Reliance Jio Infocomm Complaints & Reviews

Hello my name is amit mahor resident of jhansi uttar pradesh india.
i have a certain issue regarding the reliance jio sim which they have been offered at the time of sim activation that they will provide unlimited access over 4g for three months at free of cost. now they have just changed the welcome offer into 4gb/day without giving any intimation against the connection.
this is legally violating the offer which they have given to me. and by the meantime now i'm raising this complaint on the basis of this fraud act by the company.

please provide me a better solution and a relevant clarification, thanks and regards.

Amit Mahor
[protected]
[protected]
[protected]
Jhansi (Uttar Pradesh)
mahor.[protected]@gmail.com

Hello sir,
I'm using Samsung galaxy j5, i already bought a jio sim for my mobile and got the offer till December 31 St..iand I too got the msg that my jio num is ready for televerification.i dialled 1977 and entered the valid details..till now there is no msg confirming the activation..but incoming calls are provided and when try to make an outgoing call it asks me to recharge my no to make an outgoing call..what shall I do? Please help me to get out of this problem..then was about the offer for my mobile

Ive purchased lyf flame phone 1sep but still my Sim is not activated.
I tried to call jio customer care but they didn't respond to me.what I do now.jio makes very big promises to make India digital but their own services are not capable to solve their customer problems... With that kind of service you are not going to make long enough on top.The services you are saying to provide you should stick with that.Your own customer care services are so poor .I tried three times call gets disconnected after 20 minutes...

Here is my alternative no [protected] and my jio no [protected]

On 08.sep.2016 my sim is activated and I enjoyed all services of Jio like Jio tv, jiocinema, or etc.with high speed of about 1.26Mbps (approx).But on 09.sep.2016 i.e. today my Jio net speed is extremely very slow about maximum 18.00k/s.I tried to call so many times to 199, 198 to the advisor who doesn't receive the call.I requested to check the problem behind the speed of Jio net

My son and myself went to your retail outlet at Ambalamukku Junction in Trivandrum City today, to get a sim. In the morning when my son went to the shop they asked him to come by 12 o clock. They had asked him to bring me with my Aadhar card so that they can immediately give me the connection using biometric. We went there at 12.30 and was kept standing there till 2.15 PM. One Mr Nandakumar was in charge there. He was attending to every one there except us. At last we got fed up and asked him why we were not being attended to. He had no answer to that we were thoroughly insulted as me and my son was kept standing there just like that. I asked him his name and walked off without getting the sim. When I got on my vehicle my son said few days back he had gone to the same shop to get JIOFI2, then also this same Nandakumar was there. My son was asking him about the device but this person was acting very arrogantly and speaking in a rough manner and lastly my son had to go to Thirumala Jn in Trivandrum to buy the device.

Kindly register my complaint.

K M Joseph
[protected] / [protected]
Former Member Senate - Kerala University
Former Member Film Censor Board

I purchased a LYF mobile on 12th through Flipkart and received it on 18th August. Got a SIM from Reliance digital store on 19th August. Still SIM is not activated. Even did not get the welcome message or sms. No body is telling any thing. Reliance digital staff says that already sent the form but unable to show the proof. None of help/ care mobile no.s working. Even[protected] no. is not reachable for 2-3 hours/not able to tell because the system is down. This is having a negative impact about the great company which is Reliance. Please correct all these.

Hi Jio, it is good that you are provideing us free service to use tele services for free of cost, but I would like to compliant that the customer care serives are worse that I have experienced.
I purchased SIM card on 27th August 2016, but its now more than 15 days and sim has not been activated. We purchased the sim from Jogeshwari-East Reliance Digitial Branch, we go for an equire of status of our sim but they do not respond us, neither we know that our form has been submitted for activation. Moreover, in other branches, the sim gets activated in 5-7 day and here is more than 15 days the sim has not been activated.

I am very dissapointed with your customer support. If your team cannot handle such pressure than there was no point in showing the FREE offers where the sim doesn't get activate on time.

Please contact me ASAP and provide me an update whether I should expect the sim card to be activated or not.

Amit: [protected]|serial no: MUP003IVEF
Alt Number: [protected]

After a long wait I finally got SIM for me and my wife. Tough E-KYC was available - Reliance Digital Express in vile parle (W) near station did not do it and said that they will first do it only for those who are spending and not likes us who are taking free sim. I bought JIOFY and he did E-KYC immediately but not for other SIM. Zaheer at the store is very rude and makes one feel as if he obliging by giving SIM. Reliance is offering free service, so store has no right to make user feel like this. I had obtained this SIM on around 3rd september and still struggling to get it done. Zaheer does no upload forms and E-KYC only for JIOFY or who buys LYF phone. Reliance Digital Store in Vile Parle -East is always out of stock for JIOFY & SIMS and does not help in E-KYC if from CAF is from other store.

I got a Reliance JIO Sim from Reliance Digital Dhanbad on 24.08.2016, it is not activated till date, also many times i have been communicated with Reliance Digital's staff regarding this matter, but no response has been taken . However many others got activated their Sim even they have got sim after me . Please look into the matter.

