Reliance Jio Infocomm Complaints & Reviews

Dear sir / madam,

I have applied for jio sim through online and my sim got delivered by some representative on[protected] and he has collected cash of rs. 410 the person told it will be activated in 1hr and he has generated jio no - ([protected]) but its almost 10days now still the sim is not activated and if i call that representative he says he will come to my residence to activate but he is not coming and he will not pick the calls also even i tried customer care they also not able to solve this issue, please take some action against this persons the details of the representative are below.
Name : nawaz sarkar
Mobile no: [protected].

Regards
Santhosh. D
[protected]

Sir i am jeetjyoti das and i have lost my jio sim. I have got a new one but the sim proceedings are not being done till now. I have visited their office more than 3times. Each time they make an excuse. Its more than 16days today, my sim is still not activated. I have a 303rs and 99rs recharge already done in this no. My jio no is [protected]. And my new jio sim 20digit no is[protected]. Please resolve my problem. The address of jio office where i submit my lost sim police report and photo n documents is reliance jio infocomm limited, nalbari-hajo-guwahati road, ward no 12, khat, nalbari, pin - 781335. I have attached a photo of address in map

I had purchased Jiofi M2 router on 18th August 2016. Firstly the device was working alright in the Jio Welcome Offer and Jio New Year Offer.

But on 7th April, 2017, the device received a firmware update after which the a strange issue started.The details are:

1) Whenever i turn on my device, the internet connection works fine for first few minutes. But then it gets stuck at a speed below 30kbps(kilobits per second).

2) The problem mostly happens when i take my device to a area which has a good reception. The signal stength at my terrace is -77dBm and at indoors is around -100dBm. The issue generally does not happen when I am indoor.

3) The issue gets resolved for a minute when i change the APN settings manually but after a minute it again sticks at its whopping 30kbps speed.

Even after numerous complaints to the Customer Care, the issue did not get resolved. They are saying that there is no issue at their end. But I also checked it on my friend's device and he is also facing the same problem.

Jio has started the illegal practice of showing the daily data of 1 gb as consumed with a few minutes of surfing low usage servic like yahoo mail, news etc. Today morning I logged on and wanted to finish update of windows from 68% interrupted yesterday and when it reached 98% it was shown that I have used up 1 Gb date with a few minutes. I have complained about this typing of cheating the customer of data by showing false data usage and reducing the speed to which is supposed to be 128 kbps but even that is not true it is almost zero. beware f continuing to use Jio after the so called free period.

Dear sir.

I am in jharkhand ramgarh dist bazar tand area I am unable to use jio sim in room only it is showing signal out sode from room

My mobile number is [protected]
I have done a recharge on 15 April but the recharge didn't end successfully, but the money was deducted from my account. I complain several time but no it was not refunded yet.

Dear sir,
Due wrong enter mobile of jio [protected] of rs 309. If possible pls refund amount on my account.
Reference number :
Br00006hzppf

Jio number :
[protected]
Total amount :
` 309.00
Inclusive of all charges

Processing fee
` 0.00

Total taxes*
` 40.30
*total is inclusive of service tax, swachh bharat cess and krishi kalyan cess.
Request by
Mukesh kumar
[protected]

I bought Reliance JioFi device from a jio retailer in my area, Panki 208020 on 28th, March. At that time recharges of Rs. 99 and Rs. 303 were done on the device.

JioFi Device Number: [protected]

Rs. 99 recharge was successful but services for Rs. 303 was not received. The shop owner convinced me that the recharge was successful and they had this id which I am attaching in the mail which they said is only generated after a successful transaction. I called customer care so many times but nothing helped.

It has been more than a month now. Now, I'm really frustrated with the company's attitude towards this problem.

If this problem is not resolved asap, I'll move this case to the Consumer Forum tomorrow. No more waiting from my end. I'll also contact high authorities of Jio Infocomm. This is ridiculous and highly unprofessional.

Attachments: 1) Payment message
2) Reply from Jio Customer Care
3) My Reply.

Hi,

Previously i was airtel customer i choose jio ([protected] for migration 8 may 2017 i have applied for jio connection till date i have not received any confirmation tried to call to customer care but in every interaction they will provide me complete no and resolution time 48 hours, morning i have called customer care they are not ready to connect me to there supervisor or manager. I was calling from my airtel number ([protected]) i speak with ajay and he is not ready to give his full and manager details to talk this is my humble request please investigate this issue and give solution in time.

