Reliance Jio Infocomm — data and balance theft

Address:

Ajmer, Rajasthan, 305001

Hello sir this is harish from ajmer rajasthan.
I use jiofi for internet at my place but every time my data is stolen and when i call 198 to file my complaint they dont register it saying that we cant file complain for this small issue and when asked to transfer the call to zonal head they dont even do that please help.
Kindly tell me how can i change password of my jio wifi also please register my complain and take strict action against this
Customer staisfaction is must for any big or small firm