Jul 25, 2018
Updated by Deepak_Aswani Team
Completely frustrated to see complaint closed without resolution
Details below
Complain details
Chat copy -
[(null)]: You are now chatting with Jayadev
[(null)]: Hi!
[(null)]: Good evening!
[(null)]: How may I help you?
[[protected]]: Can you reopen my complaint
[[protected]]: I specifically told this shud not be closed
[(null)]: Sir, as you can see that,
[(null)]: Voice calling services at your location have been restricted, till further notice, as per instructions from Government Authorities.
[[protected]]: Which authority and can you give in writing
[[protected]]: And give my money back
[(null)]: Sir, we do not have the refund policy.
[[protected]]: Then keep issue open unless you give me in writing
[[protected]]: And I take you to trai court
[(null)]: Sir, the order was given by the government authorities.
[[protected]]: Give me proif
[[protected]]: Proof
[[protected]]: And you can not take my money and provide me no service on name of government
[(null)]: Sir,
[[protected]]: And say no refund policy
[(null)]: Give me a minute.
[[protected]]: How other providers giving service ?
[[protected]]: I was happy with
Airtel
[(null)]: Sir,
[[protected]]: Give me your appellate authority details and email
[(null)]: I totally understand your disappointment!
[[protected]]: I will take you guys to court
[[protected]]: No u don’t
[[protected]]: I[censored] give me my money back
[(null)]: Sir, give me a minute.
[(null)]: Sir, our appellate PAN india number is[protected].
[(null)]: You can contact for further details.
[[protected]]: And email
[[protected]]: Something like appellate.[protected]@jio.com?
[(null)]: [protected]@jio.com
[[protected]]: That’s not appellate
[(null)]: Sir, this is the email id.
[[protected]]: Give me appellate
[(null)]: Sir, this is the email id we have.
[[protected]]: Nop
[(null)]: Even you can contact through the number.
[[protected]]: Give me appellate head name and email
[(null)]: Sir, you can share your concern on the given number only, we do not have the specific email for that.
[(null)]: Is there anything else I may help you with?
[[protected]]: Pls send me copy of this chat
[(null)]: Sir, you can take it form the JioChat application, you can save the interactions.
[(null)]: Is there anything else I may help you with?
[(null)]: It seems that we have lost connection. We really want to help you. Please contact us as per your convenience.
Self-start with our 'How to videos'. It's Simple! Go to MyJio App > Menu section > Jio Care > How to Videos.
Thank you for contacting Jio!
[(null)]: Jayadev has left the chat
Sent from my iPhone
Sent from my iPhone
On 23-Jul-2018, at 9:55 PM, [protected]@Jio.com wrote:
Dear Customer,
Your service request number is SR00000NPGQ2. You will receive an update by 25/07/2018 21:55.
To check the status of your service request using MyJio App, click https://www.jio.com/track_sr_status
Thank you,
Team Jio
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