Reliance Jio Infocomm — Debited money but not re charged for my wifi no [protected]

Address:	Kota, Rajasthan, 324005
Website:	[email protected], [email protected], [email protected], [email protected]

For recharging for my wifi on 22.3.2017 whose details given below rs 999 was debited from my account but it was not recharged. From then onwards i have mailed their customer care and jio money and few of their officials in no of times, but they responded my mail few times and then onwards they stopped answering my mail also.
Recharge amount: rs. 999
1. Date & time of recharge: 22-03-17, 07:30
2. Recharge done through: (Example: jiomoney app, myjio, jio.com): pos/rps*jio jc/kota/220317/07:30 at jio centre, kota, rajasthan.
3. Payment mode: (Example; jio money /credit card / debit card / net banking): debit card
Name of the bank: (Example; hdfc, sbi) : axis bank
Payment transaction /reference id: pos/rps*jio jc/kota/220317/07:30