Reliance Jio Infocomm — Complaint no sr000085ntx - jio no. [protected]

Address:

400703

Hi,

Regarding my jio number [protected].

I have recharged on apr 7th with my debit card from jio office in rcp ghansloli for rs 99+rs 303.

The money rs 402 got deducted from my bank account, but i got message that only rs 99 prime membership recharge was done and rs 303 recharge was not done.

Date apr 7th 2017
Transaction id [protected]
Ref number br00003wk299

The jio person who has done the recharge told me lie that customer care has confirmed my recharge was done. His tech support id is 60329401.

Now more than 8 days have passed and after raising complain sr000085ntx
My money was not refunded back to my account or my jio number was not recharged.

I have called customer care from last 7 days and they have assured issue will be solved in 48 hours, also i have spoken to mr. Varun kumar (Assistant manager - customer care), but my issue is still not resolved.

Kindly refund my money back to my account asap and resolve my issue.

Attached here the ej recharge invoice copy also. Also pls check the tech support id for person who recharged my number 60329401.

Thanks and regards,
Mrigendra