Since last 20 day I am register complain about my incoming & outgoing call issue. so they people give only date but still problem not solve..

Hi,

I have already raised a request about signals. Still my problem was not solved.

Inside office signals are getting. To make calls or to access internet I should come out office.

This is really pathetic. I request you to please consider my request and solve it quickly

Location Details:

TATA Consultancy Services,
Salarpuria G.R Tech Park (ITPL Road)
Bangalore-...

Complaint by :wing commander r lakhanpal (Indian air force, retd) mb: [protected], [protected], [protected]@gmail.com

It is with profound anguish that i report gross misdemeanour on part of jio - the organization which had promised high professional standards.

1. On 30th march 2007 i had applied for registration plus initial recharge of rs 149/- for mb [protected]. Accordingly rs 249/- was paid via sbi netbanking

(30-mar-2017) to transfer
Inb reliance jio infocom bill_rejioi payments
Isbi[protected]igabaxgrk8 transfer 249/-

From my sbi a/c [protected]. But no recharge or registration done.

2. On 07 april 2017 i applied for online recharge for rs 303/-
Vide inb reliance jio infocom bill_rejioi payments
Isbi[protected]igabcezfx9 transfer 303.00

Once again no recharge done neither amount refunded.
On filing complaints with 198 and sbi helpline i am informed that management has resolved the complaint, but no details, no refund, no recharge.
Sad to say jio recharge outlets confirm that many customers have lost their money to this gross malpractice of reliance jio. It forbids me from online recharge hence forth.

Can i get a response pls?

This my jio number.[protected]#[protected]#[protected]#please deactive.my name is M.Dharmathulasi#aadhar no.[protected].date of birth.13.10.1980.native place.chennai.600120.i am not interested

I live in Jalandhar, Punjab and I have Paid for the jio offer for my jiofi. But what i find is that even after recharging for 309 being a prime member. My net is not working!! And it was supposed to be 4G right? It isn't even 2g at present!! 1Gb limit thii? 1MB download ni kr sakta meh 1ghante meh!!! Please do take some *Serious actions* relating the issue and i hope my this Complaint wont be ignored! Otherwise you'll have a risk of losing your precious customer!

In Last week of April 2017 I recharge my no. [protected] for Rs.408, but steel I am waiting for recharge. now I can not make calls or uses data. shall I expect the amount to be credited in my number ASAP. or somebody inform me why the recharge is not done? this is misuse of my money by JIO. who is responsible for inconvenience? VALIDITY????

Sir
Despite so many operational issues, i decided to go for jio, paid 99+399 to the dealer on KG marg, NewDelhi on thursday 4 May 2017, who promised to sort out my outstation id against my employment with the ministry of social justice here. Now he says it may take a week and he can only forward the application, collect the money, no receipt was given. but he gave me the pack with sim. May I know if this will ever get activated or if not will i get a refund or will jio sector of reliance render justice ?

I did call in call center 16:06. Bhoomi was on the other side about my exhausted data but she didn't replay me well and put my call on by side. My number is[protected]. It was reliance jio's fault thaugh i am not getting satisfy answer from jio's customer care representative side. Even she was so rude. Say your customer care representative to answer properly and don't exhaust someone data without being use.

I have subscribed for jio prime membership. I am facing outgoing call issue since Feb 2017. Not able to call any number getting IVR message ' Ur outgoing call service is described.
I raised many service request, several time call jio customer care number also visited jio care shop every time they launch new complaint and after 4-5 days they closed even without calling me.

Sir
I lodges complaint for bad data speed at my location but customer care person say that my mobile handset do not support apps like google you tube and gana app etc. But main problem is that mobile network cant reach proper at my location and do not give efficient data speed. Bcoz when i change my location it run good rather than particular location please resolve. Its so embarrassing...

Mene 5/4/2017 Ko Jio.com pe Apne debit card se Rs. 402 ka payment karya tha Jo kisi Karan se fail ho gya tha or mere a/c se pese kar Gaye the jiske liy Mene Jio costomer care me complain bhi krai thi Lekin Abhi tak mujhe Rs. 402 refund nahi hue h or me 3-4 bar or complain Kara Chuka hu. SR000007WFPS, SR0000093W97, SR000009CAO2 ye teen Baar k complain no. h mujhse 2 din ka time manga jata h Lekin koi bhi help nahi Hui h ... Please halo me..