacherry
Dist. Kottayam, Kerala State
India - 686537

Reliance Jio Infocomm customer support has been notified about the posted complaint.

May 10, 2017

Updated by sabusreedar Authorized Agents responsible for Paippad area not visiting to my shop from changanacherry, Kottayam, Kerala office for issuing me retailer licence even though submitted all documents

Sabu P S
Puthenparampil Stores
Paippad, Changanacherry, Kottayam, Kerala

[protected]

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Address: Muzaffarpur, Bihar

Damodar pur, muzaffar pur, bihar

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