Brijnandan Kr. Rana
M.No. [protected]

I had purchased A Jiofi Device on 20 Aug 2016. My first SIM was dead at the time of starting and got a duplicate sim from JIO store. After many calls, Visits it was activated after 10 days. But after 2GB data limit it was blocked again. Called customer care and as they said provided all the details. Waited 48 Hours, no actions and I was called again. They said your complained is not registered. Again I had given all the details and waiting 48 Hours.
This is too much and horrible...and what I understood while speaking to customer care is, They don't have any responsibility to solve the issue ...Just call logging and not updating the status to customer.
My jio no:[protected]
MY Alternate no: [protected]

I got new sim of jio company my number is [protected] i have also received thanks massage as well as verification message but when i had verification my number so some error are there so i m very tensed i go to shopkeeper where i buy this number but he said it does not work some error i m trying my times to call 1977 or [protected] but both number also not work at my phone please carry out my number i m very thankful to your
Abhishek dhir
[protected]

Dear sir, I got reliance jio sim card with mobile no.-[protected], alternate contact no.-[protected]. I have received a message for televerification.when I'm calling 1977for tele verification it shows always network busy.
I received this msg
Dear Customer, Your number [protected] is now ready for tele-verification. To activate both voice and data services keep the PoI/PoA documents you have submitted at the store in your hand when you dial 1977 from your Jio SIM. You will need to enter PoI/PoA details to activate your SIM. Thank You, Team Jio.
Plz do something
Thanks

Dear sir, I got reliance jio sim card no-[protected], near about 18 days ago but not activated till now. I provided photos, one scanned copy of adhar card no[protected] and scaned copy of my offer coupon code no- [protected] to reliance center which is in katra allahabad uttar pradesh . Alternate contact no.-[protected]. I had not received any message for televerification. Please activate the sim soon...

Dear sir, I got reliance jio sim card with mobile no.-[protected] Eight days ago but not activated till now. I provided four photos, one colored scanned copy of voter ID card to Lachit Nagar jio office Guwahati Assam . My offer coupon code-[protected], alternate contact no.-[protected]. I had not received any message for televerification. Please activate the sim soon...

Dear sir, I got reliance jio sim card with mobile no.-[protected] twelve days ago but not activated till now. I provided two photo, one colored scanned copy of aadhar card, photo copy of pan card to distributor ( rajesh lakhwani mobile shop, old bus stop, pali-rajasthan). My offer coupon code-[protected], alternate contact no.-[protected]. I had not received any message for televerification. Please activate the sim soon.

I have jio sim from 5.8.2015 after 2 day it asked PUK number to unlock the sim. i send mail to coustmer care many time for PUK number but there no responce came from them so i replace the sim but till now it not activated.when i dial to [protected] for activation it say you number already verify.my number is [protected] name is deepak rath. alternative number is [protected]. pls do something

I have get a reliance jio sim on 24 August 2016 under Reliance Jio Preview offer on my samsung galaxy on 5. My sim is not processed and activated. I have even received message of verification.But when I dialed no. for verification. They said your aadhar no. was wrong. When I went to Jio store then they are not giving to any answer. I have a very bad experience at reliance store. I have submitted my aadhar card w along with photo at reliance store. MY Jio no. [protected]. My alternate no. is [protected]. Plz look the matter and activate my sim as soon as possible

Actually maine 8 or 9 days pehle sim liya hai jio 4g but bo abhi tak activate nahi hua hai. serf emergency calls likha hua aa raha hai jesa ki aap pic mai dekh sakte hai. mera reliance jio 4g mobile no. hai [ [protected] ] . so please aap meri problem ko jaldi solve kar degea.a nd mera dusa no. ea hai [protected] jesse aap mujse contact kar sakte hai.

Respected Sir/Madam,

My Reliance jio number activated on 06/09/2016. I collected that sim on 30/08/2016 as I was informed that reliance preview offer will be activated on in this sim.When I sign in via My jio app on 06/09/2016 it was shown in app that Reliance jio preview offer has been activated on your number [protected] and it has validity up to 06/12/2016.But today I got a message that "Dear Customer,
As part of Jio's commitment to the 'Digital India' vision, your Jio Number [protected] is now active on the Jio Welcome Offer. This free Offer is valid till December 31st, 2016, with all existing benefits.
To provide feedback on our service and to manage your account, download the MyJio app, click www.jio.com/GetMyJio.

Thank you,
Team Jio
I was shocked how it is possible that when my number is for preview offer then why it converted in welcome offer.
Moreover I have also complaint about its net speed which mostly shown 10 kbps to 50 kbps.I also try to make complaint through voice call on 198/199.But I am unable to talk with executive.

My address is- qr. no. G-27, type 2 F.R.I. Dehradun. Dear sir, signal strength at my home is a single signal or zero signal. I go outside of home to find out signals but I get one or two signals. Finally I have surveyed whole F.R.I. campus which is 8 sq km wider.
There are many people using jio network but facing the same problem.
Please resolve the problem for the sake of all in F R.I.
Thank